Business Service Manager

JR United Kingdom; Newcastle upon Tyne; On-site; GBP 50,000 - 56,000; Full time

Job summary

A leading organization in the UK is seeking a Business Service Manager to oversee service agreements and ensure high-quality services for Counter Terrorism Policing. This role involves collaboration with internal teams and suppliers to enhance service delivery. The ideal candidate will have strong ITIL knowledge and excellent communication skills. Join a committed team dedicated to national safety and enjoy a competitive salary along with career development opportunities.

Benefits

Civil Service Pension

Career Development Opportunities

Qualifications

• Experience with ITIL service management processes required.
• Comfortable making decisions in a busy service environment.

Responsibilities

• Manage service level agreements and operational level agreements.
• Monitor and manage services through management reports.
• Liaise with stakeholders to identify improvements.

Skills

Service Level Management

Supplier Management

Service Reporting

Change Management

Problem Management

Communication

Relationship Building

Tools

Cisco

Microsoft Technologies

Data Centre Management

Infrastructure Monitoring Tools

Application Monitoring Tools

Job description

Social network you want to login/join with:

Business Service Manager, Newcastle-upon-Tyne, Tyne and Wear

Client:

Reed - UNLIMITED

Location:

Newcastle-upon-Tyne, Tyne and Wear, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

5

Posted:

12.05.2025

Expiry Date:

26.06.2025

Job Description:

Business Service Manager - Technology CSC - Counter Terrorism Policing HQ

Salary: The starting salary is £53,459, which includes allowances totaling £2,928.

The salary breakdown is as follows: £50,531 basic salary, increasing annually up to £55,103; plus a location allowance of £1,928 and a non-pensionable allowance of £1,000.

Location: Birmingham

Counter Terrorism Policing (CTP) depends on high-performing individuals daily. As a Business Service Manager, you’ll manage service level agreements, operational level agreements, and underpinning contracts to provide CTP with high-quality services. Your work supports CTP in keeping the country safe. Bring your skills to our team and help protect the UK.

You’ll join the Customer Service Centre (CSC), which provides national IT services for CTP. You’ll work closely with internal teams and third-party suppliers to ensure the delivery of service level agreements.

Your responsibilities include monitoring and managing services through management reports, tracking service levels, conducting service reviews, and liaising with stakeholders to identify improvements.

Required experience includes ITIL service management processes such as Service Level Management, Supplier Management, Service Reporting, Change Management, and Problem Management. You should be comfortable making decisions in a busy service environment.

Technical knowledge should cover IT hardware, Cisco and Microsoft technologies, data centre management, and infrastructure and application monitoring tools. Strong communication and relationship-building skills are essential.

We value diversity and inclusion and encourage applications from all backgrounds, especially from disabled people, ethnic minorities, and women.

Additional benefits include a competitive salary, Civil Service pension, and career development opportunities.

How to apply:

Click the "apply now" button below. Submit a CV, Personal Statement, and online application form. Your Personal Statement should explain your interest and suitability for the role. Ensure your documents are in PDF or Word format, labeled appropriately.

Application deadline: 23:55 on 27th May 2025.

We are committed to fairness and inclusion in our recruitment process. Please include any reasonable adjustments needed for your application in your submission. All information will be kept confidential.