Business Application Support Manager

DOCOsoft; London; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

An innovative company is seeking a dynamic social media strategist to develop and execute engaging content strategies across various platforms. This role involves managing social media accounts, creating captivating content, and fostering community engagement. With a commitment to ethical practices and a collaborative culture, the company offers a hybrid work environment where creativity thrives. You will have the opportunity to influence brand presence and connect with audiences through compelling storytelling and data-driven insights. If you are passionate about social media and eager to contribute to a growing brand, this position is perfect for you.

Benefits

Competitive salary and incentives

25 days holiday per year

BUPA Healthcare Plan

Life Cover Insurance

Statutory Pension

Company Cycle to Work scheme

Exclusive discounts on products

Paid Charity Volunteering Days

Qualifications

• Experienced content creator with 2+ years in social media management.
• Strong understanding of major social media platforms.

Responsibilities

• Develop and execute a social media content strategy.
• Manage social media platforms and engage with audiences.
• Create and edit engaging content for digital channels.

Skills

Social Media Management

Content Creation

Video Editing

Photography

Community Management

Data Analysis

Organizational Skills

Creative Thinking

Education

2+ years of experience in social media management

Tools

Video Editing Software

Content Scheduling Tools

Job description

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Location: Hybrid (two days in Totnes, Devon), with travel
Reporting to: Head of Brand Marketing
Direct Reports: None

About us:
At nkuku we create beautifully handmade homewares and furniture. We work with makers throughout the world, combining timeless design with traditional skills and natural materials.

Our brand is built on three core values: Natural, Ethical, and Crafted, which guide everything we say and do. Committed to ethical practices from the start, we are proud to be B Corp certified, joining a growing community of companies that balance purpose and profit

We foster a professional yet friendly and informal culture where respect and collaboration are highly valued. We encourage creativity, work together as a team, and strive toward shared success.

About this role and you:

As an ethical and inclusive employer, we encourage you to be yourself. We bring our core values and behaviours to life, ensuring they are deeply embedded in everything we do, communicate, and create.

About your key responsibilities:

• Develop and execute a social media content strategy that aligns with our brand identity and marketing objectives.
• Manage and maintain our social media platforms, ensuring timely posting, audience engagement / community management, and consistent brand messaging.
• Plan, create, and edit engaging content, including videos, imagery, and written copy for digital channels.
• Capture and produce on-the-go content at our store/s, partner locations, events, activations, and brand experiences.
• Monitor and respond to audience interactions, fostering community growth and customer engagement.
• Stay up to date with social media trends, platform updates, and industry best practices to maximise reach and impact.
• Collaborate with internal teams, including marketing and design, to ensure a cohesive brand presence across all digital touchpoints.
• Analyse performance metrics and use data-driven insights to refine content strategy and improve engagement.

About your skills and knowledge:

This position would suit an experienced content creator and social media strategist who thrives in a fast-paced environment.

• 2+ years of experience in social media management, digital content creation, or a related role.
• Strong understanding of all major social media platforms, including Instagram, Meta, LinkedIn, TikTok, and emerging channels.
• Excellent content creation skills, with the ability to produce and edit video content, photography, and written copy.
• Proficiency in video editing software and content scheduling tools.
• A creative mindset with the ability to develop innovative and engaging social campaigns.
• Strong organisational skills, with the ability to manage multiple projects and deadlines.
• A keen eye for design, aesthetics, and storytelling.
• Passion for brand building and understanding of audience engagement strategies.
• Data-driven mindset, with experience in tracking analytics and optimising content performance.
• Ability to work flexibly, attending occasional evening or weekend events as needed.
• UK driving licence is required.

About your Benefits:

• A competitive salary and incentives
• 25 days holiday per year
• BUPA Healthcare Plan
• Life Cover Insurance
• Statutory Pension
• Company Cycle to Work scheme
• Exclusive discounts on nkuku products and within the café
• Paid Charity Volunteering Days
• We're a growing business that encourages our people to grow with us.

Work Location:

The role will be Hybrid. There will be a mix of office, locational and home working. The marketing team works from our Totnes office Tuesday and Wednesdays. Because of the nature of this role, we anticipate time at our store/s and travel around the country to produce content at our range of partners, as such flexibility is key.