Business Operations Manager

GroupM; London; On-site; GBP 40,000 - 65,000; Full time

Job summary

GroupM is seeking a Business Operations Manager / Project Manager for its OpenConnect team in London. This role involves overseeing project lifecycles, enhancing communication among stakeholders, and implementing effective project management practices. You will be at the forefront of driving change and continuous improvement within the team, ensuring high-quality project delivery in a fast-paced environment.

Qualifications

• Experience in project-focused work within an agency environment.
• Familiarity with the advertising and media landscape is essential.
• Experience in preparing management reports and establishing governance.

Responsibilities

• Deliver outstanding project management practices across multiple projects.
• Identify risks and develop strategies to ensure project success.
• Build strong stakeholder relationships and guide project teams.

Skills

Collaboration

Project Management

Critical Thinking

Communication

Attention to Detail

Education

Bachelor’s degree

Tools

Wrike

Excel

Job description

GroupM - OpenConnect

Role Title - Business Operations Manager / Project Manager

Department / Team: GroupM - OpenConnect

Location: London

About GroupM

GroupM is the world's leading media investment company responsible for over $45B in annual media investment through agencies including Mindshare, Wavemaker, Essence, Mediacom, and T&P. We create competitive advantages for advertisers via our global organization of media experts who deliver insights on consumers and media platforms, trading expertise, market-leading brand-safe media, technology solutions, addressable TV, content, sports, and more.

About OpenConnect

OpenConnect is a bespoke team within GroupM, created to support BT Group in the UK. The team comprises over 100 specialists in media, data, and technology, managing over £150m of media billings for BT Group's consumer and business divisions. It's a challenging yet fun team working with some of the most forward-thinking clients in the industry.

Overview

As a client transformation manager on the OpenConnect (EE) team, you are vital to ensuring our team operates at its best. You will partner with the account team to ensure projects are organized, progressing, and we are delivering on our commitments to EE.

Your Impact

Utilizing your critical thinking and multi-tasking skills, you will serve as a key link between different discipline teams within OpenConnect. Specifically, you will:

• Project Management: Deliver outstanding project management practices, working with the client director to identify, scope, and deliver projects.
• Oversee all elements of the project lifecycle, applying a mix of waterfall and agile techniques as appropriate.
• Translate business requirements into technical and non-technical requirements, defining quality criteria and ensuring these are met.
• Identify risks and develop mitigation strategies to keep projects on track.
• Help design and establish new processes, workflows, and operating models with stakeholders.
• Strive for continuous improvement and contribute to project maturity across the organization.
• Build trusted relationships within the team and with stakeholders, providing coaching on best practices.

Stakeholder Management and Adoption

• Guide stakeholders and project teams, adapting to changing circumstances and resolving challenges.
• Build a strong network within OpenConnect to support business objectives.
• Communicate effectively, resolve conflicts, and develop change management plans to ensure successful adoption of new processes.
• Manage time effectively, prioritizing tasks to ensure timely delivery.

Candidate Requirements

• Experience with project-focused work within an agency environment.
• Ability to collaborate internally and externally, communicate ideas clearly, and manage multiple stakeholders.
• Experience in multiple markets is desirable.

Essential Criteria

• Familiarity with the advertising and media landscape.
• Knowledge of project management approaches.
• Experience in preparing management reports, establishing governance, and chairing meetings.
• Collaborative, energetic, and able to work in a fast-paced environment.
• Self-sufficient, quick learner, creative, and critical thinker.
• Ability to juggle multiple projects with high attention to detail.

Qualifications

• Bachelor’s degree.
• Relevant digital media experience preferred.
• Advanced Excel skills ideal.
• Experience with Wrike or similar workflow tools preferred.
• Client management experience is a plus.

What You Can Expect from GroupM

Our mission is to shape a new era of media where advertising works better for people. We employ top talent to solve marketing challenges. We value genuine, results-focused, daring, and insightful individuals. We invest in your career, care for your well-being, and foster a fun, engaging workplace where you can be yourself and do great work.

We are an equal opportunity employer, valuing diversity and inclusivity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, or marital status. We embrace and celebrate diversity and are committed to building a team that reflects various backgrounds, perspectives, and skills.

(Please note this is a UK-based role and requires the right to work in the UK.)