Business Readiness Manager

Supply Chain Corporation; Nottingham; Hybrid; GBP 47,000 - 57,000; Full time

Benefits offered by this job

Hybrid working

27 days holiday

Annual bonus schemes

Well-being leave

Generous pension

Flexible benefits

Volunteer leave

NHS discounts

Job summary

NHS Supply Chain is hiring a Business Readiness Manager to lead readiness and activation activities for digital experience projects. You will define and implement business processes, coordinate training materials, and drive adoption across internal and external users, reporting to the Principal Digital Business Readiness and Activation Manager.

This is a hybrid role based in Nottingham with two days on-site.

Qualifications

• Excellent written and verbal communication skills with the ability to clearly explain the vision and messages of business readiness activities.
• Ability to balance conflicting requests and priorities while meeting deadlines.
• Strong organisational skills and ability to manage multiple priorities in a fast-paced environment.
• Ability to convey information concisely and encourage open dialogue to build ownership.
• Experience working with NHS trusts or similar multi-stakeholder environments is preferred.
• Understanding of ADKAR or similar change management methods and how they support business change.

Responsibilities

• Analyse business processes and stakeholders to map impacted areas for current and future digital experience projects.
• Conduct detailed gap analyses to identify risks and efforts required to deliver changes.
• Define actions, owners, impacted users, timelines and KPIs for platform or feature changes.
• Ensure quality of implementation, monitor progress and remove blockers to meet timelines.
• Create briefs for training materials and support tools to facilitate onboarding and continuous improvement.
• Prepare and present materials to diverse stakeholders and customers, adapting context for each audience.

Skills

Communication skills

Stakeholder management

Organization skills

Clear communication

Experience with trusts

ADKAR knowledge

Job description

Job Title: Business Readiness Manager

Function: Customer Digital Experience

Location: Hybrid Worker – Expectation is two days per week on site at our Nottingham office

Contract type: 6 Month Fixed Term Contract

Salary: Offered on a starting salary of £ 51,704

Closing Date: Thursday 24th September 2026

NHS Supply Chain currently has an opportunity for a Business Readiness Manager to join our team during an exciting period of transformation, working to make it easier for the NHS to put patients first.

As part of the Digital Experience team, reporting into the Principal Digital Business Readiness and Activation Manager, you will be responsible for the definition and implementation of business processes to successfully integrate our digital capability into both business and customer environment and driving adoption. You will be leading readiness and activation activities, ensuring our users are prepared for the changes, as well as creating materials to support the user experience once the change is implemented.

Every day you will …

• Analyse business processes and stakeholders, mapping out and assessing areas of the organisation that will be impacted due change of current and future digital experience projects and change, for launch and release life cycle.
• Conduct detailed gap analysis on areas of impact, understand and communicate risk of no action and effort required to deliver.
• Define actions needed, owners, impacted users (internal and external), timeline and KPI’s to support implementation of digital experience changes at platform and/or feature level.
• Ensure quality of implementation, monitoring and management to ensure timelines are met and escape appropriately any blockers.
• Produce detailed briefs for the creation of training materials and support tools to facilitate the changes/onboarding of new platform ways of working throughout the full change cycle, including working with teams to gather feedback to constantly improve these materials.
• Regularly creating presentations and presenting confidently to multiple stakeholders and customers, amending content and context depending on the audience.

What can we offer you?

We want to reward you for your passion, enthusiasm, and hard work so we offer much more than a competitive salary:

• Hybrid working opportunities, giving you the flexibility to work collaboratively in the office and remotely.

• We recognise our employees' hard work and contributions with annual bonus schemes, long service, and colleague recognition awards.

• 27 days holiday plus bank holidays

• We are dedicated to your development, through in-house training, support, and access to external qualifications to maximise your potential.

• A focus on your well-being offering 1 day of paid well-being leave and free access to the 24/7 Employee Assistance Programme

• Generous pension scheme (with us contributing 12% when you contribute 6%)

• Access to our Flexible Benefits Scheme, where you can choose from a variety of benefits such as Life Insurance, Critical Illness Cover, Income Protection, Health Cash Plan, Dental Insurance, and additional pension contributions that suit you.

• 2 days of paid volunteering leave allowing you to give back to your community.

• Access to many discounts from the Blue Light Card to NHS Discounts.

NHS Supply Chain, who are we?

Our role is to support the NHS to save lives and improve health. We are a part of the NHS family, and our role is to source, deliver and supply healthcare products, services and food for NHS trusts and healthcare organisations across England and Wales.

We serve every NHS Trust and operate a national network of distribution centres, managing relationships with more than a thousand suppliers and delivering more than 8,000,000 orders each year to more than 17,000 locations.Doing all of this on behalf of the NHS gives NHS staff more time to focus on their main priority of providing excellent patient care.

What skills will help you thrive in this role?

• Expert written and verbal communication skills, particularly when explaining the vision and key messages of business readiness activities.
• Ability to manage conflicting requests and priorities, as well as setting and delivering to realistic deadlines.
• Excellent organisational skills with a proven ability to manage competing priorities and a challenging workload in a fast-paced environment.
• Ability to give and receive information clearly and concisely and encourage open dialogue by listening and engaging to create ownership and commitment.
• Experience working with trusts or in a similar environment with multiple stakeholders is preferred.
• Understanding of ADKAR methodology or similar and how it is used to support business change.

Our Inclusive Commitment

At NHS Supply Chain, we are committed to building an inclusive environment where difference is not only valued, but celebrated, giving everyone the opportunity to thrive in their career. Developing our people is key to our success, so if this role sounds like the right next step in your career but your experience doesn’t match perfectly with the job advert, we encourage you to still apply.