Business Development Executive

JLA Group; Salford; Hybrid; GBP 25,000 - 36,000; Full time

Benefits offered by this job

Health & wellbeing support

Gym on-site

Pension scheme

Life assurance

Staff discounts

25 days annual leave + bank holidays

Flexible working

Refer a Friend bonus up to £1,000

Job summary

JLA Group is hiring a Business Development Executive in a hybrid role with offices in Manchester or Ripponden and home working. You will join a high-performing sales team, making outbound calls from marketing-generated leads and collaborating with field colleagues to grow opportunities.

The role focuses on achieving KPIs, delivering excellent service, and building trusted partner relationships with customers across sectors.

Qualifications

• Experience in outbound lead generation or telesales.
• Customer-centric role experience, face-to-face or over the phone.

Responsibilities

• Make outbound sales calls from leads generated by marketing.
• Drive outbound strategy dials across markets and sectors.
• Develop sales opportunities with field sales colleagues.
• Meet or exceed KPI targets in the contact centre.
• Ensure service delivery standards and SLAs with Operations.
• Identify and report operational risks and regulatory concerns.

Skills

Outbound selling

Effective communication

MS Office knowledge

Job description

This is a hybrid role, with the flexibility to work from either our Manchester or Ripponden office alongside home working.

Role overview

Our Business Development Executives are absolutely vital to our success. As a rapidly growing business both in size and turnover, we're looking for new people to join our sales team and help us grow even further, acting as a Trusted Partner to JLA’s customers. You'll be joining a highly successful sales team where you will be valued and rewarded for the contribution you make.

Key tasks

• Making outbound sales calls using leads generated through our digital marketing team
• Making outbound strategy dials for business development across multiple markets, verticals and sectors
• Developing sales opportunities in partnership with your field sales colleagues
• Meeting/exceeding dynamic KPI’s set within the contact centre

Service Delivery

• Demonstrate an understanding of what service delivery excellence is for your role
• Ensuring you set a culture of excellent customer service ensuring the basics are right every time and lead a team where service is central to good performance
• Work collaboratively with teams in Operations to ensure that sales and service SLAs are delivered

Managing Risk

• Awareness of your operational and regulation risks which may impact on your role
• Responsibility for reporting to your line manager any risk which may impact the business

Managing Health & Safety

• Ensuring you deliver your role within the Compliance framework set.

Criteria

Knowledge and Skills (what you know and what you can do)

• Confident and effective communicator
• Knowledge of all Microsoft office applications
• Possess a strong understanding of our products, our competition in the industry and positioning

Experience (what you have done)

• Experience of outbound lead generation/telesales
• Experience of working in a customer-centric position either face to face or over the phone
• Have worked in a commercially driven environment

Personal qualities (the way you think and act)

• The ability to work successfully in a fast-paced, target-driven environment
• Highly motivated
• A curious mind, interested in our customers, our markets and our business
• Eager to learn and build a career in a dynamic sales organisation
• Driven by the desire to succeed
• Able to show initiative

About our business

JLA has been providing critical assets and services to a range of businesses and sectors including Care Homes, Hospitals, Schools, and Hotels for over 50 years. These assets and services are crucial in supporting customers with their Laundry, Catering, Heating, Fire Safety, Infection Control, and Air Conditioning.

The company offers a unique, all-inclusive package called Total Care, this rental model allows customers to make a single monthly payment, to receive brand new equipment, and have maintenance costs taken care of.

When you join the JLA family, you'll also gain access to an extensive benefits package.

We care about our people and take your well-being seriously, which is why we offer a range of supportive tools for health and wellbeing, financial guidance, and legal advice. Our Employee Assistance Programme, 24/7 Wellness and Lifestyle App plus a dedicated team of Mental Health First Aiders are there to support you through life's challenges. We also offer up to 8 counseling sessions, which can be in-person or remote, providing you with the support and flexibility to suit your own personal needs.

You can reach any fitness goals with our free onsite gym at head office along with a range of other gym membership discounts available.

To offer financial support, we not only provide life assurance coverage, company sick pay, and a company pension scheme, we offer a range of added benefits such as free office parking, eye care vouchers, a cycle-to-work scheme, and exclusive discounts through our staff benefits hub.

We really pride ourselves in offering a healthy work-life balance and believe it is important to have time away to recharge which is why we provide 25 days of annual leave plus bank holidays, flexible working options, and enhanced family leave policies.

We are a company that appreciates you and invests in your success and even have a Colleague Recognition Scheme to celebrate your achievements. We're dedicated to your growth, offering support in career development and training. We value your referrals, and through our Refer a Friend scheme, you can earn up to £1,000 in bonus rewards!