Business Process Improvement/Operations - Associate

Arup; Manchester; On-site; GBP 40,000 - 55,000; Full time

Job summary

Join a leading firm as an Associate in Business Process Improvement/Operations, focusing on delivering high-profile projects across various sectors. Leverage your expertise in operational excellence to provide strategic advice and lead multidisciplinary teams. This role offers a collaborative environment with opportunities for growth and impactful work.

Benefits

Private Medical Insurance

Life Assurance

Income Protection Cover

Flexible Benefits

Profit Share

Qualifications

• Experience in operations and business performance improvement.
• Background in science, transport, energy, or water sectors.

Responsibilities

• Lead project management of operations-focused projects.
• Deliver strategic and operational advice to clients.
• Develop proposals and client relationships.

Skills

Project Management

Client Relationship Development

Business Performance Improvement

Education

Degree in Operations or Business Performance Improvement

Job description

Business Process Improvement/Operations - Associate

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Business Process Improvement/Operations - Associate

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Join to apply for the Business Process Improvement/Operations - Associate role at Arup

Arup’s purpose, shared values and collaborative approach has set us apart for over 75 years, guiding how we shape a better world.

The Opportunity

Our Advisory Services Business has an exciting opportunity for an Associate Operations / Business Process Improvement Consultant to join in the North region. You will apply in-depth knowledge and skills in operational excellence to lead the delivery of a range of client projects, focussing principally on the science and industrial sector but also transport, water and energy. This role will deliver on a range of high-profile projects with clients globally and will give you the opportunity to leverage your skills to resolve problems and recommend solutions on projects.

We are looking for someone to help us grow our capability in operations & business process improvement, who has the drive and ambition to join a growing team and be a key part of our leadership to continue to develop our client base and presence in the region (UK). You will help win, manage and deliver projects providing strategic and operational advice to a range of clients. Working closely with clients to understand their needs and challenges and leading multidisciplinary teams. You will build on your technical knowledge and provide general and technical advice to clients drawing on others from across Arup and our supply chain partners as required.

At Arup, you belong to an extraordinary collective – in which we encourage individuality to thrive. Our strength comes from how we respect, share and connect our diverse experiences, perspectives and ideas. You will have the opportunity do socially useful work that has meaning – to Arup, to your career, to our members and to the clients and communities we serve.

Is this role right for you?

As a Business Process Improvement/Operations Lead, you will take the lead in the development of proposals, setting out win themes, scope requirements, developing client relationships, building internal and external networks to identify capability needed. You will be responsible for the project management and technical delivery of operations focused projects, with oversight and support from the Arup Project Director. This will include:

• Project management of projects up to circa £5m. Delivering project commercial success by demonstrating good commercial discipline and delivering work within set expectations.
• Leads the technical delivery of projects. Leveraging own experience and operational skills to resolve problems and recommend solutions on projects.
• Draw on best practice business performance diagnostic tools and process improvement tools to deliver on one or more of the following areas: Operations/ Business performance improvement; Operations expansion/consolidation/ relocation; New venture development and diversification of product and service offerings; Strategic alignment of operations; Operational excellence.
• Review and analyse operational performance and operational design, supporting the development of the business case for change initiatives including Operational readiness and transition and the embedment of circular economy principles.

As part of our leadership team you will also lead the development of methodologies, tools, thought leadership papers, and the Business Process Improvement community of practice and Operations Consulting skills network to help shape our future direction and lead our current team.

Requirements:

• Typically a degree and/or with relevant work experience in operations and/or business performance improvement within a consulting or client environment.
• A background in the science & industry, transport, energy or water sectors within a senior consulting role.
• Developing client relationships, leading to business proposals for clients, by understanding their requirements and drawing together expertise from across a multi-disciplinary firm.
• Project management and technical leadership role on projects.

What We Offer you

At Arup, we care about each member’s success, so we can grow together.

Guided by our values, we provide an attractive total reward package that recognises the contribution of each of our members to our shared success. As well as competitive, fair and equitable pay, we offer a career in which all of our members can belong, grow and thrive – through benefits that support health and wellbeing, a wide range of learning opportunities and many possibilities to have an impact through the work they do.

We are owned in trust on behalf of our members, giving us the freedom, with personal responsibility, to set our own direction and choose work that aligns with our purpose and adds to Arup’s legacy. Our members collaborate on ambitious projects to deliver remarkable outcomes for our clients and communities. Profit Share is a key part of our reward, enabling members to share in the results of our collective efforts.

We also provide Private medical insurance, Life assurance, Accident insurance and Income protection cover. In addition, you’ll have access to flexible benefits to help you look after all aspects of your wellbeing and give you the freedom and flexibility to find the best solutions for you, your family, and your individual needs.

Different People, Shared Values

Arup is an equal opportunity employer that actively promotes and nurtures a diverse and inclusive workforce. We welcome applications from individuals of all backgrounds, regardless of age (within legal limits), gender identity or expression, marital status, disability, neurotype or mental health, race or ethnicity, faith or belief, sexual orientation, socioeconomic background, and whether you’re pregnant or on family leave. We are an open environment that embraces diverse experiences, perspectives, and ideas – this drives our excellence.

Guided by our values and alignment with the UN Sustainable Development Goals, we create and contribute to equitable spaces and systems, while cultivating a sense of belonging for all. Our internal employee networks support our inclusive culture: from race, ethnicity and cross-cultural working to gender equity and LGBTQ+ and disability inclusion – we aim to create a space for you to express yourself and make a positive difference. Discover more about life at Arup at www.arup.com/careers/your-life-at-arup.

We are committed to making our recruitment process and workplaces accessible to all candidates. Please contact Rachel Connolly at [e-mail] to let us know if you need any assistance or reasonable adjustments throughout your application or interview process, and/or to perform the essential functions of the role. We will do everything we can to support you.

Our Application Process

To understand what to expect next, please visit https://www.arup.com/careers/recruitment-process/

Stay safe online – Arup will never ask for your bank details as part of our recruitment process.

Recruitment Agencies - We have a Preferred Supplier List of trusted partners to assist us when required and do not acknowledge any speculative CVs or unsolicited candidate introductions from agencies not on the list.

Closing Date: 14th of June 2025

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Project Management

• Industries

  Design Services

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