Business Partner

Rentokil Initial; Dudley; Hybrid; GBP 23,000; Full time

Job summary

Join a FTSE100 company as a Shared Service Business Partner in Dudley on a 6-month fixed-term contract. You will oversee customer service delivery, manage stakeholder relationships, and address business issues with focus on resolution. Ideal candidates will have previous experience in a Shared Service Centre and strong stakeholder management skills.

Benefits

Monthly company bonus scheme

Industry Recognised Qualification in Customer Service

Pension scheme

Rentokil rewards scheme

Salary grading system linked to performance

Qualifications

• Experience in a Shared Service Centre or Credit Control Environment.
• Excellent IT skills including Google Docs, Word, Excel.
• Ability to develop stakeholder relationships at all levels.

Responsibilities

• Develop stakeholder management relationships across business units.
• Manage business reviews focused on disputes and debt.
• Ensure excellent customer service is delivered at all times.

Skills

Stakeholder Management

Customer Service

Problem Solving

Communication

Tools

Onguard

ICABS

Microsoft Excel

NAV or similar accounting software

Job description

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Dudley - Hybrid 2 days per week working in the office (Tuesday and Wednesday)

6 Month FIXED TERM CONTRACT

£22,486 per annum

Rentokil Initial is an established global blue chip, FTSE100 organisation who have recently been voted Glassdoors 7th Best Place to Work and 2 time winner of West Midlands Finance Awards Large Business of the year award. We are Britain’s leading provider of business services to a wide range of industry sectors delivering a world class service to our customers. We have also recently won.

We are currently looking for a Shared Service Business Partner for our offices in Dudley. The successful candidate will be the point of contact for the business into the shared service centre and will be responsible for managing the business reviews focused on disputes and debt. The role holder will be responsible for highlighting issues in both the Shared Service Centre and the business and identifying the best way to resolve these problems through a formal and appropriate problem solving approach.

Duties & Responsibilities:

• Develop stakeholder management relationships across all business units developing a professional business partnering affiliation
• Gain trust & confidence from stakeholders around performance delivery
• Ensure appropriate & pro-active communication channels are in place
• Regular & formal performance reviews are administered
• Ensure that your customers are your first priority & excellent customer service is delivered at all times
• Manage a high level workload & pick up any ad hoc projects to support the department
• Ensure that all Business Operational Manager queries are resolved within agreed timeframes
• Ensure all Client queries are resolved within agreed timeframes
• Other general administrative duties associated within the FSSC
• To develop effective regular communication links with stakeholders
• Accountable for delivering against own role description
• To take ownership of targets and objectives
• Highlight & escalate process gaps and suggests solutions
• Manage daily workloads in relation to the SLA’s in place
• Maintain a high level of accuracy whilst meeting strict deadlines
• Develop good relationships with all business and external stakeholders.
• Works with the business front line to improve the quality of information
• Is supportive & positive of colleagues accountable for delivering against own role description & team deliverables
• Participates in daily meetings & shares ideas & issues
• Uses experience to solve current problems

Requirements

To be considered for the Business Partner position you will ideally have the following;

• Previous experience gained in a Shared Service Centre or Credit Control Environment
• Experience of Onguard and ICABS or similar Credit Management system
• Ability to work with high degrees of change
• Excellent IT skills including Google Docs, Word, Excel, Power Point, and experience of using Microsoft excel formulas
• Ability to drive and influence internal and external SSC colleagues
• Credible stakeholder management ability
• Pro-active, responsive and action orientated
• Ability to develop relationships with stakeholders at all levels within the RI group
• Experience of developing process improvements
• General understanding of all financial disciplines
• Experience of NAV or similar accounting software
• Understanding of audit controls

What we offer in return..

As well as joining a FTSE100 and award winning Finance team, we also offer you:

• Competitive basic salary
• Monthly company bonus scheme
• Industry Recognised Qualification in Customer Service (apprentice level - if applicable)
• Rentokil rewards scheme (includes cashback and discount on multiple retailers)
• Salary grading system linked to performance for those colleagues who are keen to develop their career within our business
• Company Pension

Whilst our Finance team come from a range of different backgrounds, we find most of our Credit Controllers have previously worked as Payroll Specialists, Finance Administrators, Administrators, Customer Service Administrators, Payroll Assistants or have administrative experience within a Finance Department.

For more information on the Rentokil Initial family, please visit our website

Rentokil Initial are an equal opportunities employer and are committed to creating a diverse working environment. To find out how we process your data view our careers privacy policy.