Business Readiness Manager

NHS Supply Chain; Nottingham; Hybrid; GBP 47,000 - 57,000; Part time

Benefits offered by this job

Hybrid working

Annual bonus schemes

27 days holiday

In-house and external training

Well-being leave

Pension scheme

Flexible Benefits Scheme

Volunteer leave

NHS discounts

Job summary

NHS Supply Chain is looking for a Business Readiness Manager to join during a period of transformation, helping the NHS focus on patient care. Hybrid role with two days per week on-site at the Nottingham office, and a 6-month fixed term contract.

You will analyse processes, conduct gap analyses, define actions with owners and KPIs, and ensure timely delivery. The role includes training material creation, stakeholder presentations, and a focus on continuous improvement within the change cycle.

Qualifications

• Excellent written and verbal communication to explain the vision and key messages of business readiness activities.
• Ability to manage conflicting requests and priorities with realistic deadlines.
• Strong organisational skills to manage competing priorities in a fast-paced environment.
• Clear and concise information sharing and encourage open dialogue to create ownership and commitment.
• Experience working with trusts or in a similar environment with multiple stakeholders.
• Understanding of ADKAR or similar change-management methodology.

Responsibilities

• Analyse business processes and map impacted areas for digital experience projects and change, for launch and release life cycle.
• Conduct detailed gap analysis on areas of impact, understand and communicate risk of no action and effort required to deliver.
• Define actions needed, owners, impacted users (internal and external), timeline and KPI’s to support implementation of digital experience changes at platform and/or feature level.
• Ensure quality of implementation, monitoring and management to ensure timelines are met and escape appropriately any blockers.
• Produce detailed briefs for the creation of training materials and support tools to facilitate the changes/onboarding of new platform ways of working throughout the full change cycle, including working with teams to gather feedback to constantly improve these materials.
• Regularly creating presentations and presenting confidently to multiple stakeholders and customers, amending content and context depending on the audience.

Skills

Communication skills

Prioritisation

Organisational skills

Open dialogue

Stakeholder management

ADKAR knowledge

Job description

Function: Customer Digital Experience

Location: Hybrid Worker – Expectation is two days per week on site at our Nottingham office

Contract type: 6 Month Fixed Term Contract

Salary: Offered on a starting salary of £ 51,704

Closing Date: Thursday 24th September 2026

Job Title: Business Readiness Manager

NHS Supply Chain currently has an opportunity for a Business Readiness Manager to join our team during an exciting period of transformation, working to make it easier for the NHS to put patients first.

Every day you will …

• Analyse business processes and stakeholders, mapping out and assessing areas of the organisation that will be impacted due change of current and future digital experience projects and change, for launch and release life cycle.
• Conduct detailed gap analysis on areas of impact, understand and communicate risk of no action and effort required to deliver.
• Define actions needed, owners, impacted users (internal and external), timeline and KPI’s to support implementation of digital experience changes at platform and/or feature level.
• Ensure quality of implementation, monitoring and management to ensure timelines are met and escape appropriately any blockers.
• Produce detailed briefs for the creation of training materials and support tools to facilitate the changes/onboarding of new platform ways of working throughout the full change cycle, including working with teams to gather feedback to constantly improve these materials.
• Regularly creating presentations and presenting confidently to multiple stakeholders and customers, amending content and context depending on the audience.

What can we offer you?

• Hybrid working opportunities, giving you the flexibility to work collaboratively in the office and remotely.
• We recognise our employees' hard work and contributions with annual bonus schemes, long service, and colleague recognition awards.
• 27 days holiday plus bank holidays
• We are dedicated to your development, through in-house training, support, and access to external qualifications to maximise your potential.
• A focus on your well-being offering 1 day of paid well-being leave and free access to the 24/7 Employee Assistance Programme
• Generous pension scheme (with us contributing 12% when you contribute 6%)
• Access to our Flexible Benefits Scheme, where you can choose from a variety of benefits such as Life Insurance, Critical Illness Cover, Income Protection, Health Cash Plan, Dental Insurance, and additional pension contributions that suit you.
• 2 days of paid volunteering leave allowing you to give back to your community.
• Access to many discounts from the Blue Light Card to NHS Discounts.

NHS Supply Chain, who are we?

Our role is to support the NHS to save lives and improve health. We are a part of the NHS family, and our role is to source, deliver and supply healthcare products, services and food for NHS trusts and healthcare organisations across England and Wales.

We serve every NHS Trust and operate a national network of distribution centres, managing relationships with more than a thousand suppliers and delivering more than 8,000,000 orders each year to more than 17,000 locations.Doing all of this on behalf of the NHS gives NHS staff more time to focus on their main priority of providing excellent patient care.

What skills will help you thrive in this role?

• Expert written and verbal communication skills, particularly when explaining the vision and key messages of business readiness activities.
• Ability to manage conflicting requests and priorities, as well as setting and delivering to realistic deadlines.
• Excellent organisational skills with a proven ability to manage competing priorities and a challenging workload in a fast-paced environment.
• Ability to give and receive information clearly and concisely and encourage open dialogue by listening and engaging to create ownership and commitment.
• Experience working with trusts or in a similar environment with multiple stakeholders is preferred.
• Understanding of ADKAR methodology or similar and how it is used to support business change.

Our Inclusive Commitment

At NHS Supply Chain, we are committed to building an inclusive environment where difference is not only valued, but celebrated, giving everyone the opportunity to thrive in their career. Developing our people is key to our success, so if this role sounds like the right next step in your career but your experience doesn’t match perfectly with the job advert, we encourage you to still apply.

SCCL is a company Registered in England and Wales, with company number 10881715, to act as the management function of the NHS Supply Chain.