Business Process Consultant

MAP; Greater London; On-site; GBP 75,000 - 110,000; Full time

Job summary

MAP, part of WPP Enterprise Solutions, seeks a Business Architect to join an international team, shaping operating models and processes. You will translate strategy into actionable capabilities, leveraging data, AI, automation, and change management.

Based in London or Copenhagen, you will lead workshops, map value streams, define roles, drive adoption, and own end-to-end client workstreams across time zones.

Qualifications

• Bachelor’s degree in business, marketing, or related field.
• 5–8 years in Business Architecture or related disciplines.
• Experience with value streams and operating model design.
• Ability to work in complex matrix environments.
• Excellent communication, writing, storytelling, and presentation skills.
• Willingness to travel across time zones.

Responsibilities

• Interview key stakeholders to gather information about current ways of working.
• Map and design organisational operating models, capabilities, and marketing processes.
• Define and describe roles, responsibilities, and decision-rights frameworks.
• Develop and implement solutions to support and improve clients' ways of working.
• Identify areas of improvement and provide recommendations to optimize performance, structure, and delivery.
• Develop operational playbooks, training materials, and change/adoption strategies.
• Engage and facilitate workshops with client stakeholders and executives.

Skills

Business Architecture

Process Consulting

Organization Design

Change Management

Stakeholder Management

Communication Skills

Travel Flexibility

Education

Bachelor's degree

Job description

MAP | WPP Enterprise Solutions designs, builds, and operates the growth systems that competitive businesses rely on. In a world where Al is reshaping how companies drive growth, we lead clients in business transformation and marketing modernization, connecting strategy directly to execution. Our 12,000 experts in engineering and platforms, commerce, consulting, content transformation, CRM, and CX work within a unified global operating unit across 40+ markets. WPP Enterprise Solutions works alongside best-in-class partners including Adobe, AWS, Braze, Google, Microsoft, Salesforce, and Shopify, as well as innovators in AI, to deliver growth solutions tailored to the needs of our clients’ businesses.

About WPP

MAP is part of WPP , the trusted growth partner for the world's leading brands. Powered by exceptional talent and our agentic marketing platform WPP Open, WPP unites cutting-edge media intelligence and data solutions, creativity, production, enterprise solutions and expert strategic counsel.

Would you like to take part in shaping how our global top-tier clients operate, transform, and grow? Are you a curious, business-savvy systems thinker who enjoys connecting disparate moving parts into a unified blueprint — and would you like to pursue a journey toward becoming a next-level consultant within a cutting-edge area of data-enabled brand and business consulting? Then you might be just the Business Process Consultant we're looking for.

With a growing portfolio of clients that specialises in designing consumer-centric strategies by combining creativity with data to build valuable relationships between consumers and brands, we are seeking a Business Architect to join our team.

What will your day look like?

Asa member of our Business Architecture team, you will work with peersand otherconsultants, driving commercial opportunities and helping us take our service offering to the next level. More specifically, your tasks include:

• Conducting interviews with key stakeholders to gather information about current ways of working
• Mapping and designing organisational operating models, capabilities, and marketing processes
• Defining and describing roles, responsibilities, and decision-rights frameworks
• Developing and implementingsolutionsto supportand improveour clients' ways of working
• Identifyingareas of improvement and providing recommendations tooptimizeorganizational performance, structure, and delivery effectiveness
• Developing operational playbooks, training materials, and change/adoption strategies that translate new ways of working into clear, compelling narratives for stakeholders at all levels
• Engagingandfacilitatingworkshops withclientstakeholders —includingcross-functionalandexecutiveaudiences— tobuildunderstandingand drive adoption of newprocesses,tools, or templates
• Identifyingopportunities to apply AI, automation, and data-driven insight to modernize client processes and improve operational performance
• Owning end-to-end client workstreams related to ways of working, which includes project management and coordination between teams

Who are you going to work with?

You will join a team of highly skilled consultants withinMAP, part of WPP Enterprise Solutions, becoming part of a dynamic, international environment with plenty ofopportunitiesto develop your personal and professional skills.

ThisroleisbasedinCopenhagenor London. Y our work will depend on close collaboration with the broader team-colleagues and experts across technology, data,marketing operations,creative, and client teams. We are a leader within our field and a transformation partner for some of the most admired brands in the world.

What do you bring to the table?

As a person, you are a positive, sociable team player who enjoys collaborating across teams. You have a strong drive, a self-starter and can-do mentality, and a strategicandanalyticalmindsetthat lets you see thebig picturewhile staying structured anddetail-oriented. You are strong at building relationships, running processes,andtranslating complexity into clear, compelling stories. In addition, you have:

• Abachelor’s degree, preferably in business administration, marketing, social sciences, or a similar field
• 5-8 years of experienceinBusinessArchitecture, ProcessConsulting, Organization Design, ChangeManagementor similardisciplines
• Working knowledge of business architecture practices such asprocess design, value streams, and operating model design
• A demonstrated ability to work in complex, matrixed environments, both independently and as part of a team
• Excellent communication skills, including research, writing, storytelling, and presentation skills, with the ability to simplify complex concepts for stakeholders at all levels
• Ability to form andmaintaincross-functional relationships and drive stakeholder alignment
• A willingness to travel and be flexible, as many of our clients and colleaguesare located inother time zones

A leader in personalized customer experiences

MAP is a world-leading Centre of Excellence that helps large businesses humanize the relationship between the brand and the customer through hyper-personalization at scale, marketing automation, and CRM.

With the brain of a consultancy, the heart of an agency, and the power of technology and data, we work with some of the world's most admired brands to help them on their transformation journey to becoming truly customer-centric.

#LI-EMEA

WPP (MAP/VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.