Business Intelligence Specialist

OCM Ireland; Lowestoft; On-site; GBP 30,000 - 40,000; Full time

Job summary

A community healthcare organization in Lowestoft is seeking a BI Analyst to develop interactive dashboards and automate KPI reporting. The role involves collaboration with various teams and requires a strong background in performance analysis. Candidates should have the ability to translate BI requirements into actionable reports and support organizational strategy. This position promotes the use of business intelligence across the organization.

Qualifications

• Experience in developing and maintaining interactive dashboards.
• Strong understanding of performance management and decision-making processes.
• Ability to automate data extraction and reporting.

Responsibilities

• Scope, design, and maintain interactive dashboards.
• Automate KPI extraction and reporting.
• Liaise with service leads and manage project documentation.

Job description

Overview

The post-holder will be responsible for the collation, analysis and presentation of information to support the organisation’s contractual requirements and operational needs. They will handle patient identifiable information and must treat all such data in accordance with the organisation’s Information Governance policy. The role will involve developing analysis to support operational performance management and inform decision making for medium and long-term planning and strategy development.

The post-holder will work with services and contracts leads to deliver contractual reporting requirements. They will collaborate with business intelligence colleagues, the business change team, system configuration team, service managers, Executive members, clinicians and commissioning groups. They must keep travel expenses within an agreed individual cap and, with the help of the Business Intelligence Team Leader, write business cases for any training required for development or travel that would exceed this cap.

Responsibilities

• Scope, design, develop and maintain interactive dashboards in conjunction with service leads and dashboard users.
• Automate KPI extraction and make KPIs visible to services wherever possible.
• Design, complete and document new reports.
• Complete contractual reporting tasks (running reports, coordinating commentary and responses) to strict commissioning deadlines.
• Produce thorough documentation for all work completed, whether formal documentation or well-commented code.
• Keep issue management and work planning systems up to date, create issues on request and flag urgency during sprint planning; fully engage with agile management methodologies.
• Manage time to deliver a variety of tasks within agreed timescales.
• Promote the use of business intelligence across the organisation through presentations, demos, and advocacy.
• Utilise the data warehouse for standard queries and resolve data discrepancies between warehouse data and front-end systems.
• Compile reports to a high standard, following documentation and providing clear guidance on data reported.
• Create new reports/dashboards in response to contract changes or operational/strategic priorities.
• Identify new opportunities across the organisation for enhancing BI.
• Liaise with the system configuration team to locate data in the data warehouse and translate it into data warehouse requirements; advise on and test reporting capabilities of new configurations.
• Provide specialist BI advice to staff, managers and directors; guide colleagues in identifying BI requirements and translating them into deliverable products.
• Respond to challenges in data collection and reporting; work with service leads and contracts to improve understanding of measures and data quality.
• Advise on KPI development and reporting on contract performance; respond to contractual changes and adjust reporting accordingly.
• Represent BI on project teams and deputise for the BI Team Leader when required (e.g., core meetings, inductions, BI presentations).
• Work with external experts and contractors as requested by the BI Team Leader.
• Obtain authorization for external submission of reports from the named Senior Manager(s) and ensure reports are ready for senior management review within agreed timescales.
• Support elements of the BI strategy and the organisational strategy; provide general information and training as required.
• Engage with the BI Team Leader to contribute to BI Strategy and related documents; monitor and support the data warehouse, investigate discrepancies and amend ETL processes as needed.
• Investigate national mandatory submissions, including designing, documenting and embedding submission processes and liaising with relevant services.
• Represent ECCH in communications with national bodies to organise mandatory submissions; coordinate IT and configuration teams to provide technical requirements for submissions.
• Deputise for the BI Team Leader when required and work with external organisations as needed.

Role context and required knowledge

The role does not involve the development and configuration of SystmOne, but the post-holder is expected to have or develop background knowledge of SystmOne or other ECCH clinical systems to assist the configuration team and articulate BI requirements clearly. All roles within East Coast Community Healthcare CIC (ECCH) require staff to demonstrate our Values and Signature Behaviours in care and service delivery.

Values

Our Values, summarised as CARE, stand for: Compassion, Action, Respect and Everyone. Our Signature Behaviours emphasise taking the right actions to build a strong culture: Compassion – We Listen, We Learn, We Lead; Action – My Accountability, My Responsibility; Respect – Respect Our Resources: People, Time and Money; Everyone – Work Together, Achieve Together.

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