Business Change Analyst

Portsmouth Hospitals University NHS Trust; Newport; On-site; GBP 42,000 - 65,000; Full time

Job summary

Portsmouth Hospitals University NHS Trust is seeking a Business Change Analyst to lead change activities within the OneEPR programme. You will map stakeholders, plan and measure benefits, and deliver governance updates to project boards.

The role requires strong communication and change-management expertise, with the ability to coach service leads, integrate activities into project plans, and realise tangible benefits across clinical and operational areas.

Qualifications

• Degree level qualification or equivalent experience required.
• Experience in operational administrative and clinical processes across relevant service areas.
• Change management certification or designation desired, ideally from a clinical environment.

Responsibilities

• Analyse data collected to compile necessary reports and measure benefits affected by change.
• Stakeholder mapping and assess change readiness
• Deliver reports/updates at project meeting to provide governance and assurance to programme and project boards
• Empower users to drive system optimisation and own the change through a culture of positive change
• Support and coach service leads and operational managers
• Communications & Engagement plan for each project
• Maintain benefits realisation plan and log
• Integrate change management activities into project plan
• Manage business change improve existing processes and meet strategic objectives
• Identify and manage anticipated resistance
• Support stakeholders when clinical priorities conflict with project delivery
• Current state process mapping review and sign off
• Future state mapping and sign off
• Support with development of benefit management toolkit
• Setting up communications resources workshops, presentations, visiting workplaces.
• Benefits identification and realisation within project
• Deliver Change Management awareness materials (videos, slide-decks, live presentations)
• Deputise for the Programme Manager where required.
• A solid understanding of how people go through a change and the change process
• Experience and knowledge of change management principles, methodologies and tools
• Exceptional communication skills, both written and verbal
• Excellent active listening skills
• Ability to clearly articulate messages to a variety of audiences
• Ability to establish and maintain strong relationships
• Ability to influence others and move toward a common vision or goal
• Flexible and adaptable; able to work in ambiguous situations
• Resilient and tenacious with a propensity to persevere
• Forward looking with a holistic approach
• Organized with a natural inclination for planning strategy and tactics
• Problem solving and root cause identification skills
• Able to work effectively at all levels in an organization
• Must be a team player and able to work collaboratively with and through others
• Acute business acumen and understanding of organisational issues and challenges

Skills

Change management

Stakeholder mapping

Governance reporting

Communication skills

Project management

Analytical thinking

Training and coaching

Education

Degree level qualification or equivalent experience

Tools

Project management tools

MS Office

Job description

Our EPR will act as an enabler for a greatly improved integrated healthcare system, in which caregivers and patients have electronic access to more complete health records and are empowered to make better health decisions. The key objectives of the program are:

• Enhance patient care by empowering clinicians, providing them with the right information at the right time and in the right place


• Improved continuity of care for many of our patients who receive treatment at more than one Trust


• Provide a single source of truth, making sharing information across pathways much simpler


• Maximise efficient working and reduce errors when making decisions


• Allow significantly greater clinical information-sharing with our partners in primary care, community care, mental health and ambulance


• Enable integration of acute services across the four Trusts, The Business Change Analyst will be responsible and lead the delivery and provision of change activities and work plans for projects within the OneEPR programme. To support the Programme Manager in delivering successful transition of business change, programme benefits and outcomes into operational areas. The change management team will be instrumental in identifying and delivering benefits to ensure efficient and effective delivery of results and outcomes that contribute to achieving organisational objectives.

Job summary

• Analyse data collected to compile necessary reports and measure benefits affected by change.


• Stakeholder mapping and assess change readiness


• Deliver reports/updates at project meeting to provide governance and assurance to programme and project boards


• Empowering users to drive system optimisation and own the change through a culture of positive change


• Support and coach service leads and operational managers


• Communications & Engagement plan for each project


• Maintain benefits realisation plan and log


• Integrate change management activities into project plan


• Manage business change improve existing processes and meet strategic objectives


• Identify and manage anticipated resistance


• Support stakeholders when clinical priorities conflict with project delivery


• Current state process mapping review and sign off


• Future state mapping and sign off


• Support with development of benefit management toolkit


• Setting up communications resources workshops, presentations, visiting workplaces.


