Business Relationship Manager

The LivingCare Group; Leeds; On-site; GBP 55,000 - 70,000; Full time

Benefits offered by this job

Pension scheme

Employee benefits

Annual pay review

Blue Light Card NHS discount

Job summary

LivingCare Group is seeking an exceptional Business Relationship Manager to grow patient referrals through NHS and private channels. You will build strong relationships with GPs, physiotherapists, osteopaths and affiliates, converting them into a steady stream of referrals across imaging, pain and private services.

Leeds-based with regional travel in Yorkshire. You will use analytics to optimise outreach, deliver CPD events, and develop territory engagement plans in line with business targets

Qualifications

• Degree in Business or similar.
• High level of communication skills.
• Full UK driving license.

Responsibilities

• NHS referral growth: grow NHS diagnostic imaging referrals through engagement with GPs and referral teams.
• Private referral growth: build and grow private referral relationships with physiotherapists, osteopaths and affiliates, converting to private referrals.
• Field engagement: deliver a structured programme of face-to-face referrer visits across the territory.
• CPD & events: plan and host CPD and education events for GPs, physios and referrers.
• CRM: record every referrer, contact, visit and outcome in Pipedrive and maintain a structured outreach plan.
• Strategy & planning: develop a territory engagement and account-growth plan using referral data and analytics.
• Reporting: provide reporting on referrer engagement, referral volumes, conversion and revenue against target.
• Compliance: ensure activities adhere to CQC regulations and legal requirements.

Skills

NHS contracts understanding

Stakeholder engagement

Communication skills

Self-motivated

Autonomous field-based work

Education

Bachelor's degree in Business or similar

Tools

Pipedrive CRM

MS Office

Job description

LivingCare is a leading healthcare provider delivering high quality, expert led care across Yorkshire.

We are currently looking for an exceptional Business Relationship Manager to grow patient referrals through the NHS and private channels.

You will build and maintain strong relationships across the referring healthcare community – GP surgeries, physiotherapists, osteopaths and affiliate partners – and convert those relationships into a measurable, tracked flow of imaging, pain and Private Services referrals.

Working across Yorkshire, you will develop and deliver a referrer engagement strategy through face-to-face visits, CPD and education events and digital communication.

The role will be supported using analytics and data insight to ensure optimal use of time and resource for both new and existing referrers in order to develop your portfolio, and to identify opportunities for business development in line with the strategic business plan and targets.

Main Duties and Responsibilities

• NHS referral growth: Grow NHS diagnostic imaging referrals from GP surgeries through engagement with GPs, practice managers and referral teams on ERS and NHS referral pathways.
• Private referral growth: Build and grow private referral relationships with physiotherapists, osteopaths, affiliate partners (e.g. Scan.com, Getscanned) and other clinicians, converting them into private and self-pay referrals.
• Field engagement: Deliver a structured programme of face-to-face referrer visits across the territory and maintaining regular, high-quality contact with key accounts.
• CPD & events: Plan and host CPD and education events for GPs, physios and referrers.
• CRM: Record every referrer, contact, visit and outcome in Pipedrive with the correct lead source and stage, from first contact and maintain a structured outreach plan.
• Strategy & planning: Develop and deliver a territory engagement and account-growth plan, prioritising effort using referral data and analytics to maximise return on time.
• Representation: Represent LivingCare at events, practice meetings, conferences and networking opportunities to raise brand awareness across the referring community.
• Reporting: Provide clear reporting on referrer engagement activity, referral volumes, conversion and revenue against target for the Head of Marketing.
• Compliance: Ensure all activity adheres to CQC regulations / guidelines and legal requirements.

Qualifications

• Degree in Business or similar
• High level of communication skills
• Full UK driving license

Skills and competencies

• Extensive understanding of NHS contracts, referral pathways and processes, with the confidence to speak credibly in relation to ERS and all NHS initiatives.
• Understanding of the private healthcare and diagnostics environment.
• Proven experience in a field-based referral, GP liaison, business development or healthcare engagement role
• Track record of achieving and exceeding targeted KPIs in a target-driven environment.
• Experience engaging NHS stakeholders and understanding of referral pathways and working with physios, affiliates or private referral partners.
• Excellent interpersonal, communication, influencing and negotiation skills.
• Self-motivated and able to work autonomously in a field-based role, as well as within a team.
• Strong organisational skills and the ability to prioritise using insight.
• Confident with CRM systems (Pipedrive or similar), MS Office and reporting tools, with genuine discipline around data accuracy.
• Tenacity and resilience, with a strong desire to achieve targets.

About us

LivingCare Group is a set of companies that operate across various health services and portfolios. We have extensive experience of developing and delivering NHS care and have a comprehensive range of treatments and services for private patients. We work across GP practices and within our own centres in Yorkshire.

Our services are developed in response to local demands across the health economy and in line with the NHS governance and contractual requirements.

Why Choose us?

Our continuing success as a business is down to the talent, hard work and dedication of our staff. Along with great job satisfaction, you can look forward to a competitive salary, opportunities to grow, a pension scheme and great employee benefits.

We fully believe in investing in our staff to help them reach their career goals and full potential. We offer all staff the chance to further their education with free training courses in any field that will both benefit themselves and the company.

Here at LivingCare we are an equal opportunities employer with a strong commitment to the health and wellbeing of all our colleagues.

We are also proud to be a Disability Confident Committed Employer (Level 1).

• Work life balance is a priority here at LivingCare, with services running at sociable times.
• Blue Light Card NHS discount at a range of shops and restaurants
• Access to the Employee Assistance Programme
• Annual pay review
• Culture matrix programme: we organise special events every month to support our teams
• Celebrating success: this programme gives rewards to our team member who have gone above and beyond
• Supermarket vouchers: we give these out every month as part of our supermarket sweep competition

LivingCare Behaviours and Values

Living Care has a set of core values which we expect all staff to demonstrate. Building on these we have developed a set of expectations that we expect all team members to demonstrate.

• Managing yourself and others:
• Take care of your own wellbeing and that of your staff
• Manage yourself and your emotions
• Share your knowledge and experience
• Use appropriate language when communicating to others to ensure they understand
• Be positive – focus on what you can do and why something will/could work
• Actively seek feedback and act on it (where appropriate)
• Know when to step in and do it yourself and when to leave others to have a go
• Be self aware: know your strengths and development needs and look for ways to develop
• Be visible

As a company who supports equality and diversity, LivingCare encourage applications from all candidates regardless of their age, gender including reassigned gender, relationship status, maternity, disability, race including colour, nationality, ethnic or national origin, religion or belief, sex, or sexual orientation.

Leeds, with regular travel across Yorkshire

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