Business Operations Manager (Partnerships)

Fluent; York and North Yorkshire; On-site; GBP 60,000 - 80,000; Full time

Benefits offered by this job

Health & Wellness

Work-Life Balance

Rewards & Retirement

Growth & Development

Camaraderie & Fun

Job summary

Fluent is scaling its strategic partnership business and seeks an operator to run point on execution across cross-functional teams. You will coordinate touchpoints with product, campaign strategy, and data teams to keep partner programs running, from dashboards to initial financial models for leadership review.

You will own recurring performance reporting and dashboards, build pacing scenarios and QBR materials, and support campaign ops, QA, and documentation to ensure a smooth handoff from

Qualifications

• Experience facilitating campaign ops or QA workflows (launch tracking, tracker migrations, etc).
• Comfort building financial models and pacing dashboards from scratch.
• You don’t need to own strategy, but you must be fluent in the numbers behind it.
• Strong project management skills and cross-functional collaboration.
• Excellent documentation instincts; write the playbook as you go.

Responsibilities

• Coordinate cross-functional touchpoints with product, campaign strategy, and data teams to execute existing partner programs.
• Ensure follow-through on operational cadences and action items from partner conversations and internal syncs.
• Own recurring performance reporting and dashboards for leadership and partner-facing teams.
• Build first-draft financial models, pacing scenarios, and future-quarter projections for leadership review.
• Facilitate campaign ops, QA, and documentation, including launch tracking and playbooks for syndication partners.
• Maintain operational playbooks to scale syndication across partners without reinventing processes.
• Support new partner accounts with advertiser coordination alongside account owners.
• Surface new partnership opportunities for leadership evaluation.

Skills

Campaign ops

QA workflows

Financial modeling

Cross-functional collaboration

Project management

Documentation

Partner programs

Job description

• Fluent’s strategic partnership business is scaling fast and needs a dedicated operator running point on execution. This role coordinates the cross-functional touchpoints that keep existing partner programs running, from performance reporting and dashboards to first-draft financial models for leadership review
• It also facilitates campaign ops, QA, and documentation, making sure nothing slips between the strategic conversations happening above this role and the work that has to happen day to day
• Coordinate cross-functional touchpoints with product, campaign strategy, and data teams to execute existing partner programs
• Ensure follow-through on operational cadences and action items coming out of partner conversations and internal syncs
• Own recurring performance reporting and dashboards: pacing and audience-level analysis that leadership and partner-facing teams use to make decisions
• Build first-draft financial models, pacing scenarios, future-quarter projections, and QBR materials, for leadership review and sign-off
• Facilitate campaign ops, QA, and documentation: launch tracking, click-tracker migrations, and the playbooks that keep syndication partners running cleanly
• Maintain the operational playbooks that let syndication scale across partners without reinventing the process each time
• Support new partner accounts as the book grows, working alongside account owners on any advertiser-side coordination touching those partners
• Surface new partnership opportunities as they come up, routing them to leadership for strategic evaluation

Benefits

• Health & Wellness: We want our people to be their best selves both on and off the clock. We try to make that easier by offering multiple health insurance plans, on-demand instructor-led fitness and meditation sessions, and mental health resources like real-time texting therapy.
• Work-Life Balance: Balance is the key to a happy workplace. We provide unlimited vacation days and flexible work schedules to reward our team for their hard work. We encourage our people to take the time they need for themselves and their loved ones so they can equally support the demands of their personal lives while maintaining high levels of performance.
• Rewards & Retirement: We acknowledge results and award our people for their persistent drive to succeed. Fluent offers competitive salaries and generous bonus/commission plans, in addition to a 401k employer match.
• Growth & Development: We encourage curiosity and provide our people with the tools and resources to learn and grow. From internal Fluent University courses and company-wide DEI workshops to corporate She Runs It memberships, we offer continuous opportunities for personal and professional development.
• Camaraderie & Fun: Our beautiful HQ in downtown NYC offers an amazing backdrop for weekly catered lunches, celebratory gatherings, and monthly all-hands meetings. With our staff decentralized across North America, we love the chance to see each other in person but also connect virtually on initiatives such as DEI and giving back.

Experience facilitating campaign ops or QA workflows (launch tracking, tracker migrations, etc)Comfort building financial models and pacing dashboards from scratch. You don’t need to own the strategy, but you need to be fluent in the numbers behind itStrong project management skills and demonstrated ability to collaborate cross-functionally, driving initiatives from planning through execution while managing competing deadlinesStrong documentation instincts. You default to writing the playbook, not just doing the task3-5 years of business operations experience, ideally in partnerships, commerce media, or performance marketing