Business Ops Directorate Team - Operational Strategy & Innovation Lead

People's Partnership; Crawley; Hybrid; GBP 60,000 - 85,000; Full time

Benefits offered by this job

Pension contributions up to 14%

Real living wage

Income protection

Healthcare for employees

Parental and adoption leave

Learning & development

Travel season ticket loans

Crawley office cafe

Volunteering days

Onsite gym

Ride-to-Work scheme

Social clubs

Job summary

People's Partnership in Crawley, UK, is seeking a Strategy & Innovation Lead to shape and govern strategic change opportunities across a designated domain. You will partner with operational leadership to ensure change activity aligns to priorities, supported by evidence and business cases, delivering measurable value.

You will build trusted relationships with senior stakeholders, define frameworks for improvement and oversee the intake process to ensure opportunities are clearly defined and

Qualifications

• Advanced proficiency in Microsoft Office applications, particularly Excel, PowerPoint, Word and Visio.
• Experience in strategy, operational improvement, innovation, transformation or change-focused roles.
• Strong analytical and strategic thinking skills, with the ability to translate complex information into actionable opportunities and recommendations.
• Experience assessing, shaping and prioritising opportunities using data, insight and business evidence.
• Proven ability to develop and review business cases, benefits assessments and investment recommendations.
• Strong stakeholder management and influencing skills, including the ability to engage and challenge senior leaders constructively.
• Experience facilitating workshops, governance forums, prioritisation activities and decision-making discussions.
• Excellent verbal, written and presentation communication skills, with the ability to tailor messages for different audiences.

Responsibilities

• Act as the senior lead for an assigned operational domain, and its related portfolio of change initiatives, providing oversight and assurance throughout the concept to initiate change lifecycle.
• Build strong relationships with senior operational stakeholders, acting as the trusted advisor on regulatory change, improvement, and innovation opportunities.
• Define frameworks, standards, methodologies and governance approaches for continuous improvement and innovation activity.
• Own the operational change intake process for the assigned business area, ensuring opportunities are clearly defined, evidence-based and aligned to strategic objectives before progressing.
• Establish, align and maintain prioritisation frameworks across regulatory, strategic, and local change initiatives, providing recommendations and challenge to senior stakeholders regarding sequencing.

Skills

Strategy development

Operational improvement

Innovation & transformation

Data-driven decision making

Stakeholder management

Facilitation

Communication

Tools

Excel

PowerPoint

Word

Visio

Job description

Strategy & Innovation Lead

About People's Partnership:

At the heart of our not-for-profit organisation is a commitment and a motivation to make the future-saving experience a simple one for our members. We champion fairness and simplicity, not profit-chasing. Imagine a financial adventure where everyone's a winner, fuelled by our exceptional service and brought to life by the fantastic individuals who work for us. We're a diverse employer with a flexible, hybrid working approach, ensuring everyone gets the opportunity to come to work and be the best version of themselves.

What you'll be doing:

The Strategy & Innovation Lead is responsible for shaping and governing strategic change opportunities across a designated operational domain. Acting as the senior strategy and innovation partner to operational leadership, the role ensures that change activity is aligned to business priorities, supported by robust evidence and business cases, and delivers measurable customer, operational and commercial value.

• Act as the senior lead for an assigned operational domain, and its related portfolio of change initiatives, providing oversight and assurance throughout the concept to initiate change lifecycle.
• Build strong relationships with senior operational stakeholders, acting as the trusted advisor on regulatory change, improvement, and innovation opportunities.
• Define frameworks, standards, methodologies and governance approaches for continuous improvement and innovation activity.
• Own the operational change intake process for the assigned business area, ensuring opportunities are clearly defined, evidence-based and aligned to strategic objectives before progressing.
• Establish, align and maintain prioritisation frameworks across regulatory, strategic, and local change initiatives, providing recommendations and challenge to senior stakeholders regarding sequencing.

What we’re looking for:

• Advanced proficiency in Microsoft Office applications, particularly Excel, PowerPoint, Word and Visio.
• Experience in strategy, operational improvement, innovation, transformation or change-focused roles.
• Strong analytical and strategic thinking skills, with the ability to translate complex information into actionable opportunities and recommendations.
• Experience assessing, shaping and prioritising opportunities using data, insight and business evidence.
• Proven ability to develop and review business cases, benefits assessments and investment recommendations.
• Strong stakeholder management and influencing skills, including the ability to engage and challenge senior leaders constructively.
• Experience facilitating workshops, governance forums, prioritisation activities and decision-making discussions.
• Excellent verbal, written and presentation communication skills, with the ability to tailor messages for different audiences.

What you can expect from us:

• Generous pension contributions with an employer contribution of up to 14%
• Real living wage
• Income protection, critical illness cover & death in service insurance
• Employee healthcare
• Parental and adoption leave
• Learning & development opportunities and study support
• Travel season ticket loans
• Grab & Go Deli Café at our Crawley offices
• Volunteering days and charity payroll giving
• Onsite gym
• Ride-to-Work scheme
• Social clubs and events

You can learn more about how we support our employees on our website.

Disability Statement

People's Partnership is an equal opportunities employer. We believe everyone has the right to be treated fairly, with dignity and respect. We are committed to treating all our people (and all who apply for a role at People's Partnership) equally and enabling them to perform at their best and demonstrate what they have to offer. This role may support hybrid working. To make use of this arrangement, employees must have an appropriate home working environment, including a private workspace and reliable, secure high speed internet that enables them to perform their duties effectively. We are a disability committed employer, please let us know if you need any reasonable adjustments made to our recruitment process (application, selection assessments where relevant, and interview) to enable you to show us the best "you".