Business Manager

Vertu Motors; Morpeth; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading automotive group in Morpeth is seeking a proactive Business Manager to enhance the sales process and ensure customer satisfaction. The role requires previous sales management experience, strong knowledge of financial products, and excellent communication skills. The successful candidate will manage deals, support sales activities, and maintain high customer interaction standards. An industry-leading remuneration package is on offer, including a basic salary of £35,000 and OTE of £50,000 plus additional benefits.

Benefits

Industry-leading remuneration package

Company car

25 days holiday plus bank holidays

Access to online rewards platform

Preferential Service Rates

Colleague Purchase Scheme

Share Incentive Scheme

Pension

Enhanced Maternity & Paternity

Ongoing training opportunities

Qualifications

• Previous experience in a business or sales management role, ideally within the automotive industry.
• Strong understanding of financial and insurance product regulations.
• Excellent communication skills, both written and verbal.
• Ability to manage customer interactions professionally and efficiently.
• A customer‑centric mindset with a passion for delivering exceptional service.
• Demonstrated ability to work well under pressure.
• Possess a full and valid UK Driving Licence.

Responsibilities

• Build and present deals to customers following qualification from the sales team.
• Support the delivery of the Group’s controlled ActiveSales process.
• Manage daily actions and direct customer interaction.
• Ensure the highest level of customer satisfaction.

Skills

Sales management experience

Understanding of financial regulations

Excellent communication skills

Customer interaction management

Relationship building

Job description

Overview

As our Business Manager you will be pivotal in providing support to the sales team. You will be responsible for building and presenting deals to the customer following qualification from the sales team. It is important that you understand all aspects of financial and insurance product regulations, to ensure accurate information is given. You will support the department in the delivery of the Group's controlled ActiveSales process and drive the department’s performance to achieve the agreed targets. This will involve supporting management of daily actions and direct customer interaction, with first and second facing customer activity at its heart. You will serve and support sales colleagues to sell a combination of new and/or used vehicles, with a range of add‑on products, finance, paint protection, warranty and insurances whilst ensuring the highest level of customer satisfaction at all times.

Key Responsibilities

You will be responsible for:

• Building and presenting deals to the customer following qualification from the sales team.
• Supporting the delivery of the Group’s controlled ActiveSales process.
• Managing daily actions and direct customer interaction.
• Ensuring the highest level of customer satisfaction.

Qualifications

• Previous experience in a business or sales management role, ideally within the automotive industry.
• Strong understanding of financial and insurance product regulations.
• Excellent communication skills, both written and verbal.
• Ability to manage customer interactions professionally and efficiently.
• A customer‑centric mindset with a passion for delivering exceptional service.
• Demonstrated ability to work well under pressure, excel at relationship building and possess excellent communication.
• Possess a full and valid UK Driving Licence.

Benefits

• Industry‑leading remuneration package, including a Basic Salary of £35,000 with an OTE of £50,000 plus company benefits.
• A company car.
• 25 days holiday (rising with length of service) plus bank holidays.
• Access to our online rewards platform giving cash back and discounts for multiple retailers.
• Preferential Service Rates.
• Colleague Purchase Scheme.
• Share Incentive Scheme.
• Pension.
• Enhanced Maternity & Paternity.
• Ongoing training opportunities and career progression support.

If your application is successful, we will need to complete employment checks prior to you starting with us. Your role will include us verifying your recent employment, credit history and a criminal record check.