Business Centre Support Officer

Dacorum Borough Council; Hemel Hempstead; On-site; GBP 31,000 - 35,000; Full time

Benefits offered by this job

Generous holiday entitlement

outstanding 17.1% employer contribute*

flexible working patterns

car salary sacrifice scheme

Job summary

Dacorum Borough Council in Hemel Hempstead is seeking a Business Centre Support Officer for Maylands & Kylna Business Centres within the Place & Enterprise Service on a 10-month Fixed Term Contract. You will provide a high quality service to tenants and visitors, presenting a professional, tidy image and delivering excellent customer service.

You will provide a wide range of administrative support for both Business Centres, to the Business Centre Manager and wider team, and collaborate with

Qualifications

• Excellent customer service to tenants and visitors.
• Ability to provide comprehensive administrative support.
• Strong written and oral communication skills.
• UK driving licence and business-use car insurance.

Responsibilities

• Provide high quality service to tenants and visitors at both Business Centres.
• Deliver wide-ranging administrative support to the Business Centre Manager and team.
• Collaborate with internal and external services to meet day-to-day needs.
• Work with minimal supervision and be enthusiastic and flexible.
• Build strong relationships with colleagues and contractors and negotiate where needed.
• Aim to achieve defined performance targets.

Skills

Customer service

Administrative support

Written and oral communication

Driving licence

Self-starter

Job description

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

Job details

Job reference REQ0003324 Application closing date 15/11/2026 Salary £31,235 to £34,752 per annum (Inclusive of London Fringe Weighting) Package Generous holiday entitlement - outstanding 17.1% employer contribution pension scheme - flexible working patterns - car salary sacrifice scheme Contractual hours 37 Basis Full time Attachments Business Centre Support Officer - Job Description.docx Business Centre Support Officer - Person Specification.docx

• Generous holiday entitlement
• outstanding 17.1% employer contribution pension scheme
• flexible working patterns
• car salary sacrifice scheme

Fixed Term Contract Contract or Secondment Opportunity for 10 months from February 2027

Ref: S0017

An exciting opportunity has arisen for a Business Centre Support Officer at Maylands & Kylna Business Centres within the Place & Enterprise Service on a 10-month Fixed Term Contract. You will provide a high quality service to tenants and visitors to present a professional, tidy, efficient image in appearance and surroundings, whilst providing excellent customer service.

You will provide a wide range of administrative support for both Business Centres, to the Business Centre Manager and wider team as well as collaborating with other services both internal and external. Ability to work with minimal supervision and be enthusiastic, self-starter and flexible to approach the day-to-day challenges that arise.

The ability to build strong and meaningful relationships with colleagues and contractors is required as well as tact, diplomacy and the ability to negotiate. You will have excellent written and oral communication skills and the ability to achieve defined performance targets.

Applicants must have a driving licence that is valid in the UK and Business use car insurance cover.

The deadline for applications will be midnight on the closing date shown in the advert details.

Interviews Date(s): December 2026

Information for applicants on Local Government Reorganisation

The Council is going through a major change as part of Local Government Reorganisation (LGR) and devolution. This means that the district and borough councils in Hertfordshire will be replaced by a smaller number of new unitary councils

.

The aim is to make local government simpler and more efficient, improve services for residents, and bring decision‑making closer to the communities we serve.

What this means for you

If you join Dacorum Borough Council between now and 31 March 2028, you will move to a new organisation on 1 April 2028. Your role will transfer to the new authority, but the way you work and who you report to may change.

While this may be different from what you are used to, it is also a rare and exciting opportunity to join Dacorum at a time of real change.

You will have the chance to help shape the future of local services and be part of building something new.

The new unitary councils will create opportunities for innovation, growth, and better public services. They will offer a more joined‑up and forward‑looking working environment for employees.

We are committed to supporting our staff and continuing to deliver high‑quality services for residents throughout this change.Together, we are building a better future.