Business Development Manager - Plant Hire

M O’Brien Group; St Albans; On-site; GBP 35,000 - 52,000; Full time

Job summary

M O'Brien Plant Hire is seeking a motivated, customer-focused Business Development Manager to expand the company's client base in the south of the UK and strengthen existing customer relationships.

You will drive business development activities, secure sustainable growth, manage key accounts and prepare quotations, while liaising with internal teams to ensure timely equipment updates and service delivery. A strong focus on customer service and communication is essential.

Qualifications

• 3+ years in construction plant rental or sales.
• Proficient with Excel, PowerPoint and Outlook.
• Customer-service focused with a can-do attitude.
• Experience using CRM to drive sales opportunities.
• Strong communication across departments and with clients.
• Good diary management and deadline adherence.
• Comfortable presenting to audiences.
• Attention to detail and accuracy in work.

Responsibilities

• Identify and onboard new customers to grow the client base in the south of the UK.
• Secure sustainable business growth and manage existing accounts.
• Maintain strong customer relations and support SHEQ initiatives.
• Generate quotations and customer pricing agreements.
• Handle customer queries and manage preliminary aged debt.
• Coordinate with internal teams for equipment ETA updates.
• Assist breakdowns or service visits and report progress.
• Lead tender presentations to new customers and contribute to large tenders.

Skills

Plant hire sales

CRM systems

Customer service

Communication

Organised

Presentations

Account management

Quotations

Microsoft Office

Tools

Microsoft Office Suite

Job description

M O'Brien Plant Hire are seeking a motivated and customer focussed individual to join our team as business development manager to develop the company’s client base in the south of the UK whilst strengthening existing customer relationships.

Responsibilities include:

• Business development activities to highlight and on-board new customers.

• Securing sustainable business growth.

• Manage and grow existing customer accounts.

• Maintain good customer relations, supporting their innovation and SHEQ initiatives.

• Producing quotations and customer pricing agreements.

• Dealing with customer queries and any preliminary aged debt management.

• Liaise with internal departments to provide accurate updates for equipment ETA's.

• Assisting with communication of breakdown or service visits.

• Monitoring and reporting on progress of customers projects.

• Liaising with the depot to have good knowledge of product availability and features.

• Leading presentations to new customers during tender processes.

• Assisting with large tenders for national or major frameworks.

• Communicating and showcasing new initiatives/ products and innovations to customers.

• Producing of a weekly sales report to keep management informed of upcoming opportunities/ projects nearing completion/ requirement for different equipment/ lost hires/ aged debts/ customer feedback and any points requiring escalation.

• Ultimately ensuring that high levels of service are delivered across the business to ensure excellent customer satisfaction.

Skills and experience

• Experience within the construction plant rental or sales market. (3 years minimum)

• Computer literate and competent in Microsoft office programs including Excel, powerpoint and outlook.

• A passion for customer service.

• Experience of utilising CRM systems to maximise sales opportunities.

• Great communication skills and the ability to speak to clients and colleagues within all departments.

• Strong organisational skills with the ability to manage your diary to good effect.

• The ability to work to deadlines.

• Being comfortable with presenting to an Audience.

• The ability to work to a high level of detail.

M O'Brien is an equal opportunities employer.