Business Process Consultant

map; Greater London; On-site; GBP 80,000 - 110,000; Full time

Job summary

MAP | WPP Enterprise Solutions seeks a Business Architect to join our team in London or Copenhagen to lead operating model design and transformation initiatives. You will interview stakeholders, map capabilities, define roles and decision rights, and develop adoption strategies that translate new processes into actionable improvements.

You will drive AI, automation, and data-driven insights to modernise client processes, owning end-to-end workstreams and coordinating cross-functional teams to

Qualifications

• A bachelor's degree, preferably in business administration, marketing, social sciences, or a similar field.
• 5-8 years of experience in Business Architecture, Process Consulting, Organization Design, Change Management or similar disciplines.
• Working knowledge of business architecture practices such as process design, value streams, and operating model design.
• Ability to work in complex, matrixed environments, both independently and as part of a team.
• Excellent communication skills, including research, writing, storytelling, and presentation skills.
• Ability to form and maintain cross-functional relationships and drive stakeholder alignment.
• A willingness to travel and be flexible, as many of our clients and colleagues

Responsibilities

• Conducting interviews with key stakeholders to gather information about current ways of working
• Mapping and designing organisational operating models, capabilities, and marketing processes
• Defining and describing roles, responsibilities, and decision-rights frameworks
• Developing and implementing solutions to support and improve our clients' ways of working
• Identifying areas of improvement and providing recommendations to optimize organizational performance, structure, and delivery effectiveness
• Developing operational playbooks, training materials, and change/adoption strategies that translate new ways of working into clear, compelling narratives for stakeholders at all levels
• Engaging and facilitiates workshops with client stakeholders - including cross-functional and executive audiences - to build understanding and drive adoption of new processes, tools, or templates
• Identifying opportunities to apply AI, automation, and data-driven insight to modernise client processes and improve operational performance
• Owning end-to-end client workstreams related to ways of working, which includes project management and coordination between teams

Skills

Strategic mindset

Analytical thinking

Storytelling

Relationship building

Communication skills

Team player

Self-starter

Can-do attitude

Education

Bachelor's degree in Business Administration/Marketing/Social Sciences

Job description

Who We Are

MAP | WPP Enterprise Solutions designs, builds, and operates the growth systems that competitive businesses rely on. In a world where Al is reshaping how companies drive growth, we lead clients in business transformation and marketing modernization, connecting strategy directly to execution. Our 12,000 experts in engineering and platforms, commerce, consulting, content transformation, CRM, and CX work within a unified global operating unit across 40+ markets. WPP Enterprise Solutions works alongside best-in-class partners including Adobe, AWS, Braze, Google, Microsoft, Salesforce, and Shopify, as well as innovators in AI, to deliver growth solutions tailored to the needs of our clients' businesses.

About WPP

MAP is part of WPP , the trusted growth partner for the world's leading brands. Powered by exceptional talent and our agentic marketing platform WPP Open, WPP unites cutting-edge media intelligence and data solutions, creativity, production, enterprise solutions and expert strategic counsel.

Would you like to take part in shaping how our global top-tier clients operate, transform, and grow? Are you a curious, business-savvy systems thinker who enjoys connecting disparate moving parts into a unified blueprint - and would you like to pursue a journey toward becoming a next-level consultant within a cutting-edge area of data-enabled brand and business consulting? Then you might be just the Business Process Consultant we're looking for.

With a growing portfolio of clients that specialises in designing consumer-centric strategies by combining creativity with data to build valuable relationships between consumers and brands, we are seeking a Business Architect to join our team.

What will your day look like?

• Conducting interviews with key stakeholders to gather information about current ways of working
• Mapping and designing organisational operating models, capabilities, and marketing processes
• Defining and describing roles, responsibilities, and decision-rights frameworks
• Developing and implementing solutions to support and improve our clients' ways of working
• Identifying areas of improvement and providing recommendations to optimize organizational performance, structure, and delivery effectiveness
• Developing operational playbooks, training materials, and change/adoption strategies that translate new ways of working into clear, compelling narratives for stakeholders at all levels
• Engaging and facilitiates workshops with client stakeholders - including cross-functional and executive audiences - to build understanding and drive adoption of new processes, tools, or templates
• Identifying opportunities to apply AI, automation, and data-driven insight to modernise client processes and improve operational performance
• Owning end-to-end client workstreams related to ways of working, which includes project management and coordination between teams

Who are you going to work with?

You will join a team of highly skilled consultants within MAP, part of WPP Enterprise Solutions, becoming part of a dynamic, international environment with plenty of opportunities to develop your personal and professional skills.

This role is based in Copenhagen or London. Y our work will depend on close collaboration with the broader team - colleagues and experts across technology, data, marketing operations, creative, and client teams. We are a leader within our field and a transformation partner for some of the most admired brands in the world.

What do you bring to the table?

• A positive, sociable team player who enjoys collaborating across teams. You have a strong drive, a self-starter and can-do mentality, and a strategic and analytical mindset that lets you see the big picture while staying structured and detail-oriented. You are strong at building relationships, running processes, and translating complexity into clear, compelling stories.
• A bachelor's degree, preferably in business administration, marketing, social sciences, or a similar field
• 5-8 years of experience in Business Architecture, Process Consulting, Organization Design, Change Management or similar disciplines
• Working knowledge of business architecture practices such as process design, value streams, and operating model design
• A demonstrated ability to work in complex, matrixed environments, both independently and as part of a team
• Excellent communication skills, including research, writing, storytelling, and presentation skills, with the ability to simplify complex concepts for stakeholders at all levels
• Ability to form and maintain cross-functional relationships and drive stakeholder alignment
• A willingness to travel and be flexible, as many of our clients and colleagues