Business Operations Specialist

PlusNet; Ipswich; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

10% on target annual bonus

Online private GP for you and family

Market-leading pension scheme

Holiday purchase scheme

Discounted BT products

Market-leading carer’s leave

Flexible benefits selection

Job summary

BT plc in Ipswich is seeking a Business Operations Specialist to lead a team delivering essential MI reporting and governance across BT Security. You will ensure operational continuity of key processes, drive improvements, and support strategic decision-making in a hybrid role based in Ipswich.

The role requires DV security clearance and a track record in data-driven operational management. You will collaborate with wider BT Security units and partners to deliver end-to-end services and

Qualifications

• Data storytelling to present insights and trends.
• Strong financial management abilities for budgeting and reporting.
• Strategic thinking aligned with BT Security objectives.
• Understanding of governance and assurance frameworks.

Responsibilities

• Produce and present weekly/monthly MI data for strategic and commercial decisions.
• Provide accurate data for customer invoicing.
• Deliver contract and project status reporting.
• Oversee practice management reporting and timesheet compliance.
• Maintain project integrity aligning with organizational design and finance structures.

Skills

Data storytelling

Financial management

Business strategy

Governance & assurance

Decision making

Job description

Job Description

Job Title: Business Operations Specialist

Job Location: GBR Ipswich ATE

Advertised Salary: Competitive Salary + Benefits

Career Grade: D

Expiry Date: 20/11/26

Due to the sensitive nature of this role, you will be required to undergo DV (Developed Vetting) level Security Clearance (https://www.gov.uk/government/publications/united-kingdom-security-vetting-clearance-levels/national-security-vetting-clearance-levels). An allowance per annum may be payable monthly while you hold this DV and continue to work in a role that requires that level of security clearance. The terms of this allowance will be made available if you are successful in being recruited into this role.

Security isn’t always the first thing that comes to mind when you think of BT, but when it comes to keeping everyone safely connected, We Are The Protectors. We deal with thousands of cyber-attacks every day, so that millions of people can safely go about their daily lives and run their businesses. We deliver vital work at scale, with real breadth and impact. We connect for good. You'll be joining a specialist security team that is a trusted partner to governments worldwide, protecting critical national infrastructure and committed to the safety and security of our nation and global communities. Our mission focused work is innovative, inspiring and technologically challenging in a way that makes every day different and stimulating. We provide the opportunity to work on rare projects, with exciting tools and brilliant people. Everyone has access to unparalleled professional and personal development opportunities and your contribution is always valued.

About the role

You will lead a team to deliver Business Operations functions meeting BT Security strategic goals and objectives as defined annually.

You will be responsible for operation and continuity of key business processes. You will comply with assurance and governance activities meeting ISO standards and to remain legal. You will work closely with wider units within BT Security and with partners.

Lead on process improvement initiatives, to simplify and automate for a more effective Business Operations team.

Responsible for the production and presentation of weekly/ monthly MI data reporting and presentation of analysis used for strategic and commercial decision making.

Develop and motivate your team; remove complexity and resolve issues. Drive best practice, shared learning and continuous improvement to deliver exceptional end-to-end service.

This job role is based in Ipswich. Hybrid (3 days office based & 2 days remote) Mon-Fri 37.5. DV Security Clearance is required. Must have lived in UK for 10+ years to obtain clearance.

What you’ll be doing

You will responsible for the production and presentation of weekly/monthly/quarterly MI data reporting as required by presenting analysis used for strategic and commercial decision making.

Responsible for providing accurate data for customer invoicing.

Your team will provide contract and project status reporting when agreed.

Your team will be responsible for Practice Management reporting and tracking including utilization tracking and timesheet compliance.

You will be responsible for maintaining Project integrity ensuring the structure meets organisational design and finance structure.

Essential Skills / Experience

• Data Storytelling
• Financial Management
• Business Strategy
• Governance & Assurance
• Decision Making

Desirable Skills / Experience

• Story-telling with data experience
• Stakeholder Management experience
• Data Analysis
• Relationship Building
• Business Intelligence Reporting
• Decision Making
• Business Strategy

Our Package

Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life.

You can design the package to suit you and your lifestyle. Your core benefits include:

• 10% on target annual bonus
• Access to an online private GP 24/7 for you and your immediate family
• Market-leading paid carers leave with up to 2 weeks off
• Equalized maternity, paternity, and adoption leave - 18 weeks’ full pay and 8 weeks’ half pay
• Discounted EE and BT products, including mobile and broadband
• Market leading Pension scheme - 5% from you and 10% from us
• Holiday purchase scheme

You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready.

Join us at a pivotal moment for BT Business. We are executing a multi-year transformation to restore growth, modernise at scale and unlock new markets beyond connectivity. Our ambition is clear - return to sustainable revenue and EBITDA growth, strengthen our market position, and deliver meaningful shareholder value through disciplined execution and bold reinvention. We are fundamentally reshaping the business - simplifying our portfolio, digitising our customer experience and building market-leading capability across cyber, AI and managed services, all powered by the UK’s leading fixed and mobile networks. This is a shift from a legacy connectivity provider to a modern, solutions-led, AI-first business that can truly differentiate in a competitive and fast-moving market. With execution momentum building and a clear path to growth, the opportunity now is to scale what works, accelerate performance and fully realise our potential. This is about delivering against ambitious financial outcomes while transforming how we operate - creating a business that is simpler, faster, more innovative and easier to do business with. If you want to be part of the team shaping the turnaround of a multi-billion-pound business - and building a stronger, more competitive BT for the future - this is your moment.