Centre Manager

Mytime Active; Southampton; On-site; GBP 28,000 - 38,000; Full time

Job summary

A leading leisure organisation is seeking a motivated manager to oversee operations at a golf centre. This role requires strong leadership skills, financial awareness, and experience in a golf or leisure context. In addition to managing daily operations, the role includes developing business strategies and maintaining excellent customer relationships.

Benefits

Free access to Mytime Leisure & Golf

29 days annual leave

25% off food and beverage

Early Pay option

New Employee Referral Bonus

Health and Wellbeing Benefits

Qualifications

• Experience managing a team in a golf or leisure environment.
• Proven track record in customer relationship management.
• Ability to develop marketing strategies and operational plans.

Responsibilities

• Responsible for overall management and operation of the golf centre.
• Plan and deliver services to meet business objectives.
• Lead and develop staff to ensure high performance.

Skills

Communication

Financial Awareness

Operational Management

Relationship Building

Numeracy Skills

Education

Degree in Leisure Management

NVQ Level 4

Business Qualification

Job description

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Job-Type: Permanent, 40 hours per week

We are looking for a highly motivated individual who has experience managing a team in a golf environment.

Key Duties:

• To be responsible and accountable for the overall management, maintenance & operation of the golf centre;
• To plan, support and be accountable for the delivery of the range of services/functions, ensuring that they all deliver against the business objectives and meet customer needs and expectations;
• Prepare business, marketing and service plans, operational manuals, research projects, feasibility studies, policies and management information as required
• Will be able to proactively resolve day-to-day operational issues
• To be accountable for ensuring all staff comply with all legislations regarding health and safety, Fire safety, Food and hygiene, Licencing laws, security, quality, carbon foot print, environmental standards and centre operations policies, procedures, and practices.
• Develop, maintain and evolve good relations with existing Clients and stakeholders
• To ensure the management, development and co-ordination of staff resources are effectively meeting all operational requirements;
• To provide excellent leadership and management to help all staff perform at their best, through effective communication, motivation, engagement and development opportunities to achieve high performance;
• To ensure all staff have regular scheduled one-to-one meetings to discuss activities, priorities, progress, problems and are set clear SMART objectives and any capability and/or conduct issues are dealt with fairly and within Mytime Active procedures;

Skills and Abilities:

Will be able to communicate at different levels of the organisation and portray strong listening skills

Will be able to demonstrate financial awareness, medium term business planning as well as clear-sighted operational management ability.

Will be able to adapt the management style and thinking process to the needs of the business

Will be able to build strong relationships with customers, Clients, stakeholders and employees

Proven ability to undertake a diverse and demanding workload and deliver consistently high-quality work within specified timescales.

Numeracy skills sufficient to analyse/interpret statistical information and calculate pay and conditions of service entitlements

Knowledge and Experience:

• Knowledge of business and management principles and practices;
• Knowledge of strategic planning and current facility management, best practices and statuary compliance and their practical application within leisure and/or golf
• Knowledge of golf and experience managing teams in a golf or leisure environment.
• Proven experience in maintaining customer relationships and ensuring excellent customer service as well as meeting all needs appropriate to their business;
• Proven experience of implementing sales and marketing strategies

Qualifications:

• The post holder will have a recognised qualification in Leisure Management, Sports Development or a related subject preferably to degree level or NVQ 4. An additional business qualification would be advantageous;
• With a proven track record in managing and developing sports and leisure facilities the post holder will ideally have achieved a presence within the industry that ensures personal credibility.

In return you get to work for a great company with like-minded people with a competitive salary and benefits package including:

* Free access to Mytime Leisure & Golf for you and one other.

* 29 days annual leave (including bank holidays). Additional leave with length of service.

* 25% off food and beverage and free hot drinks.

* Early Pay- withdraw a part of your salary in advance of the pay day.

* New Employee Referral Bonus

* Employee Benefits Platform & salary sacrifice schemes.

* Health and Wellbeing Benefits including Health Assessments and checks.

About us:

We are an independent social enterprise on a mission to improve wellbeing through our range of accessible services. These include golf, swimming, gyms, bowling, social and health programmes at 20 locations across Bromley, the Midlands and Hampshire. We reinvest our profits into the long-term wellbeing of our local communities, and to date we’ve helped hundreds of thousands of people to live a happier and healthier lifestyle.

*All offers of employment are conditional upon you signing the contract of employment and:

* Satisfactory health clearance;

* Two satisfactory references;

* Proof of attainment of qualifications;

* Evidence of your right to work in the United Kingdom; and

** Satisfactory Disclosure and Barring Service (DBS) check if needed for the role*