Business Management Support Officer

UK Ministry of Defence; Corsham; Hybrid; GBP 29,000 - 35,000; Full time

Job summary

Join a leading organization in Defence Digital as a Business Management Support Officer, where you'll play a crucial role in administrative support and stakeholder engagement. This position offers a chance to impact the operations of the Armed Forces through effective coordination and compliance with departmental policies.

Benefits

Flexible working options

Generous annual leave

Pension scheme

Special Paid Leave for volunteering

Qualifications

• Proven experience in engaging effectively with stakeholders.
• Excellent written and verbal communication skills.

Responsibilities

• Engaging with stakeholders to resolve issues.
• Collecting and analyzing data to produce reports.

Skills

Communication

Stakeholder Engagement

Data Analysis

Job description

Corsham, South West England, SN13 9NR

Job Summary

Defence Digital ensures our Armed Forces remain among the most technologically advanced in the world. We do this by putting innovative and effective technology into the hands of over 200,000 users, from the boardroom to the front line.

We lead on cutting-edge data science, automation, and cyber security at scale. Our mission goes beyond the battlefield by leading humanitarian efforts and driving digital innovation that impacts lives across the globe.

Defence Digital forms part of Strategic Command which manages the MOD’s joint capabilities for the Army, RAF, and Royal Navy.

Watchour video to see what we do at Defence Digital!

Passionate about using your skills to make a critical difference? Your next career move could be here!

This position is advertised at 37 hours per week.

Job Description

We are recruiting for a Business Management Support Officer who will play a key role in supporting the effective operation of the business unit by delivering a broad range of administrative and coordination responsibilities. The position will involve:

• Engaging with internal and external stakeholders to resolve issues and provide advice.
• Ensuring all outputs and activities are compliant with departmental policies, procedures, and governance frameworks.
• Supporting workforce planning activities and assisting with onboarding, offboarding, and induction processes.
• Providing logistical and administrative support for visits and trawls.
• Maintaining accurate and up-to-date organisational charts for the Operations function, reflecting structural changes as required.
• Communicating policy updates, team activities, outputs, and broader business unit developments clearly and effectively to relevant stakeholders.
• Collecting, processing, and analysing data to produce reports and briefings in agreed formats.
• Ad hoc tasks to support the Director and wider team.
  
  

Responsibilities

We are recruiting for a Business Management Support Officer who will play a key role in supporting the effective operation of the business unit by delivering a broad range of administrative and coordination responsibilities. The position will involve:

• Engaging with internal and external stakeholders to resolve issues and provide advice.
• Ensuring all outputs and activities are compliant with departmental policies, procedures, and governance frameworks.
• Supporting workforce planning activities and assisting with onboarding, offboarding, and induction processes.
• Providing logistical and administrative support for visits and trawls.
• Maintaining accurate and up-to-date organisational charts for the Operations function, reflecting structural changes as required.
• Communicating policy updates, team activities, outputs, and broader business unit developments clearly and effectively to relevant stakeholders.
• Collecting, processing, and analysing data to produce reports and briefings in agreed formats.
• Ad hoc tasks to support the Director and wider team.
  
  

Person specification

This Role Would Suit An Individual Who

• Has the ability to engage effectively and confidently with internal and external stakeholders.
• Can quickly develop an understanding of departmental policies, rules, and guidance, ensuring all activities and outputs are compliant and aligned with organisational expectations.
• Has experience in supporting workforce planning activities, acting as the key liaison between HR and operational leadership to ensure workforce needs are met effectively.
• Experience in supporting essential business functions.
• Competent in data collection, processing, and analysis with the ability to produce concise reports, briefings, and submissions for senior stakeholders.
  
  

When Submitting Your CV, Highlight Your Relevant Career Experience. In Addition, Refer To The “Things You Need To Know” Section And Provide a Personal Statement (max. 1250 Words) Demonstrating The Following Essential Criteria

• Proven experience in engaging effectively with both internal and external stakeholders.
• Excellent written and verbal communication skills, with the ability to convey complex information clearly and confidently to a range of audiences.
• Demonstrated ability to proactively plan, prioritise, and manage workloads, ensuring deadlines are consistently met in high-pressure environments.
• Experience in supporting workforce planning activities (desirable, not essential).
  
  

Behaviours

We'll assess you against these behaviours during the selection process:

• Communicating and Influencing
• Delivering at Pace
• Managing a Quality Service
  
  

Alongside your salary of £29,580, Ministry of Defence contributes £8,569 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

• Flexible working options- we understand the importance of adapting work to your life.
• Inclusion and diversity- our culture celebrates uniqueness and encourages collaboration of diverse thought.
• A pension scheme which secures your future.
• Generous annual leave- starting with 25 days and growing to 30 after just 5 years.
• Minimum of 15 Days Special Leave in a rolling 12-month period to volunteer for military or emergency service reserve commitments.
• Special Paid Leave for volunteering up to 6 days a year.
• Enhanced maternity, paternity and adoption leave.
• Most sites have good travel links with free car parking; many also have other facilities such as a Sports & Social Club and Gyms
• You can read more here- Civil Service Employee Benefits , Civil Service Careers (civil-service-careers.gov.uk)
  
  

Hybrid Working

Where business needs allow, some roles may be suitable for a combination of office and home-based working. This is a non-contractual arrangement where all employees will be expected to spend a minimum of 60% of their working time in office, subject to capacity. Requirements to attend other locations for official business, or work in another MOD office will also count towards this level of attendance. Applicants can request further information regarding how this may work in their team from the vacancy holder (see advert for contact details). This position is advertised at 37 hours per week. The successful candidate is required to carry out all their duties from a UK location and cannot do so from an overseas location at any time.

The post does not offer relocation expenses.

External recruits who join the MOD who are new to the Civil Service will be subject to a six-month probation period.

Please Note: Expenses incurred for travel to interviews will not be reimbursed.

Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts.

Any move to MOD from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk/.

The Ministry of Defence is committed to providing a safe and healthy working environment for its staff which includes educating them on the benefits of not smoking, protecting them from the harmful effects of second-hand smoke and supporting those who want to give up smoking. Under the Smoke-Free Working Environment policy, Smoking and the use of all tobacco products (including combustible and chewing tobacco products) will not be permitted anywhere in the Defence working environment however some exemptions are in place, please refer to local guidance. The policy is Whole Force and includes all Defence personnel, contractors, visitors and other non-MOD personnel. All applicants seeking, considering, or accepting employment with the Ministry of Defence should be aware of this policy and that it is already in place at a number of Defence Establishments.

MOD Recruitment Satisfaction Survey – We may contact you regarding your experience to help us improve our customer satisfaction. The survey is voluntary and anonymous. You may however be given the opportunity to provide additional information to help us improve our service which includes the collection of some personal data as defined by the United Kingdom General Data Protection Regulation (UK GDPR). The MOD Privacy Policy Notice sets out how we will use your personal data and your rights.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

To apply please complete the CV template provided on the CS Jobs dashboard, ensuring your CV highlights your relevance to the essential criteria that’s listed within the Person Specification of the advert.

All applicants will also need to provide a personal statement(max. 1250 words) and it is vital that this includes evidence of the essential criteria.

At Interview, You Will Be Assessed Against The Following

• Communicating and Influencing
• Delivering At Pace
• Managing A Quality Service
  
  

Please Find Below, a Link To Our Video Which Gives You Helpful Tips And Guidance On The CS Jobs Application Process

Watch: How to apply on CS Jobs: Guide and Tips

Professional Framework Statement

This role is aligned to Government Digital and Data Profession Capability Framework - Government Digital and Data Profession Capability Framework

Defence Digital operates an organisation model in which every individual belongs to a Government Profession. The successful applicant will be posted into one of the defined Government Professions on Standard Terms of Reference for the grade. Defence Digital reserves the right to move individuals between roles, within their allocated profession, to meet the needs of the business and in support of agile resourcing.Within Defence Digital each profession is led by a Professional Head of Community who will lead professional development and support the Continuous Professional Development path for their group.

Learning & Development

In Defence Digital we have a strong learning and development ethos, supporting you to fulfil your potential by providing –

• Learning and development tailored to your role
• Professional and Personal Development of skills
• Access to thousands of training courses through Civil Service Learning, some free or paid by MOD
• Ability to obtain industry recognised qualifications supported by MOD
  
  

Strategic Command is going through a significant transformation programme which aims to improve the way the Command conducts its business and delivers for Defence and the nation. As a consequence of this, all posts within Strategic Command Headquarters and in time the wider organisation, are/will be subject to review and potential changes as we continuously improve across the period of the transformation programme. These changes may be minor or could be more substantive and will generate new opportunities. Throughout, the Command’s transformation programme is committed to following the MOD’s framework on managing and supporting people through the change process and places an emphasis on early and open consultation and engagement with the Command’s personnel and Trade Unions.

Artificial Intelligence

We encourage the use of technology to streamline the job application process. Artificial Intelligence (AI) tools can be helpful in generating ideas, improving writing style, and increasing efficiency. However, it is essential that any content submitted as part of a job application is truthful, accurate, and a genuine reflection of the applicant’s qualifications and experiences. Any use of AI should be supplementary to your own knowledge and abilities. Ultimately, the application should demonstrate your unique skills and suitability for the role.

Security

Successful candidates must undergo a criminal record check.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window).

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

The Civil Service embraces diversity and promotes equality of opportunity. There is a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

If you need to advise us that you need additional help or reasonable adjustments for the recruitment process, please contact: [e-mail] .

As a result of the changes to the UK immigration rules which came in to effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points based system, where a role has been deemed to be business critical. This role does not meet that category and we will not sponsor a visa. It is therefore NOT open to applications from those who will require sponsorship under the points based system.

Should you apply for this role and be found to require sponsorship, your application will be rejected and any provisional offer of employment withdrawn.

Feedback will only be provided if you attend an interview or assessment.

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

Security

Successful candidates must undergo a criminal record check.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window).

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Successful candidates must undergo a criminal record check.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window).

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This Job Is Broadly Open To The Following Groups

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
  
  

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job Contact

• Name : Defence Digital Talent Acquisition Team
• Email : [e-mail]
  
  

Recruitment team

• Email : [e-mail]
  
  

Further information

Please ensure you read the attached candidate information document prior to completing your application. If you are dissatisfied with the service you have received from DBS, or believe that DBS has failed to follow the recruitment process in line with the Civil Service Commission principles of selection for appointment on merit on the basis of Fair and Open competition, you can raise a formal complaint by writing to DBS at the following address: Defence Business Services, Scanning Hub, Room 6124, Tomlinson House, Norcross Lane, Blackpool, FY5 3WP. If after raising your complaint with DBS you remain dissatisfied you can complain directly to the Civil Service Commission at the following address: Civil Service commission, Room G/8, 1 Horse Guards Road, London, SW1A 2HQ Or by email: [e-mail].