Business Enabling Services Support Officer - AC

NHS Scotland; Glenrothes; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

NHS Scotland is seeking a Business Enabling Services Support Officer to facilitate mandatory business processes and manage complaints. The role involves project management support and requires excellent communication skills. Flexible hybrid working is offered.

Benefits

Flexible working

Family-friendly policies

Support for disabled candidates

Qualifications

• Proactive approach to prioritizing workloads.
• Ability to develop effective working relationships.

Responsibilities

• Facilitate and coordinate business processes.
• Process and monitor complaints and enquiries.
• Provide project management support.

Skills

Communication

Interpersonal Skills

Attention to Detail

Job description

NHS Internal Applicants Only - You must be a current employee of NHS Fife to be eligible to apply for this post.

What we are looking for?

Your role as Business Enabling Services Support Officer will be to facilitate and coordinate a comprehensive approach to mandatory business processes including complaints, information requests, and vacancy management. The focus will be on processing and monitoring complaints and enquiries received both directly and indirectly into the Director of Health and Social Care. Additionally, this role provides project management support and aims to harmonize various aspects related to the effective functioning of the Business Enabling Portfolio.

You will have excellent communication and interpersonal skills and the ability to develop effective working relationships with colleagues. A proactive approach, prioritizing workloads to meet conflicting demands, and attention to detail are essential.

Additional Details

• Hours of work: 30 hrs
• Location: Flexible hybrid working pattern from home and Fife House, Glenrothes, Fife.
• For discussions about this position, contact Avril Sweeney at [e-mail].

NHS Fife is legally obliged to ensure all its employees are legally entitled to work in the United Kingdom. If you are not a UK or Irish National, you must confirm your right to work in your application.

NHS Scotland is committed to promoting equality and diversity, eliminating unlawful discrimination, and ensuring a workforce that is representative and respectful. We welcome applications from all sections of society.

We offer flexible working, family-friendly policies, and support for disabled candidates, those with long-term conditions, or who are neurodivergent by making reasonable adjustments to our recruitment practices.