Business Client Services (BCS) Training Delivery Manager

HSBC Global Services Limited; Leicester; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

HSBC Global Services Limited is seeking a Business Client Services (BCS) Training Delivery Manager based in Leicester. This hybrid role involves designing training strategies, delivering onboarding sessions, and fostering team development. You will be part of a dynamic environment that emphasizes professional growth with a comprehensive benefits package.

Benefits

Private healthcare

Enhanced maternity and adoption pay

Contributory pension scheme

Qualifications

• Strong leadership and team development skills.
• Experience in designing and delivering engaging training sessions.
• Coaching and mentoring capabilities in a learning environment.

Responsibilities

• Supporting the design and development of onboarding and training strategies.
• Planning schedules and allocating Subject Matter Experts for training support.
• Delivering onboarding and training, ensuring consistency and procedural improvements.

Skills

Leadership

Team Development

Coaching

Time Management

Organizational Skills

Job description

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Business Client Services (BCS) Training Delivery Manager, Leicester

Client: HSBC Global Services Limited

Location: Leicester or Birmingham (hybrid role, in-office at least three times per week, occasional travel)

Job Category: Other

EU work permit required: Yes

Job Reference: 21ce995728be

Job Views: 5

Posted: 25.06.2025

Expiry Date: 09.08.2025

Job Description:

As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package, including private healthcare, enhanced maternity and adoption pay, and a contributory pension scheme.

Our Commercial Banking business serves over a million customers across more than 50 markets, from small enterprises to large corporates.

In this role, you will be:

• Supporting the design and development of onboarding and training strategies.
• Planning schedules and allocating Subject Matter Experts for training support.
• Delivering onboarding and training, ensuring consistency and procedural improvements.
• Handling HR activities during the academy phase and managing handover documentation.
• Promoting well-being, community sense, and colleague engagement.

To be successful, you should have:

• Strong leadership and team development skills.
• Experience in designing and delivering engaging training sessions.
• Coaching and mentoring capabilities in a learning environment.
• Excellent time management and organizational skills with attention to detail.

HSBC values diversity and inclusion and encourages applicants from all backgrounds. Reasonable adjustments during recruitment will be provided to support candidates with disabilities.