Business Manager

Vertu Motors plc; Long Lee; On-site; GBP 35,000 - 50,000; Full time

Benefits offered by this job

25 days holiday

Online rewards platform

Preferential Service Rates

Colleague Purchase Scheme

Share Incentive Scheme

Pension

Enhanced Maternity & Paternity

Job summary

Volkswagen Skipton is seeking a confident Business Manager to support the sales team and drive performance at our dealership. The role involves presenting customer deals, understanding financial and insurance regulations, and guiding customers through options for new and used vehicles with add-ons and finance products.

You will work to deliver outstanding service, manage daily actions, and interact with customers at all touchpoints, ensuring compliance and high satisfaction.

Qualifications

• Previous experience in a business or sales management role, ideally within the automotive industry.
• Strong understanding of financial and insurance product regulations.
• Excellent communication skills, both written and verbal.
• Ability to manage customer interactions professionally and efficiently.
• A customer-centric mindset with a passion for delivering exceptional service.

Responsibilities

• Provide support to the sales team and present deals to customers following qualification from the sales team.
• Drive the department to achieve targets and manage daily actions and customer activity.
• Sell a mix of new and/or used vehicles with add‑on products, finance, warranty and protection plans.
• Ensure the highest level of customer satisfaction at all times.
• Demonstrate relationship-building, negotiation skills and initiative.

Skills

Sales leadership

Customer relationships

Negotiation

Financial products knowledge

Driving licence

Job description

£35,000 basic salary OTE £50,000 We have an exciting opportunity for a Business Manager to join the team here at Volkswagen Skipton!

Volkswagen Skipton

Business Manager

£35,000 basic salary OTE £50,000

We have an exciting opportunity for a Business Manager to join the team here at Volkswagen Skipton!

We invest in our colleagues' future and are able to offer an industry leading remuneration package, a company car and a range of fantastic benefits. We are offering a Basic Salary of £35,000 with an OTE of £50,0000 plus company benefits.

As our Business Manager you will be pivotal in providing support to the sales team. You will be responsible for building and presenting deals to the customer following qualification from the sales team. It is important that you understand all aspects of financial and insurance product regulations, to ensure accurate information is given.

You will be supporting the department in the delivery of the Group's controlled ActiveSales process and to drive the performance of the department to achieve the agreed targets. This will involve supporting management of daily actions and direct customer interaction, with first and second facing customer activity at its heart. You will serve and support sales colleagues to sell a combination of new and/or used vehicles, with a range of add‑on products, finance, paint protection, warranty and insurances whilst ensuring the highest level of customer satisfaction at all times.

It is essential that the successful candidate can demonstrate the ability to work well under pressure, excel at relationship building, negotiating skills, posses excellent communication, and have the proven ability to use your own initiative. You will also be required to have a full and valid UK Driving Licence.

You Also Need To Have

• Previous experience in a business or sales management role, ideally within the automotive industry.
• Strong understanding of financial and insurance product regulations.
• Excellent communication skills, both written and verbal.
• Ability to manage customer interactions professionally and efficiently.
• A customer-centric mindset with a passion for delivering exceptional service.

Compliance & Values

As a values‑driven business, it is essential that our management team consistently demonstrate behaviours that deliver positive outcomes for our customers. You will be expected to act in good faith at all times, setting the standard within your dealership and operating in a customer‑centric environment where integrity is key.

You will play a key role in driving a culture of responsible business practices, ensuring we deliver the right products and services to meet our customers’ needs, protect them from harm, and encourage long‑term loyalty. Building trust and acting with integrity at all times is fundamental to this role.

To protect our customers and our reputation, successful candidates will be required to undertake a DBS check, along with regular fit and proper person assessments. We will also request references from previous employers as part of our pre‑employment checks.

Benefits

We are proud to be the Motor Retailer who invests more in our colleague’s personal development than any other, so if you are successful, you can look forward to on‑going training opportunities that provide you with the right career path, career progression and a range of benefits you would expect from an employer of choice which includes:

• 25 days holiday rising with length of service - plus bank holidays
• Access to our online rewards platform giving you cash back and discounts for multiple retailers
• Preferential Service Rates
• Colleague Purchase Scheme
• Share Incentive Scheme
• Pension
• Enhanced Maternity & Paternity

If your application is successful, we will need to complete employment checks prior to you starting with us. Your role will include us verifying your recent employment, credit history and a criminal record check.