Business Client Services (BCS) Training Delivery Manager

HSBC; Leicester; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

HSBC is seeking a BCS Training Delivery Manager to lead the design and delivery of training strategies. The role emphasizes strong leadership skills and experience in interactive training delivery. This hybrid position offers the opportunity to work between Leicester and Birmingham.

Benefits

Private healthcare for all UK-based employees

Enhanced maternity and adoption pay

Contributory pension scheme with generous employer contribution

Qualifications

• Strong leadership skills, with proven ability to lead and develop teams.
• Experience in designing and delivering engaging, interactive training sessions.
• Demonstrated capability in coaching and mentoring within a learning environment.

Responsibilities

• Supporting the design and development of the onboarding and training strategy.
• Responsible for the delivery of onboarding and training.
• Driving well-being, sense of community & colleague engagement.

Skills

Leadership

Training Design

Coaching

Time Management

Organizational Skills

Job description

Business Client Services (BCS) Training Delivery Manager

Business Client Services (BCS) Training Delivery Manager

As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

Our Commercial Banking business serves over a million customers across more than 50 markets, ranging from small enterprises focused primarily on their home markets, through to corporates operating across borders.

We are currently seeking an experienced individual to join this team in the role of BCS Training Delivery Manager.

In this role, you will be:

• Supporting the design and development of the on-boarding and training strategy.
• Planning schedules and Subject Matter Experts resource to support Training runway.
• Responsible for the delivery of Onboarding and Training, ensuring it is consistently delivered through collaboration with all delivery team and enhancing procedures.
• Responsibility for HR activities in academy phase and handover documentation to the operation.
• Driving well-being, sense of community & colleague engagement.

To be successful in this role you should meet the following requirements:

• Strong leadership skills, with proven ability to lead and develop teams
• Experience in designing and delivering engaging, interactive training sessions
• Demonstrated capability in coaching and mentoring within a learning environment
• Exceptional time management and prioritisation abilities
• Strong organisational skills, with attention to detail

This is a hybrid role and it can be based in Leicester or Birmingham with a requirement to be in the office at least three times per week. There is a requirement to travel to different sites occasionally.

Continue to grow with our internal opportunities.

We believe that being open to a range of perspectives and cultures is vital for our business. We work hard to ensure our diverse and inclusive workplace reflects the communities we serve. We want everyone to achieve their potential - regardless of their gender, ethnicity, disability, religion, sexual orientation or age. If you have a different way of seeing the world, we are interested in hearing from you.

HSBC is committed to being an inclusive employer and providing an inclusive and accessible recruitment process for all. We will provide reasonable adjustments to remove any disadvantage to you being considered for this role. We are proud members of the Disability Confident Scheme, and will offer an interview to disabled candidates who meet the minimum criteria for the role.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:

Email: [e-mail]

Telephone: [phone]

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