Business Centre Manager

Office Angels; Basingstoke; On-site; GBP 30,000 - 50,000; Full time

Job description

Job Title: Business Centre Manager
Location: Basingstoke
Contract Type: Permanent

Are you a dynamic and driven professional looking to make a significant impact in a thriving business environment? Our client is seeking a Business Centre Manager to oversee their Basingstoke site. This role is pivotal in connecting with new and existing customers while ensuring the highest standards of performance and service delivery.

Key Responsibilities:

• Manage the daily operations of the site, ensuring seamless sales and operational processes.
• Achieve and exceed commercial targets and key performance metrics, including driving revenue and managing expenditure.
• Conduct regular site audits and daily inspections to maintain high standards and compliance with company policies.
• Ensure timely completion of all renewals and manage arrears effectively.
• Foster collaborative relationships with stakeholders, including partners, brokers, and local authorities, to drive new business opportunities.
• Adhere to Health & Safety procedures, ensuring legislative compliance and best practices are upheld.
• Supervise maintenance, reception, and administrative staff, ensuring smooth operations.
• Prepare monthly invoicing, billing, and cost analysis to support financial objectives.
• Perform any other duties as reasonably required by your line manager to support the business.

Key Skills and Attributes:

• Excellent Communication: Strong verbal and written communication skills are essential for effective sales and negotiations. You will need to actively listen, engage in persuasive speaking, and articulate product benefits clearly.
• Customer Service: Exceptional customer service skills are vital for building and maintaining positive relationships with customers. Understanding their needs and providing tailored solutions is key.
• Relationship Building: Develop and nurture long-term relationships with customers through networking and ongoing support.
• Time Management: Efficient time management is crucial to meet deadlines and handle operational challenges effectively.
• Character: We seek an enthusiastic, professional self-starter with strong business acumen and a driven mentality to achieve exceptional standards.

Job Scope:

• You will report to the Regional General Manager while collaborating with various stakeholders and departments.
• Line management responsibilities include overseeing Assistant Business Centre Managers and Maintenance Operatives, if applicable.

Why Join Us?
By joining our client, you will be part of a leading organisation in the flexible workspace sector, operating over 80 sites across the UK. This role offers the opportunity to shape the customer experience while driving business success. Your contributions will directly influence the site's performance and growth.

Location Benefits:
The office is conveniently located just a 6-minute walk from Basingstoke train station, with nearby parking available, making your commute easier.

If you are ready to take your career to the next level and play a vital role in a growing business, we want to hear from you! Apply today to become our next Business Centre Manager and help shape the future of flexible workspace.

Our client is an equal opportunity employer and encourages applications from all qualified individuals.