Business Manager

Vertu Motors plc; Milton Keynes; Presencial; GBP 40.000 - 55.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

25 days holiday

Cashback rewards

Preferential service rates

Colleague purchase

Share incentive

Pension

Enhanced maternity/paternity

Descripción de la vacante

Vertu Mercedes Benz of Beaconsfield is seeking a Business Manager to support the sales team, build and present customer deals after qualification, and ensure accurate information on financial and insurance products. The role drives Active Sales processes and customer-centric service while maintaining integrity and compliance.

The successful candidate will manage daily actions, support sales colleagues, and engage in both first and second-facing customer activity, promoting a full range of

Formación

• Proven track record of delivering strong sales results in the motor trade.
• Strong understanding of financial and insurance product regulations.
• Excellent written and verbal communication skills.
• Customer-focused approach with commitment to service excellence.

Responsabilidades

• Support the sales team by building and presenting deals to customers after qualification by the sales team.
• Understand and communicate all aspects of financial and insurance products.
• Drive performance of the department to achieve targets and support daily actions and customer interactions.
• Sell a mix of new and used vehicles with add-ons, finance, protections and insurances while maintaining customer satisfaction.

Conocimientos

Sales experience

F&I knowledge

CSI experience

Communication skills

Customer-centric mindset

Descripción del empleo

Due to an internal promotion, we have an exciting opportunity for a Business Manager to join the team here at Vertu Mercedes Benz of Beaconsfield.

We are offering a Basic Salary of £40,000 with an OTE of £55,000 plus company benefits and company car.

As our Business Manager you will be pivotal in providing support to the sales team. You will be responsible for building and presenting deals to the customer following qualification from the sales team. It is important that you understand all aspects of financial and insurance product regulations, to ensure accurate information is given.

You will be supporting the department in the delivery of the Group's controlled Active Sales process and to drive the performance of the department to achieve the agreed targets. This will involve supporting management of daily actions and direct customer interaction, with first and second facing customer activity at its heart. You will serve and support sales colleagues to sell a combination of new and/or used vehicles, with a range of add-on products, finance, paint protection, warranty and insurances whilst ensuring the highest level of customer satisfaction at all times., As a values-driven business, it is essential that our management team consistently demonstrate behaviours that deliver positive outcomes for our customers. You will be expected to act in good faith at all times, setting the standard within your dealership and operating in a customer-centric environment where integrity is key.

You will play a key role in driving a culture of responsible business practices, ensuring we deliver the right products and services to meet our customers' needs, protect them from harm, and encourage long-term loyalty. Building trust and acting with integrity at all times is fundamental to this role.

To protect our customers and our reputation, successful candidates will be required to undertake a DBS check, along with regular fit and proper person assessments. We will also request references from previous employers as part of our pre-employment checks.

We are proud to be the Motor Retailer who invests more in our colleague's personal development than any other, so if you are successful, you can look forward to on-going training opportunities that provide you with the right career path, career progression and a range of benefits you would expect from an employer of choice which includes:

• 25 days holiday rising with length of service - plus bank holidays
• Access to our online rewards platform giving you cash back and discounts for multiple retailers
• Preferential Service Rates
• Colleague Purchase Scheme
• Share Incentive Scheme
• Pension
• Enhanced Maternity & Paternity

The successful candidate will have a proven track record of delivering strong results in sales, F&I and CSI within the motor trade. Whether you're an ambitious Sales Executive ready to take the next step in your career or an experienced Business Manager seeking a fresh challenge, we'd love to hear from you.

A full and valid UK driving licence is essential for this role.

You also need to have:

• Strong understanding of financial and insurance product regulations.
• Excellent communication skills, both written and verbal.
• Ability to manage customer interactions professionally and efficiently.
• A customer-centric mindset with a passion for delivering exceptional service.