Business Ops Analyst

NCR Atleos; Dundee; Hybrid; GBP 25,000 - 31,000; Full time

Job summary

NCR Atleos in Dundee is seeking a Business Ops Analyst to join the cash management team. You will balance vault handovers, generate cash orders, and support multiple regions including UK and abroad, ensuring accurate reporting and timely replenishments.

The role requires numeracy, strong Excel skills, and the ability to multi-task in a busy environment. You will collaborate with security and field operations to maintain service levels and meet SLAs.

Qualifications

• Numerate with attention to detail.
• Ability to multi-task in a busy environment.
• Proactive and reactive with good problem-solving skills.
• Exceptional communication skills both written and verbally.
• Good Excel and Microsoft Office Skills.
• Be enthusiastic and a team player.

Responsibilities

• Reconcile and balance vault handovers and daily cash movements; report to cash suppliers.
• Investigate and respond to email queries supporting operations.
• Create daily cash orders for all cash suppliers.
• Create and send packing schedules to each depot.
• Update in-house CMS/database with CIT and cash supplier information.
• Set up new sites with cash suppliers and CMS.

Skills

Numerate

Attention to detail

Multi-tasking

Problem-solving

Communication skills

Excel

Team player

Enthusiastic

Proactive

Tools

Microsoft Office

Job description

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

Title: Business Ops Analyst

Location: Dundee (hybrid)

Grade: 8

Salary: £28,000 p/a

Job Description:

To work within the cash management team to provide an effective Cash Management Service for Cardtronics and third-party ATMs. This will be over different regions including UK, South Africa, Spain, Germany and Australia.

Role requirements:

• To reconcile and balance vault handovers and all cash movements on a daily basis and report to cash suppliers on daily vault holdings.
• To investigate and respond to all email query's supporting the overall operation.
• Creating daily cash orders for all cash suppliers.
• Create and send packing schedules to each depot.
• Update the in-house database with CIT and Cash Supplier information.
• Set up new sites with Cash Suppliers and CMS.
• Liaise and Support the Security Department to impose the right risk profile and support projects.
• Investigate CIT's previous days missed replenishments in order to recover the service within 24 hours.
• Run daily reports to ensure all sites are filled as planned.
• Analyse the behaviour of ATM's transactions to be able to recommend improvements to ensure the continuity of service.
• Manage, reconcile and investigate 3rd Party replenishments.
• Ensure all SLA's are met to ensure a premium service for 3rd party customers.

Skills and experiences required:

• Numerate with attention to detail.
• Ability to multi-task.
• Proactive and reactive with good problem-solving skills.
• Exceptional communication skills both written and verbally.
• Good Excel and Microsoft Office Skills.
• Be enthusiastic.
• A team player.
• Have a problem-solving attitude.

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.