Marketing Account Manager

Kensa Creative LTD; Telford; On-site; GBP 30,000 - 50,000; Full time

Benefits offered by this job

31 days holiday

Flexible work environment

Health cash plan

Job summary

Kensa Creative LTD is seeking a Marketing Account Manager in Telford to bridge creative teams and client accounts. You'll manage projects from outset to delivery, ensuring timelines, budgets, and client communication are top-notch.

The ideal candidate has over 2 years of marketing experience, preferably in an agency setting. You'll enjoy a competitive salary, 31 days of holiday, and a flexible working environment, all in a vibrant studio atmosphere.

Qualifications

• Proven experience coordinating or managing projects from brief to delivery.
• Confident, clear communication and strong relationship-building skills.
• Hands-on experience with project management tools and organised file systems.

Responsibilities

• Build timelines that actually work in real life.
• Translate client-speak into clear, actionable briefs.
• Keep clients in the loop without them ever needing to chase.

Skills

Project management

Client communication

Relationship building

Attention to detail

Education

2+ years experience in marketing

Tools

Project management tools

Dropbox

Figma

Job description

We’re looking for a Marketing Account Manager who’s as comfortable in a spreadsheet as they are in a brainstorm. You’ll sit right in the middle of our creative engine – keeping projects on track, clients smiling and ideas flowing. Think: less box‑ticking, more orchestrating great work.

You’ll be the strategic bridge between our creative teams and one of our key client accounts – turning ambitious briefs into beautifully organised, brilliantly delivered campaigns. One day you’re mapping out a multi‑channel campaign; the next you’re sanity‑checking budgets, steering feedback and keeping everyone nicely pointed in the same direction.

Account management with a creative streak

You’ll own your own portfolio of projects, build long‑term client relationships and help shape content that actually lands with real people – not just in slide decks. Based in our Marketing team, you’ll plug into everything from design and video to web and strategic marketing.

The role

Project Management

Preflight & Strategic Setup

• Build timelines that actually work in real life – structuring projects so the right people are in the right place at the right time.
• Set projects up properly: review client assets, sense‑check the brief, and make sure everything is on‑brand and ready to fly, using Dropbox and project management tools to keep everyone aligned.

Briefing Translation & Team Activation

• Translate client‑speak into clear, actionable briefs the team can get excited about.
• Make sure everyone knows what they’re doing, why it matters and when it’s due – then keep the momentum going.
• Write clear, accurate copy for things like scripts, webpages, brochures and social posts.

Progress Management & Client Communication

• Keep clients in the loop without them ever needing to chase.
• Watch the timelines, spot issues before they explode and plan ahead so projects keep moving smoothly.

Revision Management & Budget Protection

• Gather and organise feedback so it’s clear, actionable and doesn’t derail the work.
• Handle scope changes like a pro – protecting budgets, timelines and sanity while being totally transparent about impacts.

Quality Assurance & Standards

• Sense‑check creative against the brief, brand and objectives before it ever hits the client’s inbox.
• Make sure what we deliver not only meets expectations, but quietly shows off a bit too.

Client management

Strategic Project Briefing

• Ask the right questions up front, so you actually know what success looks like.
• Spot risks early – technical, timing or otherwise – and pull in the right people to solve them.
• Document everything so the project doesn’t live in your head alone.
• Get under the skin of the client’s world – their goals, pressure points and opportunities.
• Learn the language of their industry and understand where they sit in the market.
• Use that insight to shape better recommendations and smarter work.
• Build accurate quotes and get all the approvals lined up properly.
• Help shape proposals for bigger opportunities and flagship projects.
• Keep an eye on commercial reality while still delivering serious value.

Relationship Management & Growth

• Stay close to your clients with regular, meaningful touchpoints – not just status calls for the sake of it.
• Spot opportunities to add extra value and suggest new ideas.
• Keep a running “wish list” of future projects that support their growth (and ours).

You’ll need to have

• 2+ years’ experience in marketing (in‑house or agency side), with a solid focus on project management.
• Agency background is strongly preferred – you get the pace, the deadlines and the client expectations.
• Proven experience coordinating or managing projects from brief to delivery.
• Confident, clear communication and strong relationship‑building skills.
• Hawk‑eye attention to detail plus a good head for the commercial side.
• Hands‑on experience with project management tools and organised file systems.

Nice to Have

• Experience writing accurate, audience‑appropriate copy across different platforms.
• Familiarity with Figma – enough to add content, review and tweak designs, and share files with clients.
• Experience with tools like Teamwork, ActiveCollab or similar.
• Understanding of content performance, analytics and A/B testing.
• Experience using platforms like Dropbox and client asset management systems (Aprimo, Workfront).
• Experience managing projects for both B2B and B2C clients.
• Strong copywriting and/or proofreading skills to support your projects.

About you

• You’re a natural relationship‑builder who genuinely enjoys talking to clients.
• You’re a creative problem‑solver who can turn a vague brief into something sharp and actionable.
• You’re organised, calm under pressure and protective of quality.
• You play nicely with designers, developers, videographers, strategists and everyone in between.
• You communicate like a pro and you’re happy to represent the brand in front of clients.

What you’ll get

• A competitive salary based on what you bring to the team.
• 31 days’ holiday including bank holidays, plus your birthday off.
• A flexible, informal studio environment that cares about quality output more than presenteeism.
• A great benefits package including pension, health cash plan and high‑spec kit.
• Training opportunities, free refreshments and regular team days.
• A 4‑day working week after probation.

The practical bits

Working hours

8:30am–5pm, Monday to Friday, based in our studio in Telford. We actually mean that – we respect your time and don’t expect unnecessary overtime.

Location

Our purpose‑built office in Telford, Shropshire, with easy motorway access and plenty of free parking. This role is 100% office‑based, so you’ll need to be able to travel to and from the studio independently.