Business Intelligence Analyst

Harrow Council; London Borough of Harrow; Hybrid; GBP 35,000 - 52,000; Full time

Job summary

The London Borough of Harrow is seeking a talented Business Intelligence Analyst to join its Resources & Innovation Directorate within the Digital, Data and Customer Experience Division. This hybrid role focuses on turning data into insights to drive service improvement and better outcomes for residents.

You will work with large datasets, develop clear reports, and support performance management for Adult Social Care and wider council services.

Qualifications

• Advanced ICT skills including Excel, Power BI, SQL, SPSS or similar tools.
• Experience with large databases in data management/handling roles.
• Strong written and verbal communication to present complex information clearly.
• Degree level or equivalent relevant work experience.
• Proven experience in research involving data handling, analysis and interpretation.
• Understanding of the diverse nature of Harrow’s communities and implications for strategy and performance development.
• Experience working with Local Authority or similar data to support evidence-based decision‑making.
• Strong knowledge of statistics through qualification or significant practical experience.
• Understanding of how data is stored in large computer systems and the use of reporting tools to extract and analyse data.
• Familiarity with balanced scorecards or other recognised approaches to managing performance.
• Knowledge of how contextual information can inform decisions for the Council and residents.

Skills

Advanced ICT skills

Large database experience

Strong communication

Data handling

Statistics knowledge

Evidence-based decision making

Local Authority data experience

Reporting tools knowledge

Education

Degree level or equivalent

Tools

Excel

Power BI

SQL

SPSS

Job description

Overview

The London Borough of Harrow is seeking a talented Business Intelligence Analyst to join its Resources & Innovation Directorate within the Digital, Data and Customer Experience Division. This pivotal role places evidence at the heart of decision-making, supporting Directors and managers with high-quality performance and management information to drive service improvement and better outcomes for residents. Working as part of a dynamic Business Intelligence Team, you will provide expertise in data collection, collation, analysis and interpretation, ensuring insights are presented in clear, accessible formats for a range of audiences. You will contribute to strategic planning, performance management and research projects, spotting emerging trends and supporting data quality across the organisation.

With a career-grade structure offering progression opportunities, this hybrid role combines independent working with collaboration, enabling you to influence service design and delivery. If you are passionate about using data to shape decisions, thrive on problem-solving and innovation, and want to make a real impact in a forward-thinking council committed to its values of Be Courageous, Do It Together and Make It Happen, this is an excellent opportunity to grow your career and help transform services for Harrow’s residents.

This is a role supporting the Adult Social Care department specifically and so any prior experience of working with and/or knowledge of data in this area would be helpful.

About You

The Successful Candidate Will Have:

• Excellent advanced ICT skills, including proficiency in Excel, Power BI, SQL, SPSS or similar tools.
• Hands-on experience working with large databases in a data management or handling role.
• High-level communication skills, both written and verbal, with the ability to present complex information clearly.
• Educated to degree level or equivalent relevant work experience.
• Proven experience in research involving data handling, analysis, and interpretation.
• A clear understanding of the diverse nature of Harrow’s communities and the implications for strategy and performance development.
• Experience working with Local Authority or similar data to support evidence-based decision-making.
• Strong knowledge of statistics, gained through a relevant qualification or significant practical experience.
• Understanding of how data is stored in large computer systems and the use of reporting tools to extract and analyse data.
• Familiarity with balanced scorecards or other recognised approaches to managing performance.
• Knowledge of how contextual information can be used by the Council and residents to inform decisions.
• Awareness of local government services and organisational structures.

Related Documents

For more information, please refer to the Role Profile/ Selection Criteria