Business Development Executive - SME

JLA Limited; Manchester; Hybrid; GBP 25,000 - 38,000; Full time

Benefits offered by this job

Free onsite gym

Cycle-to-work scheme

Refer a Friend bonus up to £1,000

Eye care vouchers

Free office parking

Bank holidays + 25 days annual leave

Enhanced family leave policies

Job summary

JLA Limited is seeking a Business Development Executive to join their expanding sales team at head office. You will act as a Trusted Partner to customers, make outbound calls, and drive opportunities across multiple markets, while collaborating with field colleagues to exceed KPIs.

You will deliver service excellence, maintain strong product knowledge, and work within a fast-paced, targets-driven environment.

Qualifications

• Confident and effective communicator.
• Knowledge of all Microsoft Office applications.
• Possess a strong understanding of our products, our competition in the industry and positioning.

Responsibilities

• Making outbound sales calls using leads generated through our digital marketing team
• Making outbound strategy dials for business development across multiple markets, verticals and sectors
• Developing sales opportunities in partnership with your field sales colleagues
• Meeting/exceeding dynamic KPI’s set within the contact centre
• Demonstrate an understanding of what service delivery excellence is for your role
• Ensuring you set a culture of excellent customer service ensuring the basics are right every time and lead a team where service is central to good performance
• Work collaboratively with teams in Operations to ensure that sales and service SLAs are delivered
• Awareness of your operational and regulation risks which may impact on your role
• Responsibility for reporting to your line manager any risk which may impact the business
• Ensuring you deliver your role within the Compliance framework set.

Skills

Outbound lead generation

Telesales

Customer-centric approach

Excellent communication

Analytical thinking

Job description

JLA has been providing critical assets and services to a range of businesses and sectors including Care Homes, Hospitals, Schools, and Hotels for over 50 years. These assets and services are crucial in supporting customers with their Laundry, Catering, Heating, Fire Safety, Infection Control, and Air Conditioning.

The company offers a unique, all-inclusive package called Total Care, this rental model allows customers to make a single monthly payment, to receive brand new equipment, and have maintenance costs taken care of.

When you join the JLA family, you'll also gain access to an extensive benefits package.

We care about our people and take your well-being seriously, which is why we offer a range of supportive tools for health and wellbeing, financial guidance, and legal advice. Our Employee Assistance Programme, 24/7 Wellness and Lifestyle App plus a dedicated team of Mental Health First Aiders are there to support you through life's challenges.We also offer up to 8 counseling sessions, which can be in-person or remote, providing you with the support and flexibility to suit your own personal needs.

You can reach any fitness goals with our free onsite gym at head office along with a range of other gym membership discounts available.

To offer financial support, we not only provide life assurance coverage, company sick pay, and a company pension scheme, we offer a range of added benefits such as free office parking, eye care vouchers, a cycle-to-work scheme, and exclusive discounts through our staff benefits hub.

We really pride ourselves in offering a healthy work-life balance and believe it is important to have time away to recharge which is why we provide 25 days of annual leave plus bank holidays, flexible working options, and enhanced family leave policies.

We are a company that appreciates you and invests in your success and even have a Colleague Recognition Scheme to celebrate your achievements. We're dedicated to your growth, offering support in career development and training. We value your referrals, and through our Refer a Friend scheme, you can earn up to £1,000 in bonus rewards!

Role overview

Our Business Development Executives are absolutely vital to our success. As a rapidly growing business both in size and turnover, we're looking for new people to join our sales team and help us grow even further, acting as a Trusted Partner to JLA's customers. You'll be joining a highly successful sales team where you will be valued and rewarded for the contribution you make.

Key tasks

• Making outbound sales calls using leads generated through our digital marketing team
• Making outbound strategy dials for business development across multiple markets, verticals and sectors
• Developing sales opportunities in partnership with your field sales colleagues
• Meeting/exceeding dynamic KPI’s set within the contact centre

Service Delivery

• Demonstrate an understanding of what service delivery excellence is for your role
• Ensuring you set a culture of excellent customer service ensuring the basics are right every time and lead a team where service is central to good performance
• Work collaboratively with teams in Operations to ensure that sales and service SLAs are delivered

Managing Risk

• Awareness of your operational and regulation risks which may impact on your role
• Responsibility for reporting to your line manager any risk which may impact the business

Managing Health & Safety

Ensuring you deliver your role within the Compliance framework set.

Criteria

Essential

(attributes required for candidate to be considered)

Desirable

(attributes can be trained or developed)

Knowledge and Skills

(what you know and what you can do)

• Confident and effective communicator
• Knowledge of all Microsoft office applications
• Possess a strong understanding of our products, our competition in the industry and positioning

Experience

(what you have done)

• Experience of outbound lead generation/telesales
• Experience of working in a customer-centric position either face to face or over the phone
• Have worked in a commercially driven environment

(the way you think and act)

• The ability to work successfully in a fast-paced, target-driven environment
• Highly motivated
• A curious mind, interested in our customers, our markets and our business
• Eager to learn and build a career in a dynamic sales organisation