Business Assurance Manager

Pure Jobs US; Epsom; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading company in Epsom is seeking a Business Assurance Manager responsible for leading Quality Assurance and Outcomes Testing teams. This hybrid role involves planning, managing, and reporting on teams within a regulated environment, aiming for excellent customer outcomes. Ideal candidates will have management experience and be detail-oriented, with strong communication skills.

Benefits

Access to car schemes

Excellent pension scheme

Generous annual leave (25 days)

Private Medical Healthcare

Employee Assistance Program

Onsite gym and sports club

Qualifications

• Experience managing or leading a team required.
• Strong communication and interpersonal skills are essential.
• Ability to simplify complex information for reporting.

Responsibilities

• Lead Quality Assurance and Outcomes Testing teams.
• Oversee reviews of processes, service quality and compliance.
• Promote a culture of continuous improvement.

Skills

Communication

Interpersonal skills

Coaching

Microsoft Office tools

Quality Assurance

Outcomes Testing

Time management

Detail-oriented

Job description

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Job Title: Business Assurance Manager
Location: Epsom
Salary: Competitive
Working Hours: 9am - 5.30pm
Working pattern: Hybrid (2 days in the office, 3 days from home)
Reports to: Senior Manager, Assurance
Direct Reports: 10
Regulated Role: Yes - Senior Manager and Certified

*Please note, to be considered for this role you must hold a full UK licence with access to a vehicle due to location

Business Assurance Manager

This role is responsible for leading a team of Quality Assurance and Outcomes Testing specialists. You'll plan, manage, and report on their work within a regulated environment, supporting team development, improving operational processes, and helping deliver excellent customer outcomes.

Key Responsibilities:

Lead and support the Quality Assurance and Outcomes Testing teams.

Oversee reviews of business processes, service quality, performance, and compliance.

Design and maintain frameworks to support assurance activities in line with regulatory and business needs.

Continuously evaluate the effectiveness of assurance activities and suggest improvements.

Develop and support the team through coaching, training, and performance management.

Work closely with Training and Competency teams to address business development needs.

Present assurance insights and metrics to senior leadership and operational forums.

Keep policies and procedures up to date, ensuring proper review and governance.

Facilitate calibration sessions to ensure consistent standards across the assurance function.

Support annual assurance planning and risk assessments.

Promote a culture of continuous improvement and good customer outcomes.

Experience & Skills Required:

Experience in managing or leading a team.

Strong communication and interpersonal skills.

Coaching or training experience.

Skilled in Microsoft Office tools.

Experience in Quality Assurance or Outcomes Testing functions.

Able to simplify complex information for reporting and presentations.

Attributes & Behaviours:

Highly organised with strong time management skills.

Detail-oriented and quality-driven.

Collaborative mindset with strong interpersonal skills.

Comfortable working with all levels of the organisation.

Adaptable, proactive, and open to change.

Capable of managing both policy adherence and customer outcome-focused testing

Benefits:

Hybrid working (2 days in the office, 3 days remotely).
Access to car schemes for you and your family.
Excellent pension scheme with up to 6% employee and 15% employer contributions.
Generous annual leave (25 days) with holiday purchase options.
Private Medical Healthcare for you, your partner, and children.
Group Income Protection cover with wellbeing services.
Employee Assistance Program and other health initiatives.
Onsite gym, sports/social club, and other health-focused programs

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