Account Manager

Shake Content; Greater London; On-site; GBP 35,000 - 50,000; Full time

Benefits offered by this job

Minimum 28 days annual leave

Training and development budget

Team socials

Remote work flexibility

Team away days

Job summary

A creative content agency in London is looking for an experienced Account Manager to oversee client relationships and ensure high-quality content delivery. The successful candidate will manage approximately 5 clients, lead studio sessions, and collaborate with creative teams. Ideal applicants will possess 3-5 years' experience in account management and excellent communication skills. The role is full-time and includes hybrid working arrangements, providing a dynamic and engaging work environment to foster creativity.

Qualifications

• 3–5 years’ experience in account management or client services.
• Experience with agency work is a plus.
• Ability to manage multiple clients and deadlines.

Responsibilities

• Manage day-to-day relationships for around 5 clients.
• Lead studio recording sessions with clients.
• Coordinate internal teams for project alignment.

Skills

Excellent communication

Strong organisation

Comfortable with ambiguity

Solid working knowledge of LinkedIn

Feedback to creatives

Tools

AI tools

Job description

Location: London (Hybrid — 2 days in-person each week)

In-person locations: London Bridge co-working office + client recording studios (Elephant & Castle, Canary Wharf)

Travel: Regular travel to London studios. International travel may be required (team away days + future client needs).

Seniority: Account Manager (3–5 years’ experience)

Contract: Full-time, permanent (5 days/week)

Reporting to: COO

About Shake Content

Shake Content is a LinkedIn-first, video-led B2B content agency. We help founders and leadership teams build visibility, trust, and demand through consistently high-quality content — especially short-form video, founder-led storytelling, and thought leadership that sounds human, not corporate.

Our clients are mostly B2B, across a wide mix of industries. You might be deep in FinTech one day and talking property development the next. We often work directly with founders or C-suite execs, and sometimes with regulated businesses — so delivery standards and clear communication matter.

The role

You’ll manage around 5 clients day-to-day, working with copywriters and video editors to ensure that content is delivered on time, to a high standard, and in the client’s voice. You’ll also attend and lead studio recording sessions, brainstorm new ideas, give feedback on content, and work closely with our commercial leads to spot sensible upsell opportunities.

This isn’t an entry-level role. We’re looking for someone who can run a portfolio with confidence, work independently, and keep projects moving without needing constant direction.

What you’ll do

• Own day-to-day relationships for ~5 clients (primarily on Slack, plus email and calls).
• Lead or join regular client check-ins and keep projects progressing between meetings.
• Manage timelines, approvals, and deliverables to ensure content lands on time and on brief.
• Maintain quality and consistency across output (tone, structure, positioning, formatting).
• Coordinate internal teams (copy, video, design) and keep everyone aligned.
• Schedule and publish posts when required, and keep content calendars tidy and up to date.

2) Studio sessions & content capture

• Attend and lead studio recording sessions with clients (prep, agenda, on-the-day flow, client experience).
• Help clients perform at their best: guide topics, prompt stronger answers, capture variations, keep energy up.
• Ensure sessions produce enough strong material to fuel weeks of content.

Typical locations include: London Bridge (office), Elephant & Castle (studio), and Canary Wharf (studio).

3) Creative coordination & quality control

• Brainstorm content angles, formats, and series with clients and internally.
• Give clear, constructive feedback to copywriters and video editors to improve outcomes fast.
• Spot issues early (unclear message, wrong tone, weak hook, compliance sensitivities) and fix them before they become problems.
• Work with commercial leads to identify upsell opportunities (more shoots, new formats, added capacity, expanded channels).
• Keep an eye on account health: engagement, responsiveness, delivery quality, and client satisfaction.

What success looks like

• Clients feel looked after, informed, and confident — even when things move quickly.
• Content is delivered on time, consistently high quality, and improving month-on-month.
• Studio days run smoothly and produce a reliable pipeline of usable, high-performing content.
• You proactively unblock work, anticipate risks, and prevent last-minute scrambles.
• You contribute ideas that drive better outcomes (not just more output).

What we’re looking for

Must-haves

• 3–5 years’ experience in account management / client services / delivery (agency experience is a plus).
• Excellent communication — especially written (Slack-first, clear, calm, and precise).
• Strong organisation and ownership: you can juggle multiple clients and deadlines without dropping details.
• Confidence giving feedback to creatives (copy and video) while keeping relationships positive.
• Comfort working directly with founders and senior stakeholders.
• Comfortable with ambiguity and fast-moving priorities.
• Solid working knowledge of LinkedIn (what performs, why it performs, and how to keep a founder’s voice intact).
• Comfortable using AI tools as part of your workflow (you don’t need to be an expert — you do need to be curious and capable).

Nice-to-haves

• Experience beyond LinkedIn: podcasts, video strategy, other social channels, webinars, SEO, or PR.
• Experience supporting clients in regulated industries and understanding when extra diligence is needed.

Working style & flexibility

• Full-time role (5 days/week).
• Hybrid working: 2 days in-person each week, with flexibility around core office hours.
• Some days will be studio-heavy; others will be delivery-focused. You’ll need to be happy with variety.
• Laptop
• Training and development budget
• Remote work and flexible office hours
• Regular team socials
• Team away days (last year’s was in Cairo)
• Minimum 28 days annual leave

Equal opportunities

Shake Content is an equal opportunity employer. We’re committed to building a team where people feel valued, supported, and able to do their best work.