Business Office Administrator

TN United Kingdom; Cardiff; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading private hospital in Cardiff is seeking a skilled Business Office Administrator to join their team. This full-time role involves managing billing processes, ensuring accuracy, and providing excellent customer service. The ideal candidate will have strong organizational skills and experience in a similar administrative position. The role offers a competitive salary and a comprehensive benefits package, including generous annual leave and private medical insurance.

Benefits

35 days annual leave

Contributory pension

Discount and cashback platform

Free Bupa wellness screening

Private medical insurance

Life assurance

Free onsite parking

Qualifications

• Experience in a similar position.
• Ability to manage workload effectively.

Responsibilities

• Ensure billing is actioned promptly and accurately.
• Co-ordinate payment requests and resolve queries.
• Maintain confidentiality and data protection compliance.

Skills

Organizational Skills

Communication

Customer Service

Numeracy Skills

Education

Excellent Standard of Education

Tools

Microsoft Office

Excel

Outlook

Job description

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Business Office - Administrator | Full Time | Spire Healthcare Cardiff | Private Hospital | Free Parking

Spire Cardiff is currently looking for an experienced and professional Administrator to join our Business Office Team.

This is an excellent opportunity for someone with a strong administrative background who thrives in a busy healthcare environment.

As a Business Administrator you will ensure the provision and maintenance of an efficient hospital charging service within the hospital and undertake basic financial processes in accordance with procedures as required. You will need to be confident in handling complex queries, prioritising tasks effectively, and maintaining a high level of accuracy.

Duties & Responsibilities

• To ensure all billing is actioned promptly and accurately in line with Spire procedure identifying billing problems, placing billing alerts, suspending and clearing as required
• To co-ordinate the request of payment for standard invoices (through SAP), consultant fees (through CPS) and patient refunds
• To accurately input expenses, resolve staff queries and liaise with the payroll department
• To call off daily and monthly reports and action them accordingly to specified work instructions
• To follow up on billing queries liaising with Central Finance
• To establish and maintain excellent working relationships with internal and external stakeholders
• Always practice and maintain a high standard of confidentiality and exercise absolute discretion in the use of all patient/consultant/staff information
• Provide and receive patient information, ensuring that all patient information is provided, received and recorded in accordance with the Data Protection Act and Spire policies

Who we are looking for:

• Excellent standard of education with demonstrable literacy and numeracy skills
• Someone who is highly organised and able to manage workload
• Experience of working in a similar in a position
• An excellent communicator and capable of delivering excellent customer service
• Excellent computer skills and competent with Microsoft Office, Outlook and Excel packages
• Efficiently and accurately process financial and administrative transactions
• Ability to build and maintain effective working relationships, both internally and externally
• Confident telephone manner with the ability to communicate with a wide range of customers at all level.

Working Hours:-Full Time 37.5 hours per week | Monday - Friday 08:30 - 18:00

Contract type: Permanent

Benefits

We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:

• 35 days annual leave inclusive of bank holidays
• Employer and employee contributory pension with flexible retirement options
• Spire for you' reward platform - discount and cashback for over 1000 retailers
• Free Bupa wellness screening
• Private medical insurance
• Life assurance
• Free onsite parking

For further information about this role or for an informal conversation about the range of career options available with Spire please contact Alison Roberts on

Closing Date: If we have received sufficient applications, we reserve the right to close this vacancy without further notice, so please submit your application as soon as possible.