Business Central Support Engineer - Documents

PARETO SECURITIES AS; United Kingdom; Hybrid; GBP 40,000 - 55,000; Full time

Benefits offered by this job

Flexible working hours

Competitive compensation

Global company events

Job summary

Continia Software in the UK seeks a Business Central Support Engineer for Documents to join our global support team. You will assist Microsoft Dynamics partners with Document Capture, Expense Management and Document Output, troubleshooting, installation, configuration and usage in a fast-moving, international environment.

You thrive in a structured, proactive role, collaborate with developers and solution specialists, and are motivated by delivering first-class support to our partners and

Qualifications

• Proven experience with Dynamics NAV, Dynamics 365 Business Central or Continina solutions is an advantage.
• Experience in or understanding basic accounting or bookkeeping processes is an advantage.
• A keen interest in testing new functionality and maintaining support articles.
• A genuine ability to work in a structured way and to handle multiple tasks and collect/convey requests and ideas for new product features.
• Strong written and verbal communication skills, capable of communicating fluently and effectively in Danish and English.
• Strong, proven interpersonal skills are mandatory as you will engage with numerous internal and external stakeholders.

Responsibilities

• Provide daily support via our web-based helpdesk platform, as well as phone and email, to Danish and international Microsoft Dynamics partners, who need help with troubleshooting, installation, configuration, and use of the three products; Document Capture, Expense Management and Document Output.
• Reproduce reported issues and work with these together with our development team.
• Test new functionality in future releases.
• Document frequently asked questions and answers.
• Engage in continuous dialogue with solution specialists and the development team regarding technically demanding support cases and requests for new solution features.

Skills

Dynamics NAV

Dynamics 365 BC

Continina solutions

Customer support

Danish language

English language

Interpersonal skills

Accounting knowledge

Job description

Business Central Support Engineer - Documents

\"Genuinely curious, service-minded, and a true team player - if that's you, keep reading!\"

We are looking for a Business Central Support Engineer to join our Support team for Document Capture, Expense Management and Document Output, so if you are ready to embrace new challenges and grow together with an international team, we have the job for you!

Continia Software develops add-on solutions for Microsoft Dynamics 365 Business Central. Our products help more than 20,000 customers worldwide automate everyday finance and document processes, delivered through a global network of more than 1,800 reselling partners.

To keep delivering first-class service and grow alongside our partners, we need one more colleague on our Support team for Document Capture, Expense Management, and Document Output. If you are ready to embrace new challenges and grow together with an international team, we have the job for you!

About your role

When you join Continia Software, you will become an integral part of an innovative, entrepreneurial, and agile environment. We foster a flat organizational structure, empowering you to speak up and actively contribute to bringing Continia Support to the next level.

Your responsibilities will include, but are not limited to the following tasks:

• Provide daily support via our web-based helpdesk platform, as well as phone and email, to Danish and international Microsoft Dynamics partners, who need help with troubleshooting, installation, configuration, and use of the three products; Document Capture, Expense Management and Document Output.
• Reproduce reported issues and work with these together with our development team.
• Test new functionality in future releases.
• Document frequently asked questions and answers.
• Engage in continuous dialogue with solution specialists and the development team regarding technically demanding support cases and requests for new solution features.

Continia Software has a strong company culture built on mutual flexibility, giving you freedom with responsibility and a healthy work-life balance.

In addition, here is a selection of the benefits you can enjoy:

• Flexible working hours at the office and in your home office.
• Competitive compensation package.
• Spectacular company events where you get to see colleagues from all around the world.

We are looking for one preferably located in UK, but most importantly is that you have knowledge with the UK market.

About you

Here at Continia Software you will become part of a fast-growing organization where new projects and products are always on the horizon. You thrive and flourish in such environment, and you're proactive, flexible, and have a positive outlook. You naturally take ownership of your tasks and see them through.

You take accountability, approach your work with a can-do attitude, and embrace the responsibility that comes with your role and team. Together with your support colleagues, you are motivated by providing first-class support to our partners and customers.

Our team consists of 17 colleagues across six locations, two in Denmark, three in Germany, one in Belgium and one in Spain, so you will work closely with an international group of colleagues on a daily basis.

We imagine you have the following qualifications and characteristics:

• Proven experience with Dynamics NAV, Dynamics 365 Business Central or Continia solutions is an advantage.
• Experience in or understanding basic accounting or bookkeeping processes is an advantage.
• A keen interest in testing new functionality and maintaining support articles.
• A genuine ability to work in a structured way and to handle multiple tasks and collect/convey requests and ideas for new product features.
• Strong written and verbal communication skills, capable of communicating fluently and effectively in Danish and English.
• Strong, proven interpersonal skills are mandatory as you will engage with numerous internal and external stakeholders.

Applications are reviewed continuously, and if you have any questions, we encourage you to contact Lotte Sandbjerg Vejlgaard, Head of Support for Documents, via email: [e-mail].

Continia commits to an inclusive recruitment process and equal opportunity for all our job applicants with a valid residence and/or work permit.

We look forward to hearing from you.

About Continia

At Continia, we value diversity and encourage authenticity. We are team players who respect each other's thoughts and ideas, and we expect everyone to take ownership of their work. We focus on personal and professional development to grow internally within our organization.

In our day-to-day work, we are pragmatic and result-oriented and aim to stay entrepreneurial by keeping things simple and focusing on our employees. We celebrate our wins and releases and aim at having one major event each year where all employees meet up in one place.

We recognize that time is what matters most. Continia solutions give customers more time daily – time to work and live. That's why \"It's About Time\" is our motto. Our success is built on partnering with more than 1,800 reselling partners - serving more than 20,000 customers worldwide.

We are proud of our company culture, value diversity, and encourage authenticity. You will work in an informal environment with open dialogue and high team spirit in your everyday life. You will be part of a strong community where we celebrate small and big successes.

For more than 30 years, we have been adding value to users of Microsoft Dynamics by developing and offering solutions to effectively handle different types of administrative processes.

Today more than 30,000 Microsoft Dynamics NAV& 365 Business Central installations actively use one or more of our products to speed up or to automate various administrative processes. More than 1,800 partners worldwide in the Microsoft Dynamics NAV ecosystem are experienced in delivering, implementing and supporting Continia solutions to their customers.