Business Customer Manager

TN United Kingdom; Exeter; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Business Customer Manager to lead their B2B sales team in Exeter. This exciting role involves coaching and motivating a dedicated team to enhance customer satisfaction and drive sales. You will build strong relationships with local businesses, ensuring they receive the best technology solutions tailored to their needs. The company values innovation and personal growth, offering a supportive environment where you can develop your skills and advance your career. Join a team that is committed to making a positive impact on the community and the planet.

Benefits

30 days annual leave

Performance-related bonuses

Product discounts

Wellbeing initiatives

Qualifications

• Hands-on management experience in retail or B2B environments.
• Proven coaching skills with a passion for team development.

Responsibilities

• Coach colleagues to inspire business customers in product selection.
• Build strong networks with local businesses and grow existing accounts.

Skills

Management experience

Coaching skills

B2B experience

Retail experience

Customer service

Job description

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Business Customer Manager
Exeter
Currys, Exeter
Permanent
Full Time

At Currys, we’re united by a passion: to help everyone enjoy amazing technology. As the UK’s leading retailer of tech, we pride ourselves on the service our customers receive, which is driven by our team of 25,000 caring and committed colleagues. We work together, learn, grow, and celebrate the moments that make each day special.

As a Business Customer Manager, you’ll oversee our B2B in-store proposition, creating an engaging experience for our business customers and helping meet their technology needs. You will coach your team to nurture existing relationships with local business owners and develop new ones. Your enthusiasm for technology and customer service will inspire your team to go above and beyond in every interaction.

Role overview:

In this role, you will be responsible for:

1. Coaching colleagues to inspire our business customers to select the best products for their needs, regardless of how they shop with us.
2. Building a strong network with local businesses, establishing new relationships, and growing existing accounts.
3. Leading and engaging a team, understanding their strengths and development areas, supporting personal growth, and encouraging career progression.
4. Motivating colleagues to prioritize customer satisfaction while achieving sales and profit targets.

This role is ideal for someone eager to grow with our fast-moving business, finding innovative ways to help local businesses utilize our technology products and services. You will focus on enhancing B2B performance and building a sustainable future, driven by pride and a desire for store success.

You will need:

• Management experience with a hands-on approach.
• A background in retail or B2B environments (or both).
• Proven coaching skills and a passion for developing team confidence and capabilities.
• A track record of identifying commercial opportunities to meet KPIs.
• Confidence working within a team, being approachable and friendly to colleagues and customers.

We value our people as our greatest asset. Our benefits include 30 days of annual leave (including bank holidays), a competitive pension scheme, and additional perks such as:

• Performance-related bonuses.
• Product discounts on the latest tech.
• Wellbeing initiatives.

Join our Business Sales team and receive support to make this role your own and develop your career. We offer opportunities to learn new skills, explore different roles, and collaborate across teams to facilitate rapid progression.

By shaping your future, you also help shape ours. As the UK's largest recycler and repairer of tech, we aim to make a positive impact on people and the planet.

We are committed to inclusion and diversity, ensuring everyone has a fair chance to showcase their talents during the application process. If you need assistance with your application, please email [emailprotected], and we will support you.