Business Operations Team lead

NHS; Birmingham; On-site; GBP 40,000 - 55,000; Full time

Job summary

Join a leading independent hospital group as a Business Operations Team Leader in Birmingham. You will provide professional leadership in administration, ensuring efficient processes and supporting service user needs, while managing budgets and team performance. This full-time role offers a dynamic environment with opportunities for personal development and a comprehensive benefits package.

Benefits

35 days annual leave including bank holidays

Employer and employee contributory pension

Discount and cashback platform

Free Bupa wellness screening

Private medical insurance

Life assurance

Qualifications

• Track record in process management in a multi-functional environment.
• Experience in healthcare or customer-oriented organizations is preferred.
• Ability to manage complex business issues.

Responsibilities

• Provide leadership in the operation of administration functions.
• Prepare and monitor annual budgets for administration departments.
• Facilitate ongoing personal development within teams.

Skills

Leadership

Communication

Analytical abilities

Interpersonal Skills

Education

Good standard of secondary education

Tools

MS Office Suite

Job description

Spire Parkway Hospital have an exciting opportunity for an experienced Business Operations Team Leader to join our fantastic team on a full time basis. The individual will be responsible for providing clear professional leadership of administration, ensuring efficient and robust processes exist to support the requirements of service users. Working closely with Heads of Department to help deliver short and long term business achievement within the hospital contributing to the hospitals overall success.

Spire Parkway Hospital in Solihull, West Midlands offers a comprehensive range of private hospital services. Our hospital is rated Good by the CQC for all parts of the inspection except for Patient Care, which is rated Outstanding. The report states, Staff treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions. They provided emotional support to patients, families and carers.

Our dedicated hospital team are passionate about excellent patient care and we offer a range of specialist treatments to patients across Birmingham, Warwickshire and the West Midlands. This includes diagnostic services, rehabilitation, cutting-edge surgical procedures and excellence in specialist fields like orthopaedics, womens health and cancer care.

Main duties of the job

Duties and responsibilities:

• Provide clear leadership in the operation and delivery of administration functions which includes Reception & Switchboard, Medical Secretaries, Medical Records and Ward Admin, ensuring they perform to the required commercial, corporate and professional standards.
• Preparing annual budgets for administration departments, regularly monitoring performance and taking appropriate action to meet financial targets.
• Developing strong and effective communication channels throughout administration departments by holding regular team meetings and promoting the correct Spire behaviours.
• To be ultimately responsible for the personnel management of the Administration team, including recruitment, training, sickness recording, annual leave, health and safety and performance management including compliance with DSE assessments and manual handling requirements.
• Actively promote ongoing personal development within teams to ensure we have a skilled workforce who are up to date with any changes relating to their individual roles.
• Constantly review performance of the administration services based on feedback received from customers, including consultants and developing action plans for ongoing continuous improvement.

About us

At Spire Healthcare, caring is our passion. We have been putting patients at the heart of everything we do for over 25 years. We're committed to looking after people, both patients and staff. We deliver high standards of care to our insured, self-pay and NHS patients across 39 hospitals and 33 clinics, medical centres and consulting rooms. Our successful business is led by an experienced and stable senior management team, we provide the highest quality of care through the latest medical technology, new facilities, and a focus on inspiring leadership and employee development.We have achieved our market leading position because of our Purpose, which is to 'make a positive difference to people's lives through outstanding personalised care'. Everyone at Spire is aligned to this purpose, which underpins a culture of respect, inclusion, passion and collaboration across our business, enabling us to achieve more than 98% of our hospitals being rated 'Good' or 'Outstanding' by the Regulators; these are sector leading standards.

Job responsibilities

Who we're looking for:

• Good standard of secondary education with demonstrable literacy and numeracy skills. Highly literate and numerate with strong analytical ability
• Track record of successful people and process management, ideally in a multi-functional environment
• Previous experience working in the healthcare industry or a similar customer orientated organisation
• Ability to understand key business processes and complex business issues.
• Ability to work with complex patient and finance administration systems and telephony systems.
• Demonstrated ability in people management to deliver a plan of activity through direct reports
• Ability to work effectively in an organisation where matrix management is key to success
• Ability to understand and manage effectively the impact of competing pressures and conflicting priorities
• IT literate and a competent user of the MS Office suite of products
• Excellent interpersonal, communication and presentation skills, including listening and facilitation skills.

Working Pattern:37.5 hours per week, working Monday to Friday

Start time between 07:00 - 10:00

Finish time between 15:00 - 18:00

The post holder will be leading a complex service and which may require participation in an on call rota. The job may require some evening and weekend working. The majority of the working week will be hospital based, however the job may entail some travel for area or national meetings that may require an overnight stay.

We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:

• 35 days annual leave inclusive of bank holidays
• Employer and employee contributory pension with flexible retirement options
• Spire for you reward platform - discount and cashback for over 1000 retailers
• Free Bupa wellness screening
• Private medical insurance
• Life assurance

We commit to our employees well-being through work life balance, on-going development, support and reward.

Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 39 hospitals and 8 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care.

Spire Healthcare are proud to be an equal opportunities employer.We celebrate diversity and are committed to creating an inclusive culture for all. Our people are our difference, its their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart

Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications.

Person Specification

Qualifications

• Please see above
• Please see above

Experience

• Please see above
• Please see above

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.