Business Development Account Manager

Shot Blast Media; Leeds; On-site; GBP 55,000 - 70,000; Full time

Benefits offered by this job

Bonus scheme

Company pension

Flexible working

Job summary

Shot Blast Media is a specialist video and content agency focused on manufacturing and engineering sectors. We are seeking a senior, relationship-led role to own and grow client accounts, lead discovery conversations, and transform inbound opportunities into long-term partnerships.

You will partner with the founder, brand/marketing systems lead, and production heads to shape campaigns, deliver value, and drive growth through trusted advising, segmentation, reviews, and referrals.

Qualifications

• Proven experience managing and growing client accounts with a trust-led approach.
• Curiosity about manufacturing, engineering or industrial sectors.
• Ability to build strategy and systems for scalable growth.
• Comfortable working in a small, high-impact team.

Responsibilities

• Lead discovery calls with new and returning prospects and guide them to the right solution.
• Own ongoing relationships with clients and conduct regular check-ins and reviews.
• Shape campaign and content strategy aligned to client goals.
• Collaborate with production and marketing to deepen relationships on live projects.
• Build processes for segmentation, health scoring, referrals and reactivation of lapsed clients.
• Plan and run monthly client webinars and quarterly/annual reviews.

Skills

Relationship management

Business development mindset

Client-focused

Industrial market knowledge

Tools

Monday.com

CRM systems

Job description

About Shot Blast Media

We're a specialist video and content agency working exclusively with manufacturing, engineering, construction, energy and infrastructure businesses. We help our clients turn technical, often overlooked work into content that builds trust, wins tenders and shortens sales cycles, built around our own Smart Content System®.

The Role

This is a senior, relationship-led role at the centre of how we grow client accounts. You'll lead discovery conversations with new and returning prospects, own the ongoing relationship with our client base, shape campaign strategy, and build the systems that turn good client work into long-term, growing partnerships through segmentation, health scoring, quarterly reviews, referrals and reactivation.

This isn't a standard account management role or business development role. Almost everything you'll work on comes from inbound opportunities, warm introductions, existing clients and referrals. Growth built on trust and genuine value, not hard selling. You'll be the person who turns interest into signed clients and signed clients into accounts that grow year on year.

You'll work closely with Lotty (founder/director), Lyza (brand, web and marketing systems), David (Head of Production), and Byron (Video Production Manager)

What You'll Be Doing

• Working closely with marketing to take warm, marketing-generated leads and convert them, leading discovery calls, understanding what prospects need and guiding them to the right solution
• Feeding insight back to marketing on what's converting and what attracts the right clients, so the two functions build on each other rather than working in isolation
• Working closely with Byron, our Production Manager, on existing retainer client work, staying close enough to live projects to spot opportunities and deepen the relationship while work is in flight.
• Owning the ongoing relationship with our client base, regular check-ins, planning calls and reviews that keep clients feeling looked after, not just serviced.
• Building the systems and processes that keep us talking to clients at the right moments, where we can add value and grow the relationship, not just check in
• Shaping campaign and content strategy with clients, connecting their business goals to the right recommendation
• Running quarterly and annual reviews with active clients, spotting where accounts are ready to grow
• Building and running client segmentation, health scoring, referrals and our reactivation programme for lapsed clients
• Planning, hosting and running our monthly exclusive client webinar content, logistics, follow-up and improvement

You'll need

• Proven experience managing and growing client accounts through proactive, trust-led relationship management, this is the core of the role.
• Genuine curiosity about manufacturing, engineering or industrial businesses
• Comfortable working in a small team where this role carries real weight. You're not one of many, you're a key part of how the agency grows and it will require someone with ambition to shape the direction, building the strategy and systems for growth.

Nice to have

• Comfortable on camera, video presenting, Loom recordings and video-first communication is how we work, for proposals, client updates and wider content marketing
• A working understanding of content marketing, video production or digital strategy
• Experience in a creative, marketing or content agency
• Familiar with CRM and project tools like Monday.com or similar
• Comfortable using Loom for proposal walk-throughs and client communications

What We Offer

Culture

A small, close team that genuinely likes each other — regular socials, away days, a collaborative atmosphere, not corporate.

The work

Interesting and tangible clients doing real engineering and manufacturing — not another SaaS logo.

Growth

You're shaping the client side of this business, not filling a slot in an existing machine.

Bonus scheme, company pension, flexible working.