Business Operations Analyst - Shared Operations

Teya Services Ltd.; London; On-site; GBP 35,000 - 50,000; Full time

Job summary

Teya Services Ltd. is looking for a proactive Business Operations Analyst to enhance operational efficiency in their Shared Operations team. The role involves supporting key projects, tracking KPIs, and collaborating with various functions to drive business growth. Join a mission-driven team committed to empowering small businesses across Europe.

Benefits

Flexible working hours

Health and mental well-being support

Extended maternity and paternity leave

Cycle-to-Work Scheme

Health and Life Insurance

Pension Scheme

25 days of Annual Leave (+ Bank Holidays)

Daily office snacks

Informal office environment in Central London

Qualifications

• Experience in analytics and operations.
• Proactive mindset and strong problem-solving skills.
• Ability to collaborate across different teams.

Responsibilities

• Support strategic and operational projects across Shared Operations.
• Define, monitor, and report on KPIs for various operations.
• Conduct analyses to identify operational improvement opportunities.

Skills

Analytical thinking

Project management

KPI definition

Data analysis

Collaboration

Job description

Hello! We're Teya.
Teya is a payment and software service provider, headquartered in London serving small, local businesses across Europe. Founded in 2019, we build easy to use, integrated tools that enable our members to accept payments and boost business performance.
At Teya we believe small, local businesses are the lifeblood of our communities.
We’re here because we don’t believe there’s a level playing field that gives small businesses with a fighting chance against the giants of the high street.
We’re here because we see banks and legacy service providers making things harder for them. We don’t think the best technology or the best service should be reserved for those with the biggest headquarters.
We’re here to fight for a future where small, local businesses can thrive, and to commit the same dedication they offer all of us.
Become a part of our story.
We’re looking for exceptional talent to join our mission. We offer a chance to create impact in a high-energy and connected culture, while benefiting from continuous learning opportunities, a supportive community which is proud to serve our mission, and comprehensive benefits.

Your Mission

We are looking for a proactive and analytical Business Operations Analyst to join our Shared Operations team. In this role, you will work in the Shared Operations team to support critical projects and day-to-day activities across our inside sales, customer relationship, and supply chain functions.
You’ll help define and track KPIs, structure operational processes, and build insightful reporting, becoming a key contributor to the scaling and efficiency of our business.

Your Story

• Support strategic and operational projects across Shared Operations, from design to implementation.

• Define, monitor, and report on KPIs for inside sales, customer relations, and supply chain operations.

• Conduct ad-hoc and structured analyses to identify opportunities for improvement and support decision-making.

• Structure and document operational processes and metrics to drive consistency and scalability.

• Build dashboards and reports to provide visibility into team performance and operational efficiency.

• Collaborate cross-functionally with teams such as Sales, Customer Support, Supply Chain, and Finance.

• Contribute to continuous improvement initiatives to enhance service quality and operational performance.

The Perks

• We trust you, so we offer flexible working hours, as long it suits both you and your team

• Physical and mental health support through our partnership withGymPassgiving free access to over 1,500 gyms in the UK, 1-1 therapy, meditation sessions, digital fitness and nutrition apps

• Our company offers extended and improved maternity and paternity leave choices, giving employees more flexibility and support

• Cycle-to-Work Scheme

• Health and Life Insurance

• Pension Scheme

• 25 days of Annual Leave (+ Bank Holidays)

• Office snacks every day

• Friendly, comfortable and informal office environment in Central London

Teya is proud to be an equal opportunity employer.

We are committed to creating an inclusive environment where everyone regardless of race, ethnicity, gender identity or expression, sexual orientation, age, disability, religion, or background can thrive and do their best work. We believe that a diverse team leads to better ideas, stronger outcomes, and a more supportive workplace for all.

If you require any reasonable adjustments at any stage of the recruitment process whether for interviews, assessments, or other parts of the application—we encourage you to let us know. We are committed to ensuring that every candidate has a fair and accessible experience with us.