Business Manager - Operations

ZipRecruiter; City Of London; On-site; GBP 55,000 - 60,000; Full time

Job summary

A leading global bank in the City of London is seeking a Business Manager - Operations for a 12-month FTC. The role involves supporting business management to ensure compliance and operational efficiency. Candidates should have 2–5 years of experience in business management and related fields, along with a Bachelor's degree in a relevant discipline. The salary range is £55-60k.

Qualifications

• 2–5 years of business management or product operations experience.
• Experience with financial instruments.
• Change management within an Operations Team is advantageous.

Responsibilities

• Ensure all systems and processes operate smoothly.
• Maximize the efficiency of business procedures.
• Build new processes to meet business objectives.

Skills

Business management

Stakeholder engagement

Project management

Problem solving

Education

Bachelor's degree in Finance, Business, Economics, or Maths

Job description

Overview

Business Manager - Operations | City of London | 12 month FTC | Immediate start

Our client is a leading global bank with an office in The City of London. The Business Manager - Operations role supports the Head of Business Management to develop a sound and compliant business platform, aligned with quality standards and operational efficiency.

Responsibilities

• Ensure all systems and processes operate smoothly and align with quality standards
• Maximize the efficiency of all business procedures
• Build new processes and map existing and/or new processes that meet business objectives and ensure compliance
• Facilitate the delivery of new product, process, platform and business development; assess post-change implementation
• Track the progress of adhoc projects and workflow design
• Assist with investigation and remediation, through analysis, testing and specification design, of identified data quality events across and within systems supporting C&I UK businesses
• Assist with the implementation of the C&I UK records management policy and the subsequent monitoring thereof
• Assist with the SLA process and the monitoring thereof
• Be committed to championing best practice and positively supporting operational efficiency, business enablement and cultural changes
• Build product knowledge through on-the-job learning, working with Front Office and Support teams to ensure fit-for-purposes processes are in place
• Demonstrate a high energy level and strong work ethic; be organised and disciplined with a highly developed ability to get things done

Stakeholder Relationship Management

• Build and maintain professional working relationships with all stakeholders; initiate dialogue, listen, advise, influence and negotiate to achieve win-win outcomes
• Initiate meetings to manage the expectations and requirements of key stakeholders
• Courageous and self-starting; upward and outward communication; preserve relationships despite conflicting views and seek mutual gains when addressing conflicts
• Anticipate consequences and adapt problem solving based on continual feedback
• Act swiftly to resolve problems, queries and complaints
• Adapt communication styles to meet the needs of different audiences

Qualifications

• Undergraduate qualification (Bachelor's degree or equivalent) in a relevant discipline (Finance, Business, Economics, Maths, etc.)
• 2–5 years of business management or product operations experience
• Project oversight and coordination
• Change, Transformation and project management within an Operations Team is a strong advantage
• Experience with settlement solutions and securities exchanges
• Experience with financial instruments

Offer

Job Type: Banking and Financial Services; Location: City of London; Salary: £55-60k