Business Process Analyst

TN United Kingdom; London; Hybrid; GBP 40,000 - 70,000; Full time

Job summary

An established industry player is on the lookout for a detail-oriented Business Process Analyst to enhance internal processes and relationships. This role is pivotal in creating clear documentation that captures operational workflows and establishes Service Level Agreements (SLAs). You will work closely with the Senior Leadership Team, ensuring a collaborative and efficient environment across multiple sites. If you are proactive and skilled in technical documentation and process mapping, this is the perfect opportunity for you to make a significant impact in a dynamic setting.

Qualifications

• Proven experience as a Business Process Analyst or similar role.
• Strong skills in technical documentation and process mapping tools.

Responsibilities

• Collaborate with senior leadership to document current business processes.
• Create detailed process maps and technical documentation.

Skills

Business Process Analysis

Technical Documentation

Process Mapping

System Design Diagrams

Communication Skills

Problem-Solving

Tools

Visio

Lucidchart

SharePoint

Job description

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Business Process Analyst – 3 Month Contract – London (Hybrid) – Outside of IR35

We are seeking an experienced and detail-driven Business Process Analyst to work closely with our Senior Leadership Team to document, optimise, and improve internal processes and relationships across multiple sites and functions.

In this Business Process Analyst role, you will be instrumental in creating clear, scalable documentation that captures how we currently operate—both internally and with external vendors and partners. Your work will lay the foundation for a more collaborative and efficient environment and help establish clear Service Level Agreements (SLAs), responsibilities, and expectations across the business.

The Business Process Analyst is required onsite, 3 days a week in London.

Key Responsibilities of the Business Process Analyst:

• Collaborate with senior leadership to identify and document current business processes, systems, and relationships.
• Create detailed process maps, technical documentation, and system design diagrams that reflect business operations across multiple sites.
• Document and define relationships and workflows involving external suppliers, partners, and vendors.
• Develop and implement SLAs, ownership models, and escalation processes for both internal and external functions.
• Organise and maintain documentation in SharePoint to ensure it's easily accessible and kept up to date.
• Identify inefficiencies and areas for improvement; propose process enhancements and standardisation opportunities.
• Facilitate workshops and interviews with stakeholders to gather insights and validate documentation.
• Support cross-functional collaboration by providing a clear picture of how teams interconnect and contribute to business outcomes.

Experience required from the Business Process Analyst:

• Proven experience as a Business Process Analyst, Process Designer, or similar role.
• Strong skills in technical documentation, system design diagrams, and process mapping tools (e.g., Visio, Lucidchart).
• Familiarity with creating and maintaining documentation in SharePoint.
• Solid understanding of vendor and partner relationship dynamics, with experience implementing or managing SLAs.
• Excellent communication skills—able to collaborate effectively with senior stakeholders and diverse teams.
• A proactive and methodical approach to problem-solving and process evaluation.
• Experience working across multi-site operations with cross-functional teams.

To discuss this exciting Business Process Analyst opportunity in more detail, please APPLY NOW for a no obligation chat with your VIQU Administrator. Additionally, you can contact Connor Smal, by exploring the VIQU IT Recruitment website.

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