Business Change Manager

JR United Kingdom; Doncaster; Hybrid; GBP 60,000 - 85,000; Full time

Job summary

Une entreprise innovante recherche un Business Readiness Manager pour diriger une transformation majeure dans la facturation et le CRM. Ce rôle clé implique la planification de la préparation au changement, la gestion des impacts, et l'engagement des parties prenantes pour garantir une adoption réussie des nouvelles technologies.

Qualifications

• Expertise dans l'intégration de technologies dans un centre de contact.
• Expérience prouvée en transformation de facturation.
• Compétences solides en gestion du changement et engagement des parties prenantes.

Responsibilities

• Diriger la planification de la préparation commerciale alignée aux étapes du projet.
• Identifier les impacts sur les processus de facturation et CRM.
• Engager les parties prenantes et promouvoir l'adoption du changement.
• Coordonner la formation et le soutien pour les utilisateurs finaux.

Skills

Change Management

Stakeholder Engagement

Business Transformation

Job description

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Business Readiness Manager / Change Readiness Manager / Business Change Manager | Hybrid | 6 months | PAYE

Opus are currently looking for a senior leader to support the successful delivery of a major Billing and CRM transformation. This role is key to ensuring the business is fully prepared for change, with a strong focus on contact centre operations.

Key Responsibilities:

• Lead business readiness planning aligned to project milestones
• Identify impacts across billing and CRM processes
• Engage stakeholders and drive change adoption
• Coordinate training and support for end users
• Manage go-live readiness and post-launch support
• Monitor risks and escalate readiness concerns

Ideal Experience:

• Expertise in receiving tech into a business ideally a contact centre / customer service
• Proven experience in billing transformation
• Background in contact centre environments
• Strong change management and stakeholder engagement skills

If this is of interest please apply with your latest CV and I will be in touch to discuss.