Business and Customer Service Tutor

Rochdale Training; Manchester; Hybrid; GBP 26,000 - 32,000; Full time

Job summary

Rochdale Training seeks an experienced Business & Customer Service Tutor to support apprentices and adult learners across apprenticeship and adult skills programmes. You will deliver high-quality teaching, coaching and learner support, guiding learners from enrolment through to achievement.

The role involves working with employers and learners to ensure programmes are compliant and focused on successful outcomes.

Qualifications

• Minimum Level 3 qualification in Business Administration, Customer Service, Leadership and Management or a related vocational area.
• English and Maths at Level 2 (GCSE Grade C/4 or equivalent).
• Evidence of occupational competence within business administration and/or customer service.

Responsibilities

• Deliver high-quality teaching, coaching and learner support across business and customer service programmes.
• Manage a caseload of learners, ensuring progress, achievement and compliance targets are achieved.
• Deliver inductions, progress reviews, coaching sessions and learning activities.
• Develop individual learning plans and set ambitious but realistic learner targets.
• Provide timely, constructive and developmental feedback to learners.
• Support apprentices to successfully prepare for Gateway and End Point Assessment (EPA).
• Deliver and support Functional Skills English and mathematics up to Level 2 where required.
• Plan, deliver and review English and maths learning to support learner progress and achievement.
• Monitor learner progress and engagement through OneFile, ensuring learners remain on track against planned milestones.
• Maintain accurate learner records, progress documentation and evidence within OneFile and other organisational systems.
• Build positive and productive relationships with employers, workplace mentors and stakeholders.
• Support learners in developing professional behaviours, confidence and workplace competence.
• Embed safeguarding, Prevent Duty, British Values, equality, diversity and inclusion throughout delivery.
• Ensure compliance with GMCA, DWP, awarding organisation and internal quality assurance requirements.
• Participate in standardisation meetings, quality improvement activities and continuing professional development.

Skills

Communication

Organisational skills

Relationship management

Education

Level 3 qualification in Business Administration/Customer Service/Leadership and Management

English and Maths Level 2

Tools

Microsoft 365

Online learning platforms

Job description

Location: Rochdale, Greater Manchester (hybrid delivery across employer sites, classroom settings and online learning)

Salary: £29,419 with review after 3-4 months

Contract: Full Time, Permanent

Inspire Learners. Develop Talent. Make a Difference.

Rochdale Training is seeking an experienced, motivated and learner-focused Business & Customer Service Tutor to join our growing apprenticeship and adult skills provision.

This is an exciting opportunity for an individual with strong occupational experience in business and customer service to support apprentices and adult learners in developing the knowledge, skills and behaviours needed to succeed in the workplace.

Working across apprenticeship and adult skills programmes, you will play a key role in helping learners achieve their goals whilst supporting employers to develop a skilled, productive and confident workforce.

We welcome applications from experienced tutors, trainers, learning and development professionals, and business professionals looking to move into the education and skills sector.

About the Role

As a Business & Customer Service Tutor, you will manage a caseload of learners across apprenticeship and adult skills programmes, delivering high-quality teaching, coaching and learner support throughout their learning journey.

You will work closely with employers, managers and learners to ensure programmes are engaging, compliant and focused on successful outcomes. You will support learners from enrolment through to achievement, providing professional guidance, challenge and encouragement at every stage.

The successful candidate will contribute to the continued growth of the department and may have opportunities to support the future development of leadership, management and commercial training programmes.

Programmes Currently Delivered

• Business Administrator Level 3
• Adult Skills Programmes
• Business Administration Level 2

Key Responsibilities

• Deliver high-quality teaching, coaching and learner support across business and customer service programmes.
• Manage a caseload of learners, ensuring progress, achievement and compliance targets are achieved.
• Deliver inductions, progress reviews, coaching sessions and learning activities.
• Develop individual learning plans and set ambitious but realistic learner targets.
• Provide timely, constructive and developmental feedback to learners.
• Support apprentices to successfully prepare for Gateway and End Point Assessment (EPA).
• Deliver and support Functional Skills English and mathematics up to Level 2 where required.
• Plan, deliver and review English and maths learning to support learner progress and achievement.
• Monitor learner progress and engagement through OneFile, ensuring learners remain on track against planned milestones.
• Maintain accurate learner records, progress documentation and evidence within OneFile and other organisational systems.
• Build positive and productive relationships with employers, workplace mentors and stakeholders.
• Support learners in developing professional behaviours, confidence and workplace competence.
• Embed safeguarding, Prevent Duty, British Values, equality, diversity and inclusion throughout delivery.
• Ensure compliance with Greater Manchester Combined Authority (GMCA), Department for Work and Pensions (DWP), awarding organisation and internal quality assurance requirements.
• Participate in standardisation meetings, quality improvement activities and continuing professional development.

Occupational Experience

• Business Administration
• Customer Service
• Office Administration
• Business Support Functions
• Administrative Coordination
• Operational Support Roles
• Service Delivery and Customer Experience
• Team Support and Office-Based Operations

Qualifications

Applicants must hold:

• A minimum Level 3 qualification in Business Administration, Customer Service, Leadership and Management or a related vocational area.
• English and Maths at Level 2 (GCSE Grade C/4 or equivalent).
• Evidence of occupational competence within business administration and/or customer service.

Experience & Knowledge

• Experience delivering apprenticeships, vocational qualifications, adult skills programmes or work-based learning.
• Experience teaching and supporting Functional Skills English and mathematics up to Level 2.
• Experience managing learner caseloads and supporting successful learner achievement.
• Experience conducting progress reviews, coaching sessions and learner support activities.
• Experience supporting learners through portfolio building and qualification completion.Li>
• Working knowledge of apprenticeship standards, funding compliance and End Point Assessment requirements.
• Knowledge of Functional Skills qualifications, assessment requirements and learner support strategies.
• Ability to contextualise English and maths within business and customer service environments.
• Knowledge of safeguarding, Prevent Duty, British Values and equality, diversity and inclusion.
• Strong IT skills, including Microsoft 365 and online learning platforms.
• Excellent communication, organisational and relationship-management skills.

Desirable Qualifications & Experience

Applications are particularly welcomed from candidates who hold:

• Award in Education and Training (AET)
• Certificate in Education and Training (CET)
• Diploma in Teaching in the Lifelong Learning Sector (DTLLS)
• Certificate in Education
• Internal Quality Assurance (IQA) qualification.
• Qualifications in assessment practice such as CAVA, A1, D32/D33 or equivalent.

We would particularly welcome candidates with experience of:

• Delivering apprenticeship standards within business and customer service.
• Supporting apprentices through Gateway and End Point Assessment preparation.
• Supervising, mentoring or coaching staff within business environments.
• Team leadership, supervisory or management responsibilities.
• Delivering leadership and management programmes.
• School administration.
• Recruitment or HR administration.
• Commercial business support functions.
• Customer experience environments.

Experience Delivering Any of the Following Would Be Advantageous

• Business Administrator Level 3
• Business Administration Level 2
• Operational Manager Level 5

What We're Looking For

• Passionate about supporting learners to achieve their potential.
• An engaging and effective educator who can motivate, challenge and inspire learners.
• Skilled at building productive relationships with employers and stakeholders.
• Organised and capable of managing competing priorities effectively.
• Committed to delivering outstanding learner outcomes.
• Flexible, professional and solution focused.
• Dedicated to providing an exceptional learner and employer experience.

Why Join Rochdale Training?

• At Rochdale Training, our vision is to transform lives through learning and skills.
• In return for your commitment, we offer:
• The opportunity to work for a well-established and respected independent training provider.
• A supportive and collaborative working environment.
• Ongoing professional development and career progression opportunities.
• The opportunity to contribute to the growth of new curriculum areas and programmes.
• The chance to make a genuine impact on learners, employers and local communities.
• A forward-thinking organisation committed to quality, innovation and learner success.

Safeguarding & Safer Recruitment

• Rochdale Training is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all employees, associates and volunteers to share this commitment.
• All appointments are subject to satisfactory references.
• Enhanced DBS clearance will be required.
• Employment history will be scrutinised and any gaps explored at interview.
• Qualifications, professional memberships and eligibility to work in the UK will be verified.
• Online searches may be undertaken in line with safer recruitment guidance.
• Applicants must demonstrate their suitability to work with learners and their commitment to safeguarding throughout the recruitment process.

Rochdale Training is committed to equality, diversity and inclusion and welcomes applications from all suitably qualified candidates regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership status, pregnancy or maternity.