Business Consultant

Opus Recruitment Solutions; Dunstable; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

Opus Recruitment Solutions in the United Kingdom seeks an experienced Business Consultant/Analyst to join an AI delivery team supporting a major hospitality and retail transformation in Dunstable. Hybrid role with one day onsite each week.

You will define problems, shape hypotheses, establish success metrics, and evaluate outcomes across the delivery lifecycle. Work closely with Delivery Managers, Engineers, Product stakeholders, and business teams to translate challenges into hypotheses and

Qualifications

• Proven experience in a Business Consultant, Business Analyst, or similar business transformation role.
• Strong background working within Agile delivery teams and engineering squads.
• Experience collaborating closely with software engineers and technical stakeholders.
• Excellent requirements gathering, stakeholder management, and facilitation skills.
• Strong analytical and problem-solving capabilities.
• Ability to operate effectively in a fast-paced, evolving environment.
• Exceptional communication and influencing skills.

Responsibilities

• Lead business discovery activities across AI and digital transformation initiatives.
• Work closely with engineering teams to translate business challenges into solution hypotheses.
• Define business objectives, success criteria, KPIs, and value measures for proofs of value.
• Facilitate workshops, stakeholder interviews, and requirement-gathering sessions.
• Capture, document, and prioritise business requirements and user needs.
• Analyse user feedback, operational metrics, and solution telemetry to assess effectiveness.
• Support decision-making at delivery stage gates through evidence-based recommendations.
• Collaborate with Product, Delivery, and Engineering teams to ensure alignment between business outcomes and technical delivery.
• Identify risks, dependencies, and opportunities throughout the delivery lifecycle.
• Champion customer, operational, and commercial outcomes within the squad.

Skills

Agile delivery

Stakeholder management

AI literacy

Requirements gathering

Problem solving

Communication

Workshop facilitation

Job description

Role: Business Consultant

Location: Dunstable (Hybrid - 1 day per week onsite)

Type: Contract (Outside IR35)

Duration: 3 months

The Opportunity

We are seeking an experienced Business Consultant/Analyst to join a high-performing AI delivery team supporting a major hospitality and retail transformation programme.

This is a unique opportunity to work at the intersection of business strategy, AI innovation, and technology delivery, helping shape and validate AI-driven solutions that deliver measurable value for customers, operations, and commercial performance. Working within a cross-functional delivery cell, you will act as the primary business-value and discovery lead, ensuring every proof-of-value and AI initiative is driven by business outcomes rather than technology alone.

As the Business Consultant, you will work closely with Delivery Managers, Engineers, Product stakeholders, and business teams to define problems, shape hypotheses, establish success metrics, and evaluate outcomes throughout the delivery lifecycle.

You will play a critical role in gathering requirements, interpreting business feedback and operational data, and ensuring key delivery decisions are supported by clear evidence and measurable value.

Unlike a traditional Business Analyst, this role requires strong AI literacy, commercial thinking, and the ability to operate effectively within modern agile engineering teams.

Key Responsibilities

• Lead business discovery activities across AI and digital transformation initiatives
• Work closely with engineering teams to translate business challenges into solution hypotheses
• Define business objectives, success criteria, KPIs, and value measures for proofs of value
• Facilitate workshops, stakeholder interviews, and requirement-gathering sessions
• Capture, document, and prioritise business requirements and user needs
• Analyse user feedback, operational metrics, and solution telemetry to assess effectiveness
• Support decision-making at delivery stage gates through evidence-based recommendations
• Collaborate with Product, Delivery, and Engineering teams to ensure alignment between business outcomes and technical delivery
• Identify risks, dependencies, and opportunities throughout the delivery lifecycle
• Champion customer, operational, and commercial outcomes within the squad

Required Experience Essential

Proven experience in a Business Consultant, Business Analyst, or similar business transformation role

Strong background working within Agile delivery teams and engineering squads

Experience collaborating closely with software engineers and technical stakeholders

Excellent requirements gathering, stakeholder management, and facilitation skills

Strong analytical and problem-solving capabilities

Ability to operate effectively in a fast-paced, evolving environment

Exceptional communication and influencing skills

Critical Requirement Strong AI literacy is essential.

You should have a solid understanding of:

• Generative AI and Large Language Models (LLMs)
• AI-assisted business processes
• AI use case discovery and evaluation
• Measuring AI solution effectiveness and business value
• Risks, limitations, and governance considerations associated with AI technologies

Desirable Experience

• Retail industry experience
• Hospitality industry experience
• Digital transformation programmes
• Proof of Concept (PoC) and Proof of Value (PoV) delivery environments
• Customer experience, operational efficiency, or commercial optimisation initiatives