Business Development Executive

Metro Rod Newport & Hereford; Macclesfield; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

25 days annual leave - plus bank holi­

Job summary

Metro Rod LTD is seeking a proactive Business Development Executive to join the sales team at the Metro Rod Support Centre. You will combine lead generation with new business development while managing a portfolio of small to medium-sized clients.

You will identify potential customers, initiate conversations, and develop opportunities via telephone, email, and digital outreach, building lasting client relationships with support from the National Accounts Team and Franchise Network.

Qualifications

• Previous experience in an office-based role is essential.
• Basic experience in sales, lead generation, business development, account management or an outbound call centre environment is also required.
• A confident telephone manner and willingness to proactively approach new customers.
• Strong communication and relationship-building skills, with the ability to engage people at different levels.

Responsibilities

• Researching prospective customers and identifying new business opportunities across our key sectors.
• Proactively contacting potential clients by telephone, email and digital channels to introduce our services and generate interest.
• Qualifying leads by understanding customer needs, identifying decision-makers and establishing clear next steps.
• Building and maintaining a pipeline of opportunities, following up consistently to progress enquiries and win business.
• Managing and developing a portfolio of existing clients through regular, proactive contact.
• Identifying opportunities to introduce additional services, grow customer accounts and re-engage lapsed clients.
• Working with the National Accounts Team and Franchise Network to prepare proposals, coordinate opportunities and support customer onboarding.
• Keeping customer records, sales activity and opportunities accurate and up to date on our CRM and internal systems.
• Working towards agreed sales activity and revenue targets, supporting the wider team and Franchise Network in achieving their sales goals.

Skills

Office-based experience

Sales

Lead generation

Business development

Account management

Outbound call centre experience

Telephone manner

Communication

Relationship building

Initiative

Team player

Career development

Tools

CRM

MS Office

Job description

37.5 hours per week

Up to £27,500 DOE + quarterly based bonus & benefits

Full time permanent

Metro Rod LTD

Metro Rod work with the likes of Equans, Amey, Aldi, Mitie, Greggs, McDonalds, Wetherspoons and many more in the FM, Social Housing, Property Management, Retail, Industrial and Leisure sectors. Despite having been around for over 40 years, we are a fast-growing and dynamic business and part of an ever-expanding group Franchise Brands.

Founded in 1983, Metro Rod and its sister company Metro Plumb are leading providers of drain clearance and maintenance services delivered on a largely reactive basis. The services are provided by over 60 franchisees with geographical coverage across the UK. We’ve been clearing and unblocking drains for more than thirty years and we’re proud of our reputation for quality service and customer satisfaction. Major companies and leading high street names trust us to deal with all their regular drain maintenance and we’ll bring the same high standards of service to tackle your drain blockage.

Within the Waste & Water Services Division of Franchise Brands, is also Willow Pumps and Filta. Two expanding businesses that focus on sewage pumps and commercial kitchen solutions. Together, the brands provide a complete one-stop shop for keeping water and waste flowing.

Role Overview

We’re looking for a motivated, proactive and enthusiastic Business Development Executive to join our sales team at the Metro Rod Support Centre.

Reporting to the Head of Sales, this desk-based role combines lead generation and new business development with managing and growing a portfolio of small to medium-sized clients.

A key part of your role will be identifying potential customers, starting conversations and developing opportunities through proactive telephone, email and digital outreach. You’ll research businesses, find the right contacts, understand their requirements and introduce the services available across our network.

Alongside generating new business, you’ll build strong relationships with existing clients, maintain regular contact and identify opportunities to provide additional services. Working closely with our National Accounts Team and Franchise Network, you’ll help turn initial enquiries into lasting customer relationships.

This is a great opportunity for someone who enjoys speaking to people, spotting opportunities and taking ownership of their sales activity, with scope to build a long-term career in business development.

What will you be doing?

• Researching prospective customers and identifying new business opportunities across our key sectors.
• Proactively contacting potential clients by telephone, email and digital channels to introduce our services and generate interest.
• Qualifying leads by understanding customer needs, identifying decision-makers and establishing clear next steps.
• Building and maintaining a pipeline of opportunities, following up consistently to progress enquiries and win business.
• Managing and developing a portfolio of existing clients through regular, proactive contact.
• Identifying opportunities to introduce additional services, grow customer accounts and re-engage lapsed clients.
• Working with the National Accounts Team and Franchise Network to prepare proposals, coordinate opportunities and support customer onboarding.
• Keeping customer records, sales activity and opportunities accurate and up to date on our CRM and internal systems.
• Working towards agreed sales activity and revenue targets, supporting the wider team and Franchise Network in achieving their sales goals.

What do we look for?

• Previous experience in an office-based role is essential.
• Basic experience in sales, lead generation, business development, account management or an outbound call centre environment is also required.
• A confident telephone manner and willingness to proactively approach new customers.
• Strong communication and relationship-building skills, with the ability to engage people at different levels.
• A curious approach, asking the right questions to understand customer needs and identify opportunities.
• Good organisation and follow-up skills, with the ability to manage existing accounts alongside new business activity.
• A target-driven mindset, resilience and the motivation to keep opportunities moving.
• Good MS Office skills and confidence using CRM or internal systems.
• The ability to take ownership, use initiative and adapt in a busy environment.
• A team player who works well with colleagues and franchise partners.
• An interest in developing a career in sales and business development.

What do you get?

• 25 days annual leave - plus bank holidays
• Royal London, Company Pension
• Group Life Assurance
• Cycle to Work Scheme
• Company Events
• Laptop
• Free Eye Tests / Subsidy for Glasses
• Free Standard Parking
• Employee Assistance Programme
• Occupational Health Support
• Employee Discounts Platform

We are an equal opportunities employer. We welcome applications from all suitably qualified individuals regardless of age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.