Business Relations Manager

Pneuma Group; Middlesbrough; On-site; GBP 40,000 - 70,000; Full time

Job summary

Une entreprise engagée dans la croissance durable recherche un Growth & Relationships Manager pour construire des partenariats stratégiques et accélérer sa trajectoire de croissance. Ce poste clé nécessite une expérience en gestion des relations et en développement commercial pour contribuer au succès commercial à long terme de Pneuma Group.

Qualifications

• Expérience solide dans la gestion des relations clients et la gestion commerciale.
• Capacité à gérer des projets multiples dans un environnement dynamique.
• Compréhension de l'industrie hôtelière est un atout.

Responsibilities

• Développer et maintenir des relations avec des partenaires stratégiques.
• Identifier de nouvelles opportunités commerciales et développer des prévisions de ventes.
• Collaborer avec les équipes pour maximiser l'acquisition et la fidélisation des clients.

Skills

Commercial acumen

Relationship management

Analytical thinking

Problem-solving

Time management

Communication

Team player

Job description

Working across a diverse group of companies spanning many different industries, the Growth & Relationships Manager will be instrumental in building and developing strategic partnerships with clients and stakeholders, with the aim of fostering sustainable growth for the Group. This role is crucial to the long-term commercial success of Pneuma Group and its operating companies. The role holder will need to be highly experienced in relationship management and strategic planning with the ability to understand and meet the unique needs of clients.

This role is a key contributor to the delivery of the company’s strategy and growth targets and working closely with the Group Sales & Marketing Director, will play a crucial part in how Pneuma Group, and its group of companies, are represented and will act as a passionate ambassador for the Pneuma brand.

Ranked as one of the region’s top performing businesses featuring in the coveted North East Times ‘Top 250 North East Businesses’ list in May 2025, the Pneuma Group profile continues to grow, making great strides both locally and nationally. Pneuma Group requires someone to accelerate our growth trajectory, working collaboratively with team members to achieve our goals.

Key Responsibilities

• Growing Pneuma Group’s presence through developing and maintaining strong relationships with key strategic partners, clients, stakeholders and the wider business community.
• Identify new business opportunities, critically assess their potential and bring them to fruition, including new markets, new clients and new partnerships.
• Contribute to the development of sales plans and forecasts designed to maximise sales performance and support the business achieving its overall objectives, taking ownership of the management of the sales pipeline.
• Work cross-functionally with the marketing team to identify and service lead opportunities as well as jointly coordinating a consistent customer experience across all touchpoints.
• Work collaboratively with stakeholders across Pneuma Group to manage customer acquisition and maximise retention.
• Attend conferences and networking events to build relationships with industry partners and stay up to date with trends.
• Identify opportunities for revenue growth across the group of companies, using available data and market trends to derive meaningful insights and actions.
• Develop a good understanding of the industries Pneuma operate within across the group as well as the company’s position within them, providing valuable market and client feedback to inform and shape future commercial decisions.
• Monitor sales performance, providing regular updates to senior leadership on progress and trends.
• Act as a passionate ambassador for the Pneuma brand and its group of companies, demonstrating commitment to our values.

Key Skills Required

• Strong commercial acumen and a proven track record of working to and meeting targets.
• A natural communicator who builds rapport with ease and can effectively develop and maintain authentic relationships with clients.
• Analytical thinker with the ability to problem solve and spot trends in account data, making data-driven decisions to maximise performance.
• Experience in a client-facing, relationship management, or business-development focused role.
• A keen eye for an opportunity and ability to understand how to meet clients’ differing needs.
• Proactive, solutions-oriented mindset – you don’t wait for problems to arise.
• Organised and detail-oriented, with strong time management skills and the ability to manage multiple projects simultaneously in a fast-paced environment.
• Comfortable presenting, leading meetings, and influencing senior stakeholders.
• Motivator and team player with the ability to work cross functionally across a diverse range of companies.
• Self-starter who can quickly adjust to changing priorities.
• An understanding of the hospitality industry will be beneficial.