Team Administrator (RP0067)

Welwyn Hatfield; Welwyn Garden City; Hybrid; GBP 29,000 - 31,000; Full time

Benefits offered by this job

Local Government Pension Scheme

Flexible working

Generous annual leave

Discount to leisure facilities

Job summary

Welwyn Hatfield Borough Council is seeking a Team Administrator (RP0067) to join the Housing Repairs and Building Safety Team in Welwyn Garden City. The role is hybrid, 37 hours per week, with a fixed term contract until November 2027 and a starting salary of £29,364 per annum.

You will collate and enter data, raise jobs on our housing system, transfer files from the contractor portal, and deliver high-quality customer service using MS Office and strong communication skills.

Qualifications

• Experience as an administrator with data handling and entry duties.
• Proven ability to prioritise work and meet deadlines.
• Excellent written and spoken communication in English.

Responsibilities

• Collate, compile and enter data from multiple sources.
• Raise jobs on the housing system and transfer files from contractor portal.
• Provide high-quality customer service and clear communication.
• Support the team with general admin tasks and time management.

Skills

MS Office

Data entry

Customer service

Time management

Communication

Tools

Housing system

Contractor portal

Job description

Team Administrator(RP0067) Starting salary £29,364pa with progression to £31,325pa through annual increments subject to satisfactory service (inclusive of outer fringe allowance) 37 hours per week (hybrid working) Fixed term contract until November 2027.

At the heart of every team is a highly motivated and skilled administrator providing high quality support to the wider service. We are looking for a Team Administrator to join our expanding Housing Repairs and Building Safety Team to help deliver the very best service to our customers.

The contract is fixed term until November 2027 to provide resource during a secondment period. You will be working in the heart of Welwyn Garden City in our vibrant office.

We offer flexible working to achieve a good work life balance, generous annual leave, discount to the council owned leisure facilities and much more. To see our full list of employee benefits visit My Rewards - Career.

We offer the Local Government Pension Scheme, which is a defined benefits scheme. Curious about how much a pension with Welwyn Hatfield Borough Council could be worth? Take a look at this public sector pension calculator to find out.

Our CORE values - Collaborative, Open, Responsible, Excellent - guide everything we do!

In this role you must have an eye for detail, have excellent customer service skills and be a confident and effective communicator.

• You will take responsibility for providing support within the team, collating, compiling and entering data from a range of sources, raising jobs on our housing system and transferring files from our contractor portal. You will be adept at switching priorities and delivering work to defined deadlines.

• It goes without saying that you must be a competent administrator with experience of analysing and entering data.
• To be successful you will need an excellent working knowledge of MS Office applications and have exceptional time management skills.

The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential in this post.

The post is hybrid with the expectation of attending the office at least two days a week, and to attend training and meetings. This will be more frequent during your training period.

Please note we do not offer sponsorship for employment in the UK.

We recommend downloading the role profile as this will not be available online once the vacancy closes.

Closing date for applications is 1 November 2026 Remote assessments will be held on 6 November 2026 Face to face interviews will be held on 11/12 November 2026.

We are changing:

• Welwyn Hatfield Borough Council (WHBC) is undergoing Local Government Reorganisation (LGR). If you are employed by WHBC on 1 April 2028, it is expected that the majority of roles will transfer to the newly-created unitary councils on existing terms and conditions under TUPE - Transfer of Undertakings - Protection of Employment principles.

• LGR is one of the biggest changes in local government we will face in a generation. It will reshape how we work and how services are organised and gives us a real opportunity to build something better.

To find out more, visit Devolution and Local Government Reorganisation - Welwyn Hatfield Borough Council