Business Service Officer - York - Fixed-term until May 2027

Cafcass (Children and Family Court Advisory and Support Service); York and North Yorkshire; Hybrid; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Generous holidays

Excellent pension

Flexible working

Exclusive discounts

Professional fees reimbursement

Car leasing schemes

Job summary

Cafcass is recruiting for a Business Services Officer to cover the York area on a fixed-term contract until May 2027, with potential extension. The role supports teams in the office and allows flexible remote working, with regular in-office presence in York.

You will have regular 1:1 time with your manager, balancing remote and in-person work to foster connections. Full training and insights into a typical week will be provided if shortlisted.

Qualifications

• Relevant qualification in business administration (e.g. NVQ2), with willingness to work towards a qualification or significant experience in a similar role.
• Confident and capable of using MS Office applications to a basic/intermediate level.
• Clear, confident communicator via email, phone and in person.
• Thrive working in a team and can priorities work in a fast-moving environment with deadlines.

Responsibilities

• Monitoring case progression.
• Receiving referrals from the Court or Cafcass Intake Team.
• Create / update / close cases within the case management system.
• Sending letters and information packs to service users.
• Identify any missing information and follow-up as required.
• Receive and deal with telephone enquiries.
• Meet and greet visitors, including service users.
• General admin support.

Skills

MS Office

Teamwork

Communication

Administration

Education

NVQ2 in Business Administration

Tools

Case management system

Job description

We are recruiting for the role of Business Services Officer in our team covering the York area. We are offering a fixed-term contract until May 2027, with the potential for extension.

In this role you will play a key role in supporting our teams and colleagues when they are in the office, like our Social Workers seeing children and families, or our teams being together for team meetings or supervision. Therefore, whilst you will benefit from working flexibly, including some remote working, you will also be required to be in the York office on a regular basis.

If you join us you expect to have regular 1:1 time with your manager, especially during your induction, and again there will be a balance between doing this remotely and in-person so you have both flexibility and opportunities to form connections.

If shortlisted, the hiring manager will be able to give you more insight into what a typical week or month might look like should you join us.

We are a diverse, inclusive organisation that is a safe space for colleagues with shared aspects of identity and lived experience, which helps ensure we provide a service which promotes the diversity and uniqueness of children and families from all backgrounds. We especially welcome applications from people from diverse backgrounds as we strive to ensure our workforce reflects the diversity of the children and families we work with.

We provide extensive wellbeing support for colleagues, as well as excellent benefits, all of which we hope encourages you to join us.

Tasks will include

• monitoring case progression
• receiving referrals from the Court or Cafcass Intake Team
• create / update / close cases within our case management system
• sending letters and information packs to service users
• identify any missing information and follow-up as required
• receive and deal with telephone enquiries
• meet and greet visitors, including service users
• general admin support

And What We’re Looking For

• A relevant qualification in business administration (e.g. NVQ2), a willingness to work towards to a qualification and/or significant experience in a similar role
• Confident and capable of using MS Office applications to a basic / intermediate level
• Clear, confident communicator via email, phone and in person
• Someone who thrives working in a team
• Able to prioritise work in a fast-moving environment with strict deadlines

We understand that starting a new role is a big decision, and you may require further information before applying. You can find out more about the role and there is a wealth of information about Cafcass on our Cafcass Careers page.

If you wish to speak with a member of the team for more specific information you can either contact [e-mail] from our HR Resourcing team if your query is HR related or to do with the recruitment process, or [e-mail] if your questions relate more to the role, providing your contact information and best times / methods to get hold of you.

Please be advised successful applicants will be subject to a range of pre-engagement checks, including a Disclosure and Barring Service check (DBS). In accordance with the DBS code of practice and our own policy, should an individual have a declared criminal offence an individual assessment will be completed. Further information on what the assessment covers can be found by viewing the Cafcass DBS policy.

Be Their Voice

We are Cafcass – the Children and Family Court Advisory and Support Service – and we represent children in family court cases in England.

Independently advising the family courts about what is safe for children and in their best interests, we speak up for over 130,0000 children every year when the family court makes critical decisions about their futures, ensuring their needs, wishes and feelings are heard.

Watch our video to find out we don’t just listen to children’s voices but we can be their voice.

If our purpose resonates with you, and you share our ambitions for children – exceptional experiences, for every child, everywhere and every time – then if you join us, you will work alongside like-minded people in a diverse, inclusive and supportive organisation.

You will be trusted to work flexibly and independently using outstanding technology (e.g. touchscreen laptops, iPhone, all with first class support, including IT Trainers) with access to substantial resources (e.g. Cafcass Library has over 27,000 resources on social work, child protection and related topics). You will also have opportunities to develop, whatever team you join, wherever you are in the country and at whatever stage you are at in your career.

You can also find out more at www.cafcass.gov.uk/careers.

Wellbeing

The wellbeing of our colleagues is something we are truly passionate about, as demonstrated by everyone having four dedicated, additional days per year when they are encouraged to spend time focusing on their health and wellbeing.

Colleagues can also have a health and wellbeing cash plan, for which Cafcass pays the basic premium (you can upgrade to include family members), which allows them to claim back some costs of routine health expenses, including dental check-ups, eye tests, physiotherapy sessions and more.

Overall, we foster a holistic approach to supporting our colleagues, benefitting physical, mental and financial health. This is led by a dedicated in-house team, the benefits of which include meaning support is targeted and specific to what colleagues need. Our team can also offer support and guidance when it comes to specific health conditions, such as neuro-diverse conditions, cancer and the menopause.

Our wellbeing offer is further strengthened by an external Employee Assistance Provider (EAP) which provides a free confidential support service 24 hours a day. This means access to clinical and professional expertise which gives you a chance to talk about all kinds of work and personal issues.

If this wasn’t enough, we are especially proud that over 125 colleagues have completed training and receive ongoing support to act as Health and Wellbeing Champions. Furthermore, we have nearly 100 people that have trained to be Mental Health Allies.

Benefits

Generous holidays 28 days holiday (including three for Christmas) rising to 33 days with five years continuous service, which could include your current employment. You can also sell any you do not need.

Excellent pension 13.7% employer contribution to Local Government Pension scheme, potentially building on your current pension.

Flexible working Most colleagues work in a hybrid way, having the benefits of working both from the office and home, we also accommodate flexible working requests (e.g. 9-day fortnights).

Exclusive discounts Generous discounts with wide range of companies covering leisure, technology, travel, personal finance, fashion and supermarkets.

Professional fees Social work colleagues have their annual Social Work England membership fees reimbursed.

Car leasing schemes We offer a personal car leasing scheme which provides vehicles at competitive rates through a third party.

This list is just a selection of main benefits and we have a range of policies and processes that allow us to support our colleagues - and their families – and we look forward to providing you with further information about these in due course.