Center Manager

Blue Gem Holdings Ltd; Greater London; On-site; GBP 45,000 - 65,000; Full time

Job summary

Blue Gem Holdings Ltd in Central London seeks a Centre Manager Operations Manager who will own the centre day to day, uphold hotel standards and lead a team with energy and care. This is a people-led role that rewards character and long-term development.

You’ll manage the centre’s revenue, budget and P&L, drive events and client satisfaction, and work toward potential future leadership roles such as Operations Director within a structured growth programme.

Qualifications

• We hire on character first—skills can be taught; the person you already are cannot.
• You genuinely love working with people, lead by example, build a team and create a community.

Responsibilities

• Run the centre day to day to hotel standards; manage standards, clients and team.
• Lead and develop the team with 1-2-1s, performance management and development plans.
• Own the building with 5* hotel standards, its commercial life and reputation.
• Hold site revenue and budget, own and review the full site P&L.
• Own the centre’s SMART targets: events, retention, licence-fee and team standards.

Skills

Love of people

Mature and reliable

Standards-driven

Community & relationship builder

Analytical problem solver

Commercial mindset

Job description

What you’ll own

This is a role with real ownership of the building and its commercial life. You run the centre day to day - keep the energy positive, and this is a people-leadership job first, built on a genuine love of working with people. We hire on character and teach the operational craft on top.

• Run the centre day to day. Standards, clients and team - every space immaculate and on-brand.
• Lead and develop the team. 1-2-1s, performance management and personal development plans.
• Own the building. Its 5* hotel standards, its commercial life and its reputation are yours.
• Hold site revenue & budget. Own and review the full site P&L, understanding every line.
• Own the centre’s SMART targets. Events, retention and licence-fee, and team standards - from month three.

Who we’re looking for

We hire on character first - skills can be taught, the person you already are cannot. Above all, we want someone who genuinely loves working with people: a natural team-builder who creates a real community wherever they go. Someone who is Positively Responsive - with a smile; Genuinely Thoughtful - with a point of view; and Devoted to Deliver - empowered to act.

• A love of people. You genuinely love working with people. You lead by example, build and develop a team, and turn a group into a community - this is the part we cannot teach, and the heart of everything we do.
• Mature and reliable. You take feedback on board and act on it, and you are here because you care.
• Standards-driven. You maintain and continually improve centre standards to hotel standards.
• Community & relationship builder. Trusted relationships with clients and contractors - and a community people want to belong to.
• Analytical problem solver. You spot issues early and find practical, lasting fixes.
• Commercial mindset. You understand what drives a centre’s success.

Where this role takes you

Centre Manager Operations Manager - and, for the right person, a real shot at Operations Director within 2-3 years, backed by a thorough, supportive development programme delivered at a pace that suits you.

THIS COULD BE YOUR STORY

Indre Vasiliauskaite built her foundation in client-facing roles outside our sector, joined the Group, and rose to Executive Director within 4 years. She started where you’re starting - the next chapter could be yours.

Why you’ll love it here

• 30% promoted
• 86% proud to work here
• 98% occupancy vs 83-88% industry
• Flagship Central London buildings - somewhere you’ll be proud to work.
• Real, fast growth - a business opening new buildings means genuine room to climb.
• Backed, not thrown in - supportive training to achieve the best out of yourself.
• A genuine community - events, lunches and a one-team culture where people look out for each other.

We welcome people from every background and walk of life. An equal-opportunity employer that hires purely on character and values.