Business Operations Analyst – Shared Operations

Teya; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

Join Teya as a Business Operations Analyst in London, where you'll support critical projects and enhance operational efficiency. This role offers the opportunity to make a real impact in a high-energy culture dedicated to supporting local businesses. You'll define KPIs, structure processes, and collaborate across teams to drive success. Enjoy flexible working hours and comprehensive benefits in a friendly office environment.

Benefits

Flexible working hours

Health and mental support

Extended maternity and paternity leave

Cycle-to-Work Scheme

Health and Life Insurance

Pension Scheme

25 days of Annual Leave (+ Bank Holidays)

Office snacks

Friendly office environment

Qualifications

• Support strategic and operational projects across Shared Operations.
• Conduct analyses to identify opportunities for improvement.
• Build dashboards and reports for team performance.

Responsibilities

• Define and track KPIs for inside sales and customer relations.
• Structure operational processes to drive consistency.
• Collaborate with Sales, Customer Support, and Finance.

Skills

Analytical

Proactive

Collaboration

Job description

Business Operations Analyst – Shared Operations

Business Operations Analyst – Shared Operations

Hello! We're Teya.

Teya is a payment and software service provider, headquartered in London serving small, local businesses across Europe. Founded in 2019, we build easy to use, integrated tools that enable our members to accept payments and boost business performance.

Company Description

Hello! We're Teya.

Teya is a payment and software service provider, headquartered in London serving small, local businesses across Europe. Founded in 2019, we build easy to use, integrated tools that enable our members to accept payments and boost business performance.

At Teya we believe small, local businesses are the lifeblood of our communities.

We’re here because we don’t believe there’s a level playing field that gives small businesses with a fighting chance against the giants of the high street.

We’re here because we see banks and legacy service providers making things harder for them. We don’t think the best technology or the best service should be reserved for those with the biggest headquarters.

We’re here to fight for a future where small, local businesses can thrive, and to commit the same dedication they offer all of us.

Become a part of our story.

We’re looking for exceptional talent to join our mission. We offer a chance to create impact in a high-energy and connected culture, while benefiting from continuous learning opportunities, a supportive community which is proud to serve our mission, and comprehensive benefits.

Job Description

About the Role:

We are looking for a proactive and analytical Business Operations Analyst to join our Shared Operations team. In this role, you will work in the Shared Operations team to support critical projects and day-to-day activities across our inside sales, customer relationship, and supply chain functions.

You’ll help define and track KPIs, structure operational processes, and build insightful reporting, becoming a key contributor to the scaling and efficiency of our business.

Qualifications

• Support strategic and operational projects across Shared Operations, from design to implementation.
• Define, monitor, and report on KPIs for inside sales, customer relations, and supply chain operations.
• Conduct ad-hoc and structured analyses to identify opportunities for improvement and support decision-making.
• Structure and document operational processes and metrics to drive consistency and scalability.
• Build dashboards and reports to provide visibility into team performance and operational efficiency.
• Collaborate cross-functionally with teams such as Sales, Customer Support, Supply Chain, and Finance.
• Contribute to continuous improvement initiatives to enhance service quality and operational performance.
  
  

Additional Information

The Perks

• We trust you, so we offer flexible working hours, as long it suits both you and your team;
• Physical and mental health support through our partnership with GymPass giving free access to over 1,500 gyms in the UK, 1-1 therapy, meditation sessions, digital fitness and nutrition apps;
• Our company offers extended and improved maternity and paternity leave choices, giving employees more flexibility and support;
• Cycle-to-Work Scheme;
• Health and Life Insurance;
• Pension Scheme;
• 25 days of Annual Leave (+ Bank Holidays);
• Office snacks every day;
• Friendly, comfortable and informal office environment in Central London.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Business Development and Sales

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