• Benefits identification and realisation within project


• Deliver Change Management awareness materials (videos, slide-decks, live presentations)


• Deputise for the Programme Manager where required.


• A solid understanding of how people go through a change and the change process


• Experience and knowledge of change management principles, methodologies and tools


• Exceptional communication skills, both written and verbal


• Excellent active listening skills


• Ability to clearly articulate messages to a variety of audiences


• Ability to establish and maintain strong relationships


• Ability to influence others and move toward a common vision or goal


• Flexible and adaptable; able to work in ambiguous situations


• Resilient and tenacious with a propensity to persevere


• Forward looking with a holistic approach


• Organized with a natural inclination for planning strategy and tactics


• Problem solving and root cause identification skills


• Able to work effectively at all levels in an organization


• Must be a team player and able to work collaboratively with and through others


• Acute business acumen and understanding of organisational issues and challenges

Qualifications Essential

• Degree level qualification or equivalent experience required.


• Full understanding of operational administrative and clinical processes and procedures across relevant service areas gained from experience in a clinical or operational management role.


• Change management certification or designation desired, ideally from a clinical environment

Desirable

• Change management certification or designation desired

Experience Essential

• Previous experience of substantial change management


• Familiarity with project management approaches, tools and phases of the project lifecycle


• Experience with large-scale organisational change efforts


• Experience and knowledge of change management principles, methodologies and tools Location Base: Portsmouth Hospitals University NHS Trust Corporate Hub, Block 4000, Lakeside North Harbour, Western Road, Cosham, Portsmouth, PO6 3EN Or St Mary's Hospital, Parkhurst Road, Newport, Isle of Wight, PO30 5TG

Person Specification Skills and Knowledge Essential

• A solid understanding of how people go through a change and the change process


• Experience and knowledge of change management principles, methodologies and tools


• Exceptional communication skills, both written and verbal


• Excellent active listening skills


• Ability to clearly articulate messages to a variety of audiences


• Ability to establish and maintain strong relationships


• Ability to influence others and move toward a common vision or goal


• Flexible and adaptable; able to work in ambiguous situations


• Resilient and tenacious with a propensity to persevere


• Forward looking with a holistic approach


• Organized with a natural inclination for planning strategy and tactics


• Problem solving and root cause identification skills


• Able to work effectively at all levels in an organization


• Must be a team player and able to work collaboratively with and through others


• Acute business acumen and understanding of organisational issues and challenges

Qualifications Essential

• Degree level qualification or equivalent experience required.


• Full understanding of operational administrative and clinical processes and procedures across relevant service areas gained from experience in a clinical or operational management role.


• Change management certification or designation desired, ideally from a clinical environment

Desirable

• Change management certification or designation desired

Experience Essential

• Previous experience of substantial change management


• Familiarity with project management approaches, tools and phases of the project lifecycle


• Experience with large-scale organisational change efforts


• Experience and knowledge of change management principles, methodologies and tools

The OneEPR Program exists to implement a single integrated electronic patient record (EPR) designed to improve patient outcomes and the experience of delivering care for our colleagues. The solution is the direct result of the combined vision and strategic goals of:

• Isle of Wight NHS Trust (IWT)


• Portsmouth Hospitals University NHS Trust (PHU)


• Hampshire Hospitals NHS Foundation Trust (HHFT)


• University Hospital Southampton Foundation Trust (UHS)

The Trusts will work together with their clinical and departmental experts alongside regional digital colleagues to procure and implement a joint EPR over the coming years. The introduction of EPR will support us in transforming how we work every day, helping us to